Zenni Optical

Thank you for posting your Zenni review of the order for two pairs of single-vision eyeglasses you placed with us, one of them a pair of single-vision glasses with pure polycarbonate lenses, and the other one a pair of single-vision polarized gray sunglasses with an indigo blue mirror finish on the lenses. We were pleased to read that you are satisfied with the glasses, but since you mentioned that you received them in 22 days, we looked up your order, o4496545188, and we saw that you placed it on February 1,2022. The U.S. Postal Service website advises that the glasses were delivered to you on February 23,2022, 22 days after you placed the order, just as you stated. Therefore, since you placed this order with Standard shipping, for $4.95, which comes with a 14-21-day delivery-time promise, insofar as the glasses were delivered to you one day past the 21st day, we are going to ask our lab to refund the $4.95 Standard shipping fee to the credit card you used to pay for the order. You should receive an email from our lab later tonight or tomorrow, confirming this $4.95 credit card refund with a transaction number. We thank you again for mentioning the delivery time, which gave us an opportunity to refund the shipping fee, and for your assessment of the eyeglasses, with which we were happy to know that you are satisfied.

Thank you for posting your review of the eyeglasses from your most recent order, o5089557943, placed on September 26,2022.

We were sorry to read that you could not see well with these single-vision eyeglasses with our Blokz® blue-light-blocking feature, in full-rim, rectangular, flexible-plastic, translucent fog-colored frame 2032212, with a frame width of 150 millimeters.

Consequently, we apologize for any dissatisfaction you experienced as a result.

We also see that the prescription and PD you used for this order are the same as those items entered for the two pairs of eyeglasses on your December 30,2021, order, o4412796334.

We see no notes in the database record of order o4412796334 indicating you contacted us about any vision issues you experienced with these glasses.

The U.S. Postal Service website advises that order o5089557943 was delivered to you on October 3,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o5089557943.

Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative will ask you to email a picture of the prescription to them, to confirm that it was entered correctly.

If the PD is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.
If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5089557943, in the subject line of the email and please attach a copy of the prescription to the email.

If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

But if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the order.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.

Thank you for posting your Zenni review of the standard progressive eyeglasses you ordered with our Blokz® blue-light-blocking feature. We were sorry to read that the frame you selected – full-rim, cat-eye, mixed-material, green frame 7822224, with a frame width of 137 millimeters – is too small to fit you well, and we apologize for any disappointment you experienced as a result. This order was delivered to you on September 23,2021, according to the Federal Express website. Nevertheless, even though it is five days outside its 30-day warranty period, which starts the day the glasses are delivered, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf and invite you to return these glasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for the glasses. Therefore, please telephone Zenni Customer Service, at 1-800-211-2105, and please provide the order number, o4155752778, to the customer service representative who answers. They will be eager to assist you with emailed instructions to return the glasses for the refund option you select. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number in the subject line of the email, and in the body of the email please advise of the refund option you prefer. We will email you the instructions to return the glasses to us for the refund option you select, and we will also email you the prepaid mailing label. In addition, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website: How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to. This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions. It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-. We hope that this information is helpful, and we very much hope to hear back from you, so that we may resolve this matter to your satisfaction.