Overview
Zety has a rating of 2.4 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zety most frequently mention credit card, day trial and monthly subscription. Zety ranks 132nd among Resume sites.
I'm a young adult that tends to seek new and better career opportunities. That means I'm constantly revising and tweaking my resume to match the jobs that catch my attention. However, Resume writing is tedious and stressful, but Zety takes away the headache of it all. Plus it makes the process kind of fun and exciting! All the words and skills you are trying to think of are all provided for you. I was concerned because my resume filled one and a half pages. I called Zety to complain that I wanted my resume to fit one page. First of all, waiting for their customer service rep to answer the phone only took about three minutes. I was not kept waiting for long at all. Jerickson was able to fit my resume beautifully on one page and his customer service was incredible. I really felt cared about, it's not about the money with Zety. They want your success and happiness!
I had a few questions regarding my subscription. Michael took care of my issues and answered my questions in a timely, friendly, professional and courteous manner. Zety is a powerful tool in easily creating the perfect resume, and having someone like Michael on the team really seals the deal. I look forward to my continued subscription! Thank you Michael!
Thank you, Kurt, for sharing your experience with Michael we’ll be sure to pass along your positive comments!
While I no longer have need of Zety's services, the excellent telephone service I received from Axel Gutierrez will make me consider it again in the future. Axel was polite and efficient, and helped me cancel my subscription with no fuss or hassle, which is a rarity in the world of subscription-based services.
Thank you, Dimiter for leaving a five-star shout-out for our agent, Axel!
Zety has proven to be an invaluable resource in my career journey. Whether you're crafting a standout resume or seeking expert career guidance, this platform has you covered from start to finish.
I stumbled upon Zety while searching for ways to enhance my job application materials, and it exceeded my expectations in every way. Here's what sets Zety apart:
Zety is super user-friendly, intuitive, and offers a variety of sleek, customizable templates.
They also offer expert career advice which can be very useful especially if you really need the help for finding new careers.
You can also create professional resumes and cover letters with ease.
They also have a proven succcess dating back all the way to 2016 which seems that they have helped millions find a job.
Personally after using Zety I was getting many more offers after updating my resume which showed me that they helped beyond a ton with moving me forward in my career.
Wow!
We're absolutely delighted by your amazing review! Hearing about your satisfaction with the outcome has put a huge smile on our faces. Your positive feedback means the world to us, and we can't thank you enough for sharing your wonderful experience with us!
I payed R40 to save and download my resume I created. My card details was saved and all of a sudden R400 is deducted from my bank account (without ANY warning, no email, no SMS) just a direct deduction.
They do not warn you, they just charge you.
Take my advice and never purchase the "14 day trial"
Hello,
We are very sorry for any inconvenience this situation may have caused and apologize for the misunderstanding. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please expect a private message asking for more information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
We thank you for your patience!
Customer Service Team
Zety.com
The agent made it so easy to cancel my subscribe which I did forgot with what email i opened it for I am really amazed with his customer support skills and not trolling around, a worker like him should be protected and increase his salary at all costs, very supportive, looks like he love his job and help me as a customer. I would open a vompany myself if I would have workers like him to work with me, he is absolutely amazing, if he doesn't receive a rise at his own job, I don't think he should work for the company he really deserves more and I can really see that people like him drive companies to success, I am going to recommend and use zety always for resume purchases when needed in the future amazing and easy to build but most important amazing customer service support.
Thank you, Fisnik for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
The cancellation button has been deliberately disabled. The novice subscriber would forget and would be charged without his knowledge. There is a reddit page which clearly says how this works
Hello,
We apologize for any inconvenience caused by the cancellation process not being as seamless as it should have been. We are aware of the issue with the cancellation button and are currently working diligently to fix it. Please be assured that we offer multiple channels for cancellation, including chat, email, phone, and through the subscription page.
We will be happy to assist you with your cancelation request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I used this service in august fir a few days after purchasing the service in 1.7$. Stoped using it and was amazed to see two charging of 25.7$ each month - why don't you send a notification that the service was automatically started again! And why as if i wanted to use it i would select this option - wrote to the customer service with no responce.
