My glasses arrived sooner than I expected and as always I was very pleased.
The price for the quality is great and got my delivered within a week.
I like the frames and look but they feel stiff and a little uncomfortable
Also fits on my nose (and everywhere else). It also matched the advertised description.
Ive been a customer for over 10 years and have never had a problem
Great experience but the glasses are too small going to reach out to them
These are so cute. Ordered heart shaped frames for my wedding. Perfect for pictures
I love my new glasses, they are beautiful and they got to me fast
Super easy to measure for progressive. And love the quality and they look great!
A number of glasses. Always perfect on a typically difficult prescription. Thanks to all!
Very easy to deal with Zenni. Way cheaper than going to a eye doctor.
Quick and easy. Had great frames to choose from and I loved the options.
I'm not happy with this purchase and will never ever order from this retailer.
Received exactly what i asked for! I love the way they look & feel!
Exactly what I expected. The script was correct and they block out the sun.
I received my order. Thanks for all you did to get them to me
Stylish glasses that go with every outfit and blend business with casual very well.
Overview
Zenni has garnered a mixed reputation among customers, with notable strengths in product variety and affordability, particularly for fashionable frames. However, significant concerns arise regarding the quality of the glasses, with frequent complaints about incorrect prescriptions, poor craftsmanship, and shipping delays. Many customers express frustration with customer service, citing slow responses and inadequate support for returns and refunds. Overall, while some customers remain satisfied with their purchases, a growing number report dissatisfaction, indicating a need for the company to enhance its quality control and customer service practices to improve overall customer experience.
This summary is generated by AI, based on text from customer reviews
Ready to revolutionize the way you buy glasses? At Zenni, we believe everyone should have access to high-quality, affordable eyeglasses. With over 4,000 frames and prices starting at $6.95 for single-vision prescription glasses, you don't have to limit yourself to just one pair when you order glasses online. Express all facets of your personality with our low-priced eyeglasses and sunglasses in every style, shape, and color imaginable.
Use our virtual try-on to see how your favorite frames will look instantly – try a pair of online eyeglasses without the risk! Once you've placed an order for eyeglasses online, your glasses are individually crafted at our state-of-the-art manufacturing facility and shipped directly to you.
We also offer multiple shipping options including our new 2-3 Business Days Rush Delivery Service.
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- Novato, CA, United States
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Business History
Doesn’t everyone deserve to look good while wearing an affordable pair of glasses? Thus, Zenni was born in the San Francisco Bay Area - a natural fit in the home of forward-thinking, tech-savvy companies. The mission was clear: Give people glasses they can actually afford but still make them look like a million bucks. It started small, a little company with big ideas, but it quickly grew into a phenomenon. Fashionistas, moms on-the-go, discerning customers; everyone found that they could get the selection they deserved at prices they could afford with Zenni Optical.
Zenni has since grown into an online optical industry leader. That’s prescription eyeglasses online. Prescription sunglasses online. Non-prescription sunglasses online. Sports glasses online. Goggles online. Maybe you get the picture. Zenni’s online.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
• To provide the most affordable eyeglasses to people all over the world.
• To provide the highest-quality optical lenses to our customers.
• To make it easy to order eyeglasses online.
• To provide exceptional customer support.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for posting your Zenni review of the eyeglasses frame you selected for your single-vision eyeglasses with our Blokz® blue-light-blocking feature, from your order o5185612505, placed on November 17,2022.
We were sorry to read that the frame you selected – full-rim, rectangular, flexible-plastic, pink and light-blue ombre translucent frame 232622, with a frame width of 131 millimeters – feels stiff and uncomfortable to wear.
Consequently, we apologize for any disappointment you experienced as a result.
Here is a link to an infographic found toward the middle of the bottom of every page of our website, How to Adjust Your Glasses (https://www.zennioptical.com/how-to-adjust-your-eyeglasses).
We hope that this information is helpful.
However, if adjusting the eyeglasses does not improve the fit, we see that on November 2,2022, you placed order o5177268156, for one pair of single-vision gradient sage sunglasses, in full-rim, cat-eye rectangular, acetate, spring-hinged, tortoiseshell-and-teal frame 4435724, with a frame width of 135 mm.
It may be that frame 232622 is too narrow to fit you well if frame 4435724 fits you well.
The U.S. Postal Service website advises that order o5185612505 was delivered to you on November 28,2022, which means that it is within its 30-day warranty period, which starts the day the glasses are delivered.
Therefore, if you would like to return the eyeglasses in frame 232622 from order o5185612505 to us for one of our two refund options – either a 100 percent refund of the price of the glasses in the form of store credit to your Zenni account or a 50 percent refund to the credit card you used to pay for them – we invite you to telephone Zenni Customer Service, at 1-800-211-2105, and anyone who answers will be eager to assist you when you provide the order number, o5185612505.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
If the wait to speak with a customer service representative is lengthy, you may have an online Chat with us by clicking the button labeled Support, at the lower right-hand corner of every page of the Zenni website.
You may also email us, at service@zennioptical.com, and if you choose this communication method, please put your order number, o5185612505, in the subject line of the email and in the body of the email, please advise of the refund option you prefer.
We will email you the instructions to return the glasses for the refund option you select, and we will also email you a prepaid mailing label to use for return postage.
We hope to hear back from you, if you would like to return these lined bifocal eyeglasses to us for one of our two refund options, and if you select the 100 percent store credit refund, you may want to use the store credit toward the purchase of a new pair of eyeglasses in a frame that will fit you well.
With this in mind, we want to recommend the information we provide in an infographic found toward the middle of the bottom of every page of our website, How to Measure Your Frame Size: https://www.zennioptical.com/measure-eyeglass-frame-size-how-to.
This infographic explains how to measure the dimensions of each element of a pair of eyeglasses you have now that fits you well and looks good on your face, so that you may shop for a frame on our website with similar dimensions, which can be seen under the enlarged picture of the frame on our website, under Details, or on the enlarged picture of a frame on our website, if you click on the little ruler icon toward the lower left side of the enlarged picture.
It does not have to be an exact match. You have a 2-mm leeway on each element of an eyeglasses frame, with a 3-4 mm leeway on the temple arms. We also have information in our Help Center that is very useful for determining the frame size you need for a frame to fit you well: https://help.zennioptical.com/hc/en-us/articles/360049904633-How-Do-I-Find-My-Frame-Size-.
In addition, here is a link to another infographic found toward the middle of the bottom of every page of our website, Best Eyeglasses For Your Face Shape: https://www.zennioptical.com/best-eyeglasses-for-your-face-shape.
We hope that this information is helpful, and we also hope that you have a very happy holiday season!