Overview
Zety has a rating of 2.4 stars from 177 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zety most frequently mention credit card, day trial and monthly subscription. Zety ranks 132nd among Resume sites.
They are very sneaky and how they take your money. I paid them $2 whatever they needed to get a simple cover printed.
Months later I realize they are billing me $23.75 per month. I did not even go back to their website and they were still billing me.
I tried to talk reasonably to the person who answered the phone but her only agreement would be she would give me 1/2 discount for the last month but every other month they will not reimburse me.
I would not recommend using this company unless you read all of the fine print.
Signed up for a trial and the company won't help me with payments taking from my account for 12 months without me noticing.
If you're going to sign up for the trial, make sure to set a reminder to cancel the subscription prior to payments coming out.
I asked their Customer Service Team 3 times how much money I will be refunded and they can't give me a straight answer.
Would not use this company ever again.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. To avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with more refunds as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
There's no way you could cancel the subscription yourself and have to call them. When asked to remove the credit card information, they said they don't have that information in their server and sent a page that is too generic. Had to order a new credit card. And their advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me $23 instead. Stay away.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
Please expect a private message from cs@zety.com regarding your card deletion request. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Zety is the classic modern rip-off, termination is made more difficult, must be done by email. Costs for one month are higher than stated in the end because of blah blah blah small print. All in all, simply an unpleasant, typical rip-off without any real honesty or added value
Hello,
We apologize for any frustration you’ve experienced. We strive to ensure clarity and transparency in our services. After reviewing your account, we noticed that you currently do not have an active subscription.
Our termination process is designed to be straightforward, and we provide clear instructions on how to cancel via email to ensure all requests are documented and processed efficiently. We also aim to be transparent about our pricing and terms.
If you have any further concerns or need assistance, please don't hesitate to reach out.
Best regards,
Customer Service Team
The site is extremely functional and user friendly. I had no trouble at all getting my resume set up the way I wanted.
Even when I ran into some issues with payment, the customer service was quick, easy, and my issue was resolved in moments. Very much recommend.
Thank you, Jose, and a way to make our day, reviews like yours keep us going.
***UPDATE*** - Zety has done the right thing and reimbursed the charges to my account. It did take a while but they are a good company to keep their business practices honest. Thank you.
They will sucker you in by giving the opportunity to create a cover letter for $2.99 but they will still charge you $22 for a subscription that they sign you up for will continue to charge you if you don't go back in and cancel the subscription you didn't sign up for. They will not refund your money. VERY VERY DECEPTIVE rAND DISHONEST BUSINESS PRACTICES! They should be reported to the BBB! DO NOT WASTE YOUR MONEY!
Hello,
We sincerely apologize for any dissatisfaction you've experienced and are fully prepared to enhance your experience with us. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We have refunded you the requested amount as a sign of goodwill. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Please add section for declaration and signature. Otherwise everything is perfect. Really very useful website.
Thank you, Britanney, we’re always open to suggestions on ways we can improve, and thank you for providing us with your feedback.
So, the website itself is great. Just not enough time right now to want to put money down until I'm ready. However, the Cancel Subscription button never worked on any browser I tried which was a disappointment. Their email response is slower than molasses. So I ended up having to find time to call. Canceling on phone was at least quick. It felt a little weird though. No hold music. It was a little hard to hear the person helping me but she was quick to resolve my issue, so for that I'm thankful.
Thank you for taking some time to review us, Heather; we love to hear from our users as it provides us with valuable feedback that helps us serve customers like you better.
Quick replies and really concise as well as clear responses discussing my matter and helping me find a solution. Really appreciated this, the service showed how much they care about their customer and tailor to their needs.
Thank you, Mohamed, we strive to make our customers happy and we take your feedback to heart!
Scammers! I used their site only once in 2020 and since then without me noticing they have been charging me 24.7$ each month to amount of 1000$ without me even using their service. They haven't sent any email or message and their taking money.
I'm about to arrange a public lawsuit unless they will pay me back.
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We would like to take the opportunity to clarify any concerns. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have provided you with the refund requested. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
SCAM! If you pay for a 14 day trial to make a download your resume it "rolls" you into a monthly subscription and you will never receive an email from the company again. No payment processing email or new subscription starting. I've contacted BBB.
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Website is actually great it really helped me with my Resume but I paid for the Trial version and also I'm really sure that I canceled the subscription but never received a confirmation email. Today I woke up and saw that you did not cancel my sub and even charged me for a annual price. I want a refund I never used your tool after the Trial which I already paid. It's so tricky and annoying how you people making fraud money and not letting people know that the card will saved. I hope we find a resolution or I will write this review everywhere.
