Zenni Optical

Thank you for posting this review.
We are happy to know that your order was delivered on time. We are also pleased to read that your overall experience with Zenni was good. If there is anything that could have made the experience better for you, we invite you to share that with us in a private message here on Sitejabber or by emailing us at service@zenni.com. We value you as our customer and your feedback would be greatly appreciated.
We trust that you are enjoying your new Zenni glasses, and we hope you will continue to choose us for your future eyeglasses needs.

Thank you for posting your Zenni review of the most recent order for eyeglasses you placed with us, order o2558552456, placed on November 23,2022, for one pair of single-vision distance eyeglasses with our Blokz® blue-light-blocking feature.

We were sorry to read that the prescription seems off, and we apologize for any disappointment you experienced as a result.

The U.S. Postal Service advises that the order was delivered to you on December 1,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.

Therefore, we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone will be happy to assist you when you provide the order number, o2558552456.

Please have a copy of the prescription you used to place the order handy when you call, because the customer service representative who answers will ask you to email the prescription to them, to confirm that it was entered correctly.

If the pupillary distance (PD) is not on the prescription, please advise how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you a prepaid mailing label to use for return postage.

If our inspection finds any manufacturing errors on the glasses, we will offer to remake them for you for free.

However, if it turns out that something was entered incorrectly on the order, we will email you instructions to return the glasses for the refund option available for an order paid for partially with store credit and partially with funds from an Apple Pay account – a 50 percent refund to the Apple Pay account of the amount of store credit that was used to pay for the order and a 100 percent refund in the form of store credit of the amount of Apple Pay funds you used to pay for the order, minus the $4.95 Standard shipping fee, which we do not refund in a situation such as this.

If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.

You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o2558552456, in the subject line of the email and please attach a copy of the prescription to the email.

If the PD is not on the prescription, please advise in the body of the email how it was obtained – self-measurement, friend or family member measurement, or eye doctor measurement.

If you confirm that you entered the prescription and PD correctly, we will email you instructions to return the glasses to us for an inspection, and we will also email you the prepaid mailing label to use for return postage.

But if it turns out that something was entered incorrectly on the order, we will email you the instructions to return the glasses for the refund option available for an order paid for partially with store credit and partially with funds from an Apple Pay account.

We will also email you the prepaid shipping label to use for return postage.

We look forward to hearing back from you, in the hope that we may resolve this matter to your satisfaction, with an inspection or one of our two refund options.

We also hope that you have a very happy holiday season!

Thank you so much for posting your very gratifying Zenni review of your experience ordering eyeglasses from our website. It is good to know that you appreciate the numerous options, simple instructions, and quick delivery of our products. We thank you again, Ms. Pettibon, for taking the time to share your complimentary remarks. We want you to know that, at Zenni, we believe that it is a privilege to serve your eyeglasses needs, and we hope to do so for many years to come.