The frames are a bit small on my face, but other than that I really like them!
Quite pleased with the price, delivery speed and packaging of my eyeglasses
We've been very happy with our orders and the reasonable fees! Thanks!
Love them very much! Thank you! They are great and came i. Two days
I absolutely adore Zenni and their products. Great quality, speedy shipping. No complaints
Very impressive glasses for the price. They arrived quicker than I expected.
Ordered an emergency pair of glasses bc I lost mine floating a river, they came in 4 days or less
I really dont want to write about my experience, it was fast and ez
Always experience great service and very happy with glasses.
Arrived Promptly, as Ordered. Received all of the items. Nothing much to say-nice and simple.
Customer service was very quick on helping me with a return and replacement pair.
Very happy with my new glasses and they arrive quickly.
Had a problem with order.
Have to return my glasses..
Thank you for posting your Zenni review of the most recent order you placed with us, o4342708315, for single-vision gray sunglasses, with which we were sorry to read there is a problem. Consequently, we apologize for any disappointment you experienced as a result. We do not see any notes in the database record of the order indicating that you contacted us about returning these glasses, either for an inspection or one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order. Insofar as this order is within its 30-day warranty period, which starts the day the glasses are delivered, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you. Please describe the issue you are experiencing with the glasses. If you confirm that you entered the prescription and pupillary distance (PD) correctly, we can invite you to return the glasses to us for an inspection. We will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage. If our inspection finds any manufacturing errors on the glasses, we can offer to remake them for you for free. If we find no manufacturing errors on the glasses, we can return them to you or issue one of the previously mentioned refund options. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4342708315, in the subject line of the email, and in the body of the email please advise that you want to return the glasses for an inspection, or for the refund option you prefer. We will email you the instructions to return the glasses to us for the inspection or the refund option you select, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review Josie, we are glad you found us!