Zenni Optical
How would you rate Zenni Optical?
Kansas 1 review 0 helpful votes
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Exceeded expectations
November 21, 2022
I was very satisfied with my order. These were high quality frames for a low price.
Date of experience: November 21, 2022
West Virginia 1 review 0 helpful votes
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Love these glasses
November 21, 2022
Cool looking glasses. Fit well and script is correct.
Date of experience: November 21, 2022
Nebraska 1 review 0 helpful votes
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New glasses
December 21, 2022
Love the frame but it blurry vision lens. Wrong RX
Date of experience: November 21, 2022
Texas 1 review 0 helpful votes
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Quick service, amazing quality
November 21, 2022
Frames are perfect, fit my face beautifully. Got many compliments so far!
Date of experience: November 21, 2022
Virginia 1 review 0 helpful votes
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Fast service
November 21, 2022
Reasonable price and good product. I would recommend
Date of experience: November 21, 2022
California 1 review 0 helpful votes
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Thank you Zenni
November 21, 2022
I have ordered glasses from Zenni at least six times. Easy process; never a problem.
Date of experience: November 21, 2022
Georgia 1 review 0 helpful votes
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Excellent
November 21, 2022
Great workmanship & quick delivery. I would definitely recommend using Zenni
Date of experience: November 21, 2022
Utah 1 review 0 helpful votes
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Glasses
April 1, 2022
Good glasses. They help me see so I don't crash into things.
Date of experience: April 1, 2022
Georgia 1 review 0 helpful votes
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Returning customer
August 23, 2022
I've now ordered over 4 pairs of glasses from zenni. All perfect!
Date of experience: August 23, 2022
Virginia 1 review 0 helpful votes
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Glasses
April 1, 2022
Great but made wrong and only got half the refund price
Date of experience: April 1, 2022
California 1 review 0 helpful votes
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Came as stated
November 21, 2022
Exactly as I expected. Became my main worn glasses.
Date of experience: November 21, 2022
California 1 review 0 helpful votes
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Great Product
November 21, 2022
Shipping time was great, and the Glasses turned out really nice
Date of experience: November 21, 2022
California 1 review 0 helpful votes
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Great Glasses
November 21, 2022
My daughter loves the glasses and fit perfectly on her face.
Date of experience: November 21, 2022
Florida 1 review 0 helpful votes
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Great Experience
November 21, 2022
Received my order promptly. Love the new glasses. Great price.
Date of experience: November 21, 2022
Indiana 1 review 0 helpful votes
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Good for the price
November 21, 2022
Good value for the price! Arrived reasonably fast.
Date of experience: November 21, 2022
West Virginia 2 reviews 1 helpful vote
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Awesome service!
November 21, 2022
Glasses were delivered in record time. Thank you! I will continue to order from Zenni for certain.
Date of experience: November 21, 2022
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
service
375
value
380
shipping
376
returns
241
quality
372
This company does not typically respond to reviews
Our factory-direct, online model allows us to offer all the same high-quality lens options that you’d get from an optician and traditional brick & mortar retail at 1/10th of the price.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Zenni Optical was founded in 2003 by two scientists to answer this question:
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
Brian K.
Typically does not respond to reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your review of what appears to be the first order you placed with us, o5165688206, placed on October 27,2022, for one pair of single-vision glasses in full-rim, square, flexible-plastic, navy blue ombre frame 2020116, with a frame width of 137 millimeters.
We were sorry to read that you cannot see well through the lenses of these eyeglasses, and we apologize for any dissatisfaction you experienced as a result.
The U.S. Postal Service website advises that the order was delivered to you on November 5,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5165688206.
Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email the prescription to them, to confirm that it was entered correctly.
If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.
But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5165688206, in the subject line of the email and please attach a copy of the prescription to the email.
If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.
If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.
If it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.
We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.