Zety

Zety CV's advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me $23 instead. Their customer support was slow and unhelpful, offering no explanation or resolution. This deceptive pricing and lack of transparency wasted my time and money. I strongly advise against using Zety CV and suggest exploring alternatives with better business practices.

I've had good experiences having Zety's resume builder. It's prompts and templates are applicable to many job fields. I've used it to jobs in education and well as sales. It may be less beneficial for fields of study such as professional psychology jobs. Certain jobs are so specific on formatting that they may not work as easily with the beautiful template choices from Zety. Ive been able to create and save several resumes and cover letters that stand out among other candidates. I'll be back! Maria made canceling for now very easy and gave me options for changing my plan if I wanted to still keep zety.

In the name of full disclosure, Zety and I parted ways. Not over anything lacking in their platform. I just didn't need a resume software anymore.

I will say that even from a product standpoint, their platform is top notch.

What really pushed this rating to a 5 star was the impeccable customer service they provided.

The rep I worked with, and I feel horrible now because delivered what unfortunately tends to be rarity in today's business tendencies. The gentleman gave me his name but I was in motion without a pen when he gave it so I forgot it, but he's a true value to an already impressive organization with tons of value.

Keep it up Zety! Great job!

Absolutely terrible customer service and technical support. I have been paying $6.99 USD for months now and recently I can't download any of my resumes as an error message pops up stating that I need to "renew my plan". I have all receipts available to show I've paid my monthly subscription fee. Zety's response… "we'll give you 12 hours of free premium service so you can download your resumes". This does nothing as I can't even access the premium site, again the same message pops up, nor does it fix the issue I'm having with this Classic site. Close to 10 (or more) e-mails have been sent to support and every one of their responses has been automated with a "we'll respond within 24-48 hours" and "we have escalated your issue". Two weeks later and still nothing! My resumes are being held "hostage". I'm very dissatisfied in their level of professionalism along with technical knowledge of their own product. Very, very frustrating. I would not recommend them.

After entering your information and attaching your credit card, it becomes impossible to remove or delete it. Zety.com continues to charge you even after you've supposedly "canceled" your subscription. The company relies on people forgetting, as I did, and not verifying whether the subscription remains inactive after cancellation. While their resume and motivational letter creation service is effective and worth the price, the subscription cancellation process appears to be a deliberate scam. Due to purported mistakes or technical issues, the cancellation is deemed invalid, resulting in significant monthly charges for a nonexistent service.

There's no way that I can cancel the subscription by myself and I call my bank. Now I have to change my bank details. I Had to order a new credit card and individually inform all my associates and clients. Nightmare! There is no possibility for unsubscribing. And their advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me 25 eur instead and did that three times, With my stolen 75 eur I wish your boss to buy medicines for his children!

They've kept my card details without my consent, although I requested to delete them, and then they've stolen the money from my account. I hoped that it's just a misunderstanding, and emailed them expecting them to apologize and give the money back like any adequate company would. They did not. I've reported it, and hopefully, they will face the consequences, but the money is gone. I've talked to several people, and apparently, they do that all the time: that's how they earn. DON'T deal with them if you don't want to become a victim of fraud. This is a scam.

I LOVE ZETY! Not only because of the wonderful products and benefits of using it as a resource to enhance my resume but also for people like Mr. Ricardo Serrano who took the time to fully explain the use of every tab on the dashboard! He even offered me a discount on my monthly subscription! He should be the one making commercials for your business!
Again, no other service ranks as number one like Zety!

Wow! Finished my first resume on Zety. Had a download issue and called them. Not only did James remove the download barrier, he took pride in MY resume and offered to clean it up per the algorithm that wasn't quite at 100%! I I said yes. James did a great job servicing me way beyond the reason for my call. Thank you!

I recently changed my primary bank, so this account no longer has a lot of activity. I noticed this transaction and found 20 charges! I never authorized for this company to take monthly payments. And if I signed up how come I have no account with Zety? No e-Mail confirmation? Where are my monthly invoices? I've had the same E-mail address for years. I have been scammed for $453.00 for two years! Zety I need this cancelled immediately!

Zety is an outstanding app for crafting resumes. Its user-friendly interface makes it particularly advantageous for non-English speakers. Personally, I encountered some challenges in creating a resume in English version, and Zety proved to be an invaluable resource in overcoming them. I highly recommend this platform to anyone seeking an efficient and user-friendly solution for resume building. Especially I appreciate to their excellent customer service.

I was cancelling my subscription and Carlos made sure to highlight all of the features of Zety that would be worth staying as a customer. He nearly made me change my mind! He was very polite, helpful and professional and does his job well. Nice work, Charlie, and thank you(=

This morning I had a helpful chat with the customer service rep named, Isela. She helped me figure out my subscription cost and even gave me a helpful discount for my next month, along with more information on Zety's job searching tools. Super sweet and helpful.