Overview
Zety has a rating of 2.4 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zety most frequently mention credit card, day trial and monthly subscription. Zety ranks 132nd among Resume sites.
Fantastic CS! I could not ask for a better customer service experience. The representative was extremely professional.
This website has an exceptional customer service, really appreciated! Excellent cv builder.
Easy platform.
Thank you, Mohammed, for letting us help you with your inquiry and for your feedback!
Really helpful customer service. Helped me a lot to get help on my account. I also had good experience with drafting the cover letter.
Thank you for your review, Yash, glad we were able to help.
THIS COMPANY IS A SCAMMING COMPANY AND ANY GOOD REVIEWS ARE FAKE!
I was charged £2.70 for the CV building tool which I paid for a checked via my online banking account. I thought that was all that was needed because I never even knew about a subscription. I never received a single email from ZETY apart from the first email where they gave me a score on my CV. That is all.
But since November 25th 2021, they have been debiting £16.70 from my bank account each month and I have not been aware. I have not been on their website since the first day I used it and I have not received any email communication from them. However, they have been charging me monthly. I only found out because my bank flagged the latest transaction as fraudulent for some reason.
I feel so violated and just traumatised to know that this company have been stealing from me for 18 months.
Please be aware, that while the CV building service may be good, they company draws you into a subscription that you don't know about and they do it so covertly that you may no realise until very long after like me. I actually heck my direct debits each month to check there in nothing coming out that I don't know about, however, ZETY didn't come up because the transaction is classed as 'recurring'... as opposed to direct debit.
I will be taking legal action due to the personal violation I feel from this company. How disingenuous to take such an amount of money from a an account when they aren't aware. Very sneaky and fraudulent.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
He was open to what I was saying and took it and fixed everything. I'll be back with zety as soon as I can.
Hello,
Thank you for leaving a five-star shout-out for our agent, Israel!
Kenneth Mora was amazong, did everything really quickly and solved my problem without any inconvenience!
Thank you, Isabel, so much for taking a moment to recognize Kenneth, for his efforts and willingness to help out our users.
I created a resume and application to a job, 2 hours later they hired me. Thank you
Wow!
Congratulations on your new job! We are so happy to hear we were able to help. We wish you great success!
She was really helpful and nice. I was happy to get help from her^0^
Wow,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Knowledge, helpful and spoke english. Great experience
Hello,
Thank you for your review. Glad we were able to help!
Tanner guided me through making a new account and went above and beyond and was extremely helpful!
Thank you, we're always here to help whenever you might need us, Carlton!
This is so good site, Lots of resume examples are available.
Hello,
Thank you for your review. Glad we were able to help!
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Jacob, for sharing your feedback and rating us with five-stars!