Overview
Zety has a rating of 2.4 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zety most frequently mention credit card, day trial and monthly subscription. Zety ranks 132nd among Resume sites.
I used this site to create my first resume when I was looking for new opportunities back in 2018, since then I have enjoyed it, it is pretty easy to navigate and build your resume, I love the templates and how easy it was for me to update my resume. Great experience 100% recommended.
I worked with a VERY kind and patient woman. She spent as long as it took me to understand what I was trying to do because I don't understand very much about working on computers. After spending time with her, I feel support in looking for a job.
Thank you for taking some time to review us, Linda, we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.
It's a scam! They will charge you for subscription which you did not want or authorize without providing any bill or invoice. It's not possible to cancel the subscription on their website and nobody picks the phone when you want to call their customer service. I will demand a full refund and if it's not granted I will take legal actions.
Hello,
We are very sorry for any inconvenience this situation may have caused and apologize for the misunderstanding. We would like to take the opportunity to clarify any concerns. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase. You can find your invoice and billing details on your account.
We have refunded you. Please expect a private message from us with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
This website is excellent. I was able to formulate and edit my resume with ease. Zety offers excellent templates that made my resume look expensive and professional. I used zety to land an amazing job with an event production company which lead to meeting and working with some very cool companies and celebrities.
Thank you for the awesome review, Cleopata, and for letting us know that you landed a job, that’s terrific news!
Quickly got the job done of canceling my subscription and was very responsive on my request. Offered me (politely) to go for other options moving forward but at the time I just didn't need the service. Lovely costumer service representative.
Hello,
Thank you for sharing. It’s awesome to know how pleased you are with how everything turned out.
Had the pleasure of speaking with Jacky, she helped guide me step by step on the user interface of Zety's resume building feature as well as other features. She was very helpful and was the reason I am such a fan of the website!
Thank you, Rodolfo, for sharing your experience with, Jacky, we’ll be sure to pass along your positive comments!
I made my resume they asked to pay 2$. And after that i never use that website but they deduct monthly subscription from my debit card attached. Either i never ask for subscriptions. They deduct total 14k in just 2 weeks.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Another pseudo-scam resume website. They first tell you its free, then after you worked 1 hour on your resume in their website and are ready to download it, surprise surprise, they now charge you 2,5 dollars for a subscription you need to download all your work and don't just lose the past hour of work.
You pay them the 2,5 dollars, download your resume and go back to their website to cancel your subscription, because if you don't cancel in 14 days, you will get charged 17 dollars. Surprise surprise #2 they "Cancel my subscription" button doesn't work. You can't press it with your mouse.
There are thousands of websites with this pseudo scam. Try to aviud them
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We were able to locate your account and confirm one of our representatives was able to cancel your subscription on time. We are aware of the issue with the cancellation button and are currently working diligently to fix it. Please be assured that we offer multiple channels for cancellation, including chat, email, and phone.
We hope this helps clear any doubts. Feel free to contact cs@zety.com for any other questions. We are here to assist you.
Thank you for your time!
Customer Service Team
Zety.com
I called Zety on Wednesday morning with every intent to cancel. I spoke with Jackie who was not pushy, but was able to talk me into keeping my subscription because I was getting an amazing deal. She was so nice, helpful, and knowledgeable! I ended up keeping my subscription off of the strength of her service alone! Thanks Jackie!
Thank you, Danielle, for sharing your experience with our agent Jackie, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask
I gave Zety a try for its resume-building and career services. While the platform itself offers a range of attractive features, my experience with their customer service has been extremely disappointing and frustrating.
Upon realizing that the subscription was not meeting my expectations, I promptly sent an email requesting the cancellation of my account and unsubscribing from their services. To my surprise, I received no response whatsoever. Concerned about the lack of acknowledgment, I decided to send a follow-up email in hopes of getting some clarity on the matter. Unfortunately, the follow-up email also went unanswered.
This complete lack of communication from their customer support team has left me feeling frustrated and undervalued as a customer. It is my hope that Zety addresses this issue and places a stronger emphasis on providing timely and attentive customer support in the future.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Zety - charged me additional money without my knowledge. I pay 2 dollars for 2 weeks and after 2 or 3 weeks I suddenly found myself being charged 20 dollars without my consent and without my knowledge. They should be banned and investigated by the police, for stealing from customers' accounts without their consent.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from Trustpilot asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Never use this service, whatever you do. Paid a reasonable price for a simple resume template for 14 days and without my knowledge silently started taking $34.95 out of my account. The only way you can tell is by looking at bank statements, no notifications nothing. In the process of getting the money taken out of my account refunded. Subscription button is dodgy and only worked once I removed my adblocker. What kind of button doesn't work with an adblocker enabled? Have also heard from other people that their customer service is terrible and either ignore your calls, messages and emails or just will not help you. Please I wanr you stay away. I'm sure thousands of people are feeling the same way you are feeling if you have been scammed. Additionally, what kind of 14 day paid trial doesn't end after 14 days and starts charging you every 4 weeks after? I hope I get refunded the money I lost and hope this company gets shut down or removes this sly and dishonest act.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I paid trials for 14 days only but why my acc have been deducted for monthly subscription? I never purchased and never subscribe. Please help
Hello,
Thank you for bringing this to our attention, and we apologize for any confusion regarding your subscription. We’ve sent you a private message requesting more details to help resolve this issue as quickly as possible.
We look forward to helping you get this sorted out.
Building resume takes minutes. The platform allows you to customize the same to fit the position you are applying for with ease.
I would like to recognize Alonso Solis for your exceptional customer service, Thank you sir for what you do.
Thank you, Charles, we’re thrilled to hear that, Alonso, was able to assist you with your request and provide you with excellent service, we’ll be sure to let him know your amazing comments.
This company was a pain in trying to get my refund but Thank you Andres for excellent communication and going above and beyond to helping me get my refund. You really made this transaction so pleasant.
Thank you, Isobel, we strive to make our customers happy and we take your feedback to heart!
Waste of time for me. Its mentioning free on google and then we are investing our time to build a resume and then you come to know its paid to download. In the name of free download they are allowing to download the text in raw format without the template. Complete waste of time.
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. Feel free to contact cs@zety.com for any other questions. We are here to assist you.
Thank you,
Customer service
Zety.com
I am generally happy with Zety and it is a great website to update my CV. I had an issue with my subscription today and reach out to online customer service. Customer service member Melissa was very helpful and she sorted my problem out quickly. I wish all other companies customer services would be helpful as Zety one. Thanks.
Thank you, Sera, for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
They charged me more than what they advertised, I want to cancel my subscription and remove my personal details from the website they tell me that they can't find my account and that I have to do it myself. The worst company!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount and submitted your deletion request. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
The representative was able to address my concern and was very helpful and professional! His tone of voice was not at all defensive and he has a listening ear. He was able to cut to the chase and address the issue without qualms.
Thank you, Marijune, we strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
First of all, English is not my native language. I'm just a developer from China who wants to build a simple resume using that website. I may not express my self as clear as I think.
On 7.29/2023, I started a 2-week trial of Zety. That means subscription is from 2023/07/29 to 2023/08/12. After subscribing for this 2-week trial, I didn't receive any e-mail of informing me of a auto subscription of next month. I never expected to be scammed. Today I received a $23.7 bill for subscription for 2023/08/13 to 2023/09/09.
You got to be kidding me! And I can only contact the customer through e-mail, (I don't have a US phone number), I don't know when will they respond to be.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
Thank you for sharing. We truly appreciate your feedback. Happy customers make our days brighter!