Zenni Optical

Thank you for posting your Zenni review of the single-vision eyeglasses you ordered with our Blokz® blue-light-blocking feature on July 28,2022, in order o4937347946.

We were sorry to read that you found the frame you ordered – half-rim, rectangular, mixed-material, spring-hinged, black frame 541121 with a gray polarized magnetic snap-on sunshades set and a frame width of 133 millimeters – to be too small to fit you well, and that you dislike the positioning of the magnets used for the magnetic snap-on sunshades.

Consequently, we apologize for any dissatisfaction you experienced as a result.

The U.S. Postal Service website advises that these eyeglasses were delivered to you on August 6,2022, which means that the order is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, if you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the eyeglasses in frame 541121 for the refund you select when you provide the order number, o4937347946. We will also email you a prepaid mailing label to use for return postage.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4937347946, in the subject line of the email and in the body of the email, please advise of the refund option you prefer. We will email you instructions to return the eyeglasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.

If you plan to return the eyeglasses for the 100 percent store credit refund and use the store credit toward the purchase of a frame that will fit you well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.

This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.

It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.

We hope that this information is helpful, and we also hope to hear back from you regarding your refund choice, in the additional hope that this will resolve this matter to your satisfaction.