I have ordered from Zenni several times and have never been disappointed. Thank you
Re-ordered the same glasses for the third time. Get lots of compliments on these
Efficient, prompt, perfect style offered. Ordering was easy as well as download of prescription.
They got me my prescription eye glasses to me fast and in great condition.
We got our glasses within the time frame we told and they are perfect.
Got a nice pair of glasses for a steal. And they came pretty fast!
Ordering was easy and the cost was excellent. I absolutely love my new glasses!
I'm pleased with my order. My glasses was made the way I liked it.
Fast delivery, got everything I ordered in a timely manner, for a good price.
Zenni always has amazing frames, glasses and prices! These frames were super light weight!
I am very satisfied with my order. I will keep ordering from this website.
First pair of glasses I really like, will get my next pair from Zenni.
I bought sunglasses. They turned out just like I wanted! Pink! They're very fun!
Such a wonderful and easy process to order and receive my glasses Thanks Zenni!
I got my glasses in a timely matter and they fit my eyes perfectly.
We love Zenni, this is an affordable option so we can have extra glasses
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review.
We were sorry to read that the frame selected for the single-vision gray sunglasses on order o4922885957, placed on July 22,2022 – full-rim, round, stainless-steel, red frame 3218118, with a frame width of 131 millimeters – is too small to fit your daughter well.
Consequently, we apologize for any disappointment you and she experienced as a result.
We see a previous order, o4699036199, placed on April 23,2022, with the same prescription and pupillary distance (PD), for which a different, larger, frame was selected – full-rim, browline, mixed-material, black and gold frame 195421, with a frame width of 144 mm.
We see no notes in the database record of this order indicating that your daughter had an issue with the fit of this frame.
Order o4922885957 was delivered to you on August 6,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
If you would like to return these eyeglasses to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card used to pay for it – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o4922885957.
When you advise of the refund option you prefer, the customer service representative will email you instructions to return the glasses for the refund you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o4922885957, in the subject line of the email, and in the body of the email please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you the prepaid mailing label to use for return postage.
If you select the 100 percent store credit refund, and you plan to use the store credit toward the purchase of a frame that will fit your daughter well, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
We hope that this information is helpful, and we also hope to hear back from you soon with your refund option selection, so that we may resolve this matter to your and your daughter’s satisfaction.