I was pleased as always! Shipping is super fast and my Zenni's look amazing!
They were fast and accurate! Great quality glasses! Thanks!
Love them! These are so comfortable and the anti fog works amazing
Easy. I've ordered from Zenni more than 5 times, each time I was very pleased
Great! Except this survey requires more characters then me simply writing "great!
Love my glasses…great quality and fit. Well made with nice accessories
Ordering easy. Way less expensive than purchasing at eye Dr office.
Zenni is always the way to go. Perfect glasses, prescription, and service.
As always a super smooth process and exactly what I wanted / needed.
Received my replacement pair within a couple of weeks. Happy with the product.
I was a little hesitant about ordering glasses online, but these are very nice and fit on my face.
The return and new order went very smoothly. Thanks.
Very good experience will recommend. Glasses were strong and well made.
Doesn't have anti night glare. And transition is very low difference.
Thank you for posting your Zenni review of the standard progressive eyeglasses you most recently received. We were sorry to read your comments that the standard anti-reflective coating you selected is not reducing the glare from sources such as streetlights at night, and that the gray photochromic feature is not turning the lenses as dark as you had hoped. Consequently, we apologize for any disappointment you experienced as a result. Regarding the anti-reflective coating, we want to confirm that this feature reduces, but does not prevent glare on the lenses. In addition, the photochromic feature works best under optimum conditions, which are cold, sunny days. However, this order is only approximately one week outside its 30-day warranty period, which starts the day the glasses are delivered. Therefore, we will be happy to make a one-time customer service exception to extend the warranty period on your behalf, so that you may return these eyeglasses to us for an inspection of the anti-reflective coating and photochromic feature. If our inspection finds that the anti-reflective coating is not working properly, and if the lenses are not getting as dark as they should when they are outside in direct sunlight, we can offer to remake the glasses for you for free. Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you with emailed instructions to return the glasses for the inspection. We will also email you a prepaid mailing label to use for return postage. If the wait to speak with a customer service representative is lengthy, you may have an online chat with us by clicking the button labeled Support, at the lower right-hand corner of every Zenni page. You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4149367193, in the subject line of the email, and in the body of the email please advise that you are requesting emailed instructions to return the glasses for an inspection of the anti-reflective coating and the photochromic feature. We will email you the instructions to return the glasses to us for the inspection, and we will also email you the prepaid mailing label. We very much hope to hear back from you, so that we may resolve this matter to your satisfaction.
Great tortoise frames that I think will compliment just about anyone! Love them!
Fast and easy process. Got multiple pairs for my son who easily breaks all glasses.
Overview
Zenni Optical has a rating of 3.1 stars from 4,162 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zenni Optical most frequently mention new glasses, customer service and good quality. Zenni Optical ranks 5th among Eyeglasses sites.
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of your experience ordering eyeglasses from us. You have placed 12 orders with us since your first order in January 2022, and we are sorry to read your lukewarm assessment of the eyeglasses you have received from us. However, we are pleased to know that you appreciate the low prices of our eyeglasses. We thank you again, Mr. Phillips, for taking the time to share your comments. At Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.