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
This platform is terrible; it feels like a scam! The subscription cancellation didn't go as expected after the trial, and I was unknowingly charged for months. I requested a refund because there was no activity on my account, but they did not show any willingness to provide a refund. It is genuinely frustrating to deal with such a dishonest and inflexible organization. They did not even respond to my last email.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen. Please be on the lookout for a private message from us to obtain your account details.
Thank you for your patience!
This is one of those platform that will do everything it can to bill you something without you realising.
You'll pay a very attractive one time payment and in very small it says that you'll then be billed automatically every month an absurd fee.
The features aren't even that great, the cost is absurd for what it offers. I'll never use this one again.
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com.
Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I am writing to express my disappointment with the CV made through your service. Unfortunately, it did not meet my expectations, and I feel unsatisfied with the quality provided. Therefore, I kindly request a refund for the service fee I paid. I believe this is a fair solution given the circumstances. I appreciate your prompt attention to this matter and hope for a swift resolution. Thank you for your understanding and cooperation.
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you. Please allow 7 - 10 business days for the refund to be available on your end. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I really liked their function and suggestion to revamp my resume for approximately $3, which would then generate a revamped Resume. I thought I had cancelled the subscription during the "free trial" period, and that it was resolved. I believed I could use the service in the future if there were any changes in my career. However, to my shock, I was charged $35 today without any prior alert, and I've noticed many people have complained about this, labeling it a scam. So, I decided to cancel the subscription. I went to the website and tried over 100 times to request the cancellation of my subscription, but it never went through. It just paused and hung on the same page, yet I could access all other pages on their website, which seemed intentional. I genuinely feel cheated and would like to request a refund. And waiting for their response
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you the requested amount. Please expect a private message from Zety with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
No replies to my emails, no one picks up the call. I have been trying to cancel my subscription as soon as the free trial was finished by guess what you can't. I assumed I had already cancelled my subscription and then I get a notification stating that Zety has taken so-so$ from my account. Imagine my shock when I had already assumed it was cancelled. Since then I have tried contact their support and their has been no response from their side at all.
I saw them responding to some reviews here so I am hoping they do the same for me. This is causing undue stress and its about time it ends.
Hello,
We are genuinely sorry for any confusion. We regret to hear that you have not had a smooth cancelation process. We were able to locate the account and have canceled the subscription.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I am utterly furious with the deceitful practices of Zety SCAM! After initially paying $2 for a trial over a year ago, I recently discovered that they've been sneakily charging me $23.70 per month without my authorization! I never signed up for any subscription, and attempts to contact them have been met with silence. It's daylight robbery, plain and simple.
Furthermore, I have never received any receipts, confirmations, or any form of documentation typical of legitimate businesses. Your failure to provide such documentation further supports my claim that you are engaging in dishonest practices.
They're shamelessly stealing from me each month without providing an ounce of documentation. This company is a disgrace and a warning to all. Beware!
Hello,
We are very sorry that you feel this way and are certainly prepared to change your experience with us. We would like to clarify any doubts.
Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription. This information is provided to avoid misunderstanding before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
I was very disappointed to find out a subscription I thought was cancelled had been charging me all year on a monthly basis. I tried to explain to the refund department that I wasn't aware I was being charged and urged them to consider the last time I logged in (which was in 2021) to refund me the entire year of 2022 (to date). They refunded me 2/9 months I was being charged. Very poor customer service, make sure you cancel your subscription with this sketchy company.
We’re very sorry if this caused inconvenience; we'd like to take this chance to explain that if you did not receive a cancellation confirmation email, your account was never actually canceled, or something might have happened during the process. Once any user processes a cancellation, the system automatically generates an email with all of your cancelation information for future reference if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
At your earliest convenience, contact our Customer Service Team, and they will be more than happy to review this for you.
Contact Us: https://zety.com/contact
I used Zety to update and reformat my resume and generate a cover letter for a job fair. The resume score tool was very useful in helping me recognize weak areas and choose more effective wording. I got hired! Thank you, Zety.
Thank you for the awesome review, Teresa, and for letting us know that you landed a job, that’s terrific news!
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello,
We're sorry to hear about your experience and any frustration it may have caused. We're here to address any concerns you may have.
Regarding our 14-day trial, it automatically transitions to our monthly access subscription unless you decide it meets your expectations and choose to cancel. This information is clearly communicated to prevent any confusion both before and after subscribing, including in the welcome email sent upon purchase.
We apologize if you were dissatisfied with the resolution offered by our customer service representative. Please know that your feedback will be shared with our team to ensure that we continue to provide fair and satisfactory solutions to our customers. Your bank has refunded you. Rest assured, you will not be billed again.
Thank you for bringing this matter to our attention, and we apologize for any inconvenience it may have caused you.
Best regards,
Customer Service Team