Overview
Zety has a rating of 2.4 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zety most frequently mention credit card, day trial and monthly subscription. Zety ranks 132nd among Resume sites.
Leslie P. Was very helpful in walking me through the features to help with formatting and even how much work experience to include. She was not rushed and very professional!
I like the website and the template to build my resume with, don't get me wrong but I don't need this service all the time throughout the year so I wanted to cancel my subscription. "They," tell you just go under your account in your settings and cancel it. Easy right? Well, that button is a dead button that leads you nowhere, you can even see it in the source code on your accounts page. Wasn't very happy with that but whatever, there's a customer service line. Oh, that didn't work either?! Shocker. The final resort was email and they sent me a confirmation email saying it was canceled but the best part was... they never canceled it! They are still charging me 23.70 a month for a service that "they said" was canceled 3 months ago. Yup, oh, did I say I got a confirmation email saying that it was also canceled so they made me think I wasn't going to be billed again? I'll just say that again then. Oh, and you can't see your billing history on your account since that button is also a dead button according to the source code. I've been through this pain so I hope someone else learns to not use this service.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Michael was patient with me. Introduced me to even better packages. Offered to give me either a 50 percent discount or extend the month's subscription to a year. Which is what I wanted
Thank you, Tom, for leaving a five-star shout-out for our agent, Michael!
Was overcharged and my review was deleted through trustpilot. Charged me $3, then charged me $24 for a canceled subscription. Didn't even use their services
We’re very sorry if this caused inconvenience for you, we'd like to take this chance to explain that if you did not receive a cancellation confirmation email that means that your account was never actually canceled or that something might have happened during the whole process.
Once any user processes a cancellation the system automatically generates an email with all of your cancelation information for future references if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
At your earliest convenience, contact our Customer Service Team and they will be more than happy to review this for you.
Contact Us: https://zety.com/contact
This website do not provide any button to cancel the subscription on your own. You wont receive any email for the renewal and you even forget you ever subscribed to it.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process and will be happy to assist you with your refund request. Please expect a private message from us requesting the needed information to locate your account and investigate further. We look forward to hearing from you soon.
We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Kimberly Sandi was extremely friendly, helpful, and personable. She was efficient and thoughtful when answering my questions. I really appreciate her help and the information she provided!
Thank you so much, Carlie, for taking a moment to recognize Kimberly for her efforts and willingness to help out our users.
I called the customer service and got to talk with Jackie, she was friendly and professionally solved my inquiries. Thanks, Jackie. And I hope I wrote her name correctly. :)
Thank you, Kay, for the amazing feedback about, Jackie, our team is always here for you, so if there’s anything else we can assist you with, just get in touch.
You deducted $23 from my visa card without my approval. I cannot cancel the subscription. The button is just an image and is not activated. I demand an immediate refund.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We hope this clears any doubts! We were able to locate your account and provide you with a refund. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
If your opinion of us has improved based on your Customer Service experience, we would love it if you would consider revising your comments and rating of us. It would make a huge difference for us and would help us continue providing A+ Customer Service for our customers.
Thank you for your time!
Mr John Allen helped me with my issue regarding the subscription payment and even helped me with better deals. Awesome experience and a great Customer Representative.
Thank you, Karamjeet, we’re thrilled to hear that, John was able to assist you with your request and provide you with excellent service, we’ll be sure to let him know your amazing comments.
The gentleman on the phone offered me a great deal and was very kind. He was organized and precise. I felt comfortable when I got off the phone with him.
Thank you for sharing your experience with us, Kaila, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
The resume builder itself was great; versatile and many options for what I was looking for. The customer service department was helpful, kind and quick!
Thank you, Valerie, for the great feedback about our products and team!
Awsome help to build your resume and cover letter. It helped me a lot! Now I am able to apply for jobs which are onterestin knowing that my resume is superb. Thanks to Zety!
You're very welcome, Endre, and thank you for putting your trust in us to build your new resume!
I just finished talking to Jerickson on phone concerning my membership and he was very very polite and helpful. Thank you for resolving my issue. God bless you
Thank you, Ebenezer and way to make our day, reviews like yours keep us going.
Amazing customer service from Stephannie. She assisted me with all my issues and addressed all my concerns. Great experience over all. I will recommend zety to friends and family. Thank you
Thank you for the awesome feedback, Anup, we rely on input from customers just like you to make our service even better.
Good in manage of refundable process. Good in communication and treat customer very well.
Hello,
We are thankful for the amazing feedback you have given us!
MY ACCOUNT WAS CHARGE BECAUSE OF THE AUTO SUBSCRIPTION I DID NOT AVAIL OF IT NO NOTIFICATION WAS SENT THAT THE 14DAYS WAS EXPIRING YET MY ACCOUNT WAS AUTOMATICALLY CHARGE FOR 1MONTH! REFUND MY MONEY OR I WILL FILE COMPLAIN ON THIS! I WILL TELL EVERYONE I KNOW NOT TO USE THIS WEBSITE!
Hello,
We are very sorry for any inconvenience this situation may have caused and apologize for the misunderstanding. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I called zety for customer srvice help and was given knowledgeable, courteous and prompt customer help. Excellent experience. Recommend to anyone. Hubert was great!
Thank you for your review, EC; glad we were able to help.
Ricardo was super helpful i got the best deal! He suggested almost everything and i picked one very useful for my profile thank you
Thank you for your review, Faruk, glad we were able to help.
How come do my once off purchase become a subscription to monthly bills? I thought I could rely on this organization!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Like the reviews below, I keep getting monthly charges although I cancelled the account months ago. Avoid this service would be my advice
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Vinson, for the detailed feedback and for leaving a five-star shout-out for our agent, Leslie!