Overview
Zety has a rating of 2.4 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zety most frequently mention credit card, day trial and monthly subscription. Zety ranks 132nd among Resume sites.
I called because my son's exgirlfriend har used my card to pay for her resume. I thought it was my son's account all along which is why I continued to pay for it. When I went to cancel was when I found out. Your customer service rep was very helpful. Instead of canceling I changed it to my name on the account. I will be using it to update my own resume. Thank you.
There 14-days trial that I have paid for RM9.95. Now today, 8th August 2023, my bank account has been deducted RM 98.50. I thought that they will send me an email or inform me about the charges that they will do to me like 3 days before or a week before the charge. Now I need my money back, RM 98.50, and I wanted to cancel my subscription. Please I NEED MY MONEY BACK!
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
You pay $2 for a two-week subscription, then try to cancel; the cancellation button DOES NOT WORK. I had to call customer service to get it cancelled, but I can still not remove my card details from the website. Although I have not used the website in a month, Zety charged me $35 without any emails confirming beforehand. So please DO NOT support zety as they are a huge scam.
Hello,
We are genuinely sorry for any confusion. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We have refunded you the requested amount as a sign of goodwill. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I needed a quick résumé, and this website was able to provide me with what I needed. I was able to fill in the blanks with my information. It even asked the types of questions that I needed... et voilà. I got both jobs!
Thank you for the awesome review, Phillip, and for letting us know that you landed a job, that’s terrific news!
Jorge was able to help me resolve my issue in a very knowledgeable and personalized way. He exceeded my expectations. I thoroughly enjoyed my interaction with him.
Thanks, Jorge!
Thank you, Cristina, for sharing your feedback and rating us with five-stars!
After I did some modifications to my resume, Zety informed that it is not for free if I want to save the work done, so I agreed to pay something like 3 CAD for this work. No subscriptions to pay for nothing was done on my side. Nevertheless the platform charged me 35 CAD without any forthcoming messages. I consider it a fraudy actions and require to pay back the money taken from the card.
UPD: After I unsubscribed (which was not easy, since Zety is not accessible in Ukraine and I had to wait for the chance to do it from abroad), Zety has refunded half of the monthly fee, which is 17,48 CAD, which I, of course appreciate very much.
However, for me this was very unpleasant experience, since the information about automatic charging was not clear during the registration process, but hidden somewhere in the registration letter. This is a (costly) lesson for me (and hopefully free lesson to other) that it is important to read the conditions more careful.
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Hello
For more than 8 months now, you have been trying to STALL me again!
You debited me for 34 months without MY AGREEMENT.
You've paid me back 24 months.
You continue to give me automatic replies either by email or on Trustpilot.
You insist that I have a problem with my bank (Daniel H) = FALSE
You're telling me that you're not going to pay me back the missing 10 months (Isabela Ingert)
That just goes to show how ORGANISED you are and how good YOU are at communicating!
So that we can get this Mexican soap opera over with - pay back the missing €234.50 and we'll move on to something else! Make good resolutions for 2024!
Thanks in advance,
Alessandro
Hello Alessandro,
We appreciate your ongoing patience and understanding in this matter. After thorough review, we have processed a refund for 24 months, addressing the concerns you raised regarding the unauthorized debits.
If you have any further questions or need additional assistance, please don't hesitate to contact us at cs@zety.com. We are dedicated to ensuring your satisfaction and are here to help in any way we can.
Thank you for your understanding.
Best regards,
Customer Service Team
Good CV service, only thing I'd add a seperate work experience to past employment as for many graduates employment doesn't link to the industry you are applying for, as it's often summer work etc
Excellent customer service, Jose was very quick and helpful
Thank you, Joe, we truly appreciate your feedback, happy customers make our days brighter.
I am unable to cancel my subscription. Sent several mails and messages but no responce.
The cancel button is frozen. Every month money is looted from my account.
Suggest not to fall into it.
Our apologies for any inconvenience that this may have caused, Kamalesh, however, we would like to take this opportunity to clarify some information regarding our products and services.
To explain, when users sign up for our 14-day trial offer, we're very transparent in disclosing all of the subscription policy in several areas starting from our sales page where our plans are displayed continuing to the payment confirmation page and finally on your payment confirmation email as well.
As for the cancellation, we offer multiple ways for all our users to process their cancellations by simply sending us an email to cs@zety.com it is very important to include the full name of the account holder and the Account ID or email address used to create an account, we also provide the option via phone using the link https://zety.com/contact just pick the country-specific toll-free support number and give us a call, lastly, you can process your own cancellation from your account by accessing your account Settings, then Subscription and Cancel.