Ronen Granetman
Although in the company response they wrote they would refund - no one reached out - this response is fake as well. I guess ill need to saw them to get my money back.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I had problems finalizing my resume and along came Jackie Matturen to the rescue. She absolutely saved the day and informed me that I can upload straight from the site to LinkedIn. I expect to have my new Caregiving job by the end of this week! You guys are awesome! Everyone should go this route and use Zety.
Thank you so much, Glorialynnfor taking a moment to recognize Jacki in her efforts and willingness to help out our users.
THE CANCELLATION BUTTON IN THEIR WEB PAGE DOES NOT LINK TO ANYTHING! I'm waiting for customer service to email me but right now I don't have high hopes. Please never enter your credit card details in this service as you won't be able to cancel. This service is a SCAM
Hello!
We sincerely apologize for any inconvenience you've experienced with our cancellation process. Your feedback is invaluable, and we appreciate you bringing this to our attention. We have thoroughly investigated the issue, and we're pleased to inform you that all cancellations are working smoothly.
We understand the frustration you've faced, and we want to make things right. Please accept our sincere apologies for any inconvenience caused by our cancellation process. Our customer service team is committed to assisting you promptly. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help.
I got the 14 Day Full access for $2.70 on August 17 2022, I cancelled it on August 30th (1 day before trial expires) and assumed it was cancelled. After 11 months I when I was going thru my credit card statement I realized a charge of $23.70 for the past 11 months by Zety. I tried contacting them and they were not helpful at all. After repeated calls they agreed to refund 3 months amount. What about the other 8 months? I tried contacting the Bank as well to dispute but they said I needed proof of cancellation and ofcourse I did not receive a cancellation email from Zety. No where during the 14 day Full access it was mention that they would charge me afterwards and that too $23.70! Total SCAM, don't fall for it.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I only subscribed for 14 days trial period for which my card was charged at Zety website. But after 14 days they charged me $23.7 on my card without my consent. How can they charge me without my approval & how can they use my card details. It's a big scam
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
Your feedback is extremely valuable to us, and we are grateful for your input. It helps us to better understand our members' needs and preferences. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your patience!
Customer Service Team
Zety.com
I had terrible experience with this site I wouldn't recommend it to anyone ever again, today I subscribed on the promotion of R95.83 on a monthly basis and they took R1150 for the whole year(which is not even equivalent to the R95.83 per month) and that's not what was shown I didn't want the whole year's subscription I'm not happy at all I even cancelled the subscription same time I emailed them requesting a refund and I haven't gotten an active response…..
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with a refund as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Today in the night, my bank account was changed 23,70 USD + 5 USD Transaction Fee for no reason, I don't have Zety account (I deleted) for more than 5 months. It is ridiculous no validation for the payment was asked or informed in advance. Pls. Don't use Zety.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please write to us in detail about the issue at cs@zety.com, so that we can look into it immediately and get it resolved.
Thank you!
The site is very easy to navigate and provides the best templates for CVs. It has great suggestion points that you can choose them rather than spending time thinking what to write.
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out, Sabelo!
I was about to cancel my subscription but Kristina Garay advice me that it has other features that may help me find a job so she refunded the money to my account and gave me a cheaper subscription for 1 month so she was very helpful and understanding.
Thank you, Priscilla, for sharing your experience with us, we are always committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Today I came across advisor Sebastian.
He not only helped me with what I needed, but really impressed by his politeness. He understood that I wanted something really urgently and I have been trying since 5 days now.
Sebastian took this chat so positvely and guided me, helped me and moved me.
I really would like to give 100/100 to zety to have such a nice and kind person.
Please give him hike in salary as he truly deserves it
Seby, you are a tru star homie
Way to make our day, Gaurav, reviews like yours keep us going. We strive to make our customers happy and we take your feedback to heart
I've been having trouble navigating my account, but one phone call to the customer service was more than enough to solve my problems, the representatives are helful and very understanding, i'll definetly come back to the platefrom in the future.
We appreciate you taking a moment to share your satisfaction with us, Ali!
They ask you to pay for test period, then save your card details and charge money for monthly subscription without your knowledge! Never use this service!
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Alejandro from team zety is v positive person. He must be set example for all customer service Reps. Wonderful
Hello,
We appreciate your kind words and are glad to hear that you had a positive experience.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Shannon, and a way to make our day, reviews like yours keep us going.