We hope that this helps and if you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://zety.com/contact
Rick S deserves more than five stars! He was very personable, attentive, and caring. He took the time to listen to my concerns and provided an optimal solution that worked best for my budget.
Thank you, Oneika, our team is committed to providing excellent service and it’s great to hear we delivered our promise to you!
After using their résumé tools which worked OK, I canceled my account online but they continue to charge me for an additional three months they would not refund. Shop elsewhere!
We’re very sorry if this caused inconvenience for you; we'd like to take this chance to explain that if you did not receive a cancellation confirmation email, that means that your account was never actually canceled or that something might have happened during the whole process.
Once any user processes a cancellation, the system automatically generates an email with all of your cancelation information for future references if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
Contact our Customer Service Team at your earliest convenience, and they will be more than happy to review this for you.
Contact Us: https://zety.com/contact
I loved the way my resume turned out, and when I had an issue, customer service made it a quick and easy fix. Super efficient and very helpful overall.
Thank you for your review, glad we were able to help, Madison!
I was billed a total of $213.30 for 9 months after my $2.70 for a 14-day trial period expired without realizing it. Zety did not notify me or send me any e-receipts for each time they billed, nor did they notify me that the service had automatically renewed. I discovered this by checking my card activity on the bank application and discovering unusual charges that spanned from 25/03/2023 to 4/11/2023. So, on November 4,2023, I wrote to customer support requesting a full refund for each month they had billed me and asked them to remove my billing information from their website because there was no activity on my account. It is impossible to remove your current billing information once you have submitted it on the website unless you add a new card for them to scam you. In addition, I contacted Zety via Facebook Messenger, and the social media team advised me to write an email to their customer service or submit a form on Zety and expect a response within 48 hours. Nobody has contacted me or responded to my email as of today. I have to call my bank to disable my card and issue me a new one. I believed I was the only one who had a terrible experience that couldn't be resolved. But I notice a lot of people on here are having the same issues. The customer care representative who responds to each review here merely defends themselves and does not actually solve anything. So, don't use Zety. Do not enter your credit card information on their website.
Stealing your money without your knowledge is their business model.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We take our customers' feedback very seriously. Know that we hear you, and we are here to help.
Please know it is not our intention for our members to feel deceived in any way. It is for this reason that we offer all disclosures of initial payment once you select the downloads option. In order to avoid any misunderstanding, the subscription information is provided before, during, and after the subscription is bought in your welcoming email.
We have refunded you for the subscription as a sign of goodwill! Your card deletion request has been escalated. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Thomas really went the extra mile to ensure that I was satisfied with my purchase. He deserves a raise!
Hello,
We are thankful for the amazing feedback you have given us!
Robert was the best customer service help I have had in a long time. Kind, efficient - EXCELLENT. Took care of business without delay. Thank you Robert!
Thank you, Edwin, for letting, Robert, assist you with your query and for the feedback!
Sneaky charges, biggest red flag. Tried the 14 day trial, woke up to a charge on my card, what for? Zety didn't even try to give me a receipt in my email.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you and deleted your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I already canceled the subscription and they keep charging me every 14 days. $23.70 every couple of weeks after I canceled it 3 months ago. I will be notifying my credit card and filling a claim.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We were able to locate your account and confirm one of our representatives was able to cancel your subscription and provide you a full refund.
We are thankful for the feedback you gave us, as it helps us better your experience and brings any issues to light. That said, if your experience with us has improved based on your Customer Service experience, we would love it if you would consider revising your comments and rating of us. It would make a massive difference and help us continue providing A+ Customer Service for our customers.
Kind Regards,
Customer Service Team
Zety.com
Great tool for the CV creation, but I made it 4 stars due to the delay of the refund process, when you apply for the trial subscription after few days, Zety will fund you automatically for the next subscription.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Nicky not sure if the correct spelling from Dominican Republic took the time to listen and hear the client's problem.Her service and support has been 5 stars.
Thank you and God Bless
Mr D.Naidoo
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
I am disappointed as I searched to draft only 1 CV for FREE. I had multiple choices, but took the first option, Zety! When I tried to print the completed CV, I was urged to pay R39.95. As the CV was urgent, I paid the fee. Now they deduct R385. How can I possible pay R385 for one CV.
Hello!
We sincerely apologize for the inconvenience and frustration you've experienced. We understand the importance of prompt and effective communication, and we're sorry for falling short in this regard.
We will be happy to assist you once we have more information. Thank you for your time. Please look for a message asking for your account information.
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Wow,
We’re thankful for the amazing feedback you have given us! It’s awesome to know how pleased you are with how everything turned out.