ZenMarket

Watch out for Zenmarket. They are only concerned with milking you for fees. They are inflexible, uncooperative, and non-proactive when it comes to any kind of situation that deviates from their many little rules and regulations.

The price shown on the website is not final, you have to calculate the shipping cost using their misleading shipping cost table and end up paying almost double the item's value (50€ item and 80€+ shipping). Also, since they don't mark book orders as books or editorial mail, you might have to pay an extra fee to retrieve it from customs. (Extra 25€-60€ where I'm from, books aren't held in customs).
After you've made your purchase they will hold your order hostage until you've payed all their absurd and miscalculated fees and deny you a refund if you don't agree with their request.

I am from Peru, South America and love Japanese culture and music so much. Unfortunately, there are no stores in Peru that sell the stuff I like. It's so hard to buy directly from Amazon Japan! Or Yahoo! Shopping Japan but ZenMarket was my salvation: They can order their stuff on my behalf from so many Japanese online shops with a very little service commission fee of around 3 dollars per item and all the items go to their warehouse in Japan and they can ship them to me. There are several shipping methods to choose from. Lately, I've used the surface method (by ship) which takes longer but it's very cheap if you buy a lot of stuff. The packages always come without any problem and their customer service is the best. They all speak in English and reply very fast. I highly recommend it.

I used ZenMarket for the first time to order trading card and other products from Japanese sites such as Mercari and Yahoo Japan Auctions, and the process was very smooth and transparent. Adding funds to my account was simple, and any questions directed to customer service were answered promptly (within 1 business day). The packaging was also stellar! Packing the parcel takes a few days, which I wasn't expecting, but after receiving the package, I can understand why it takes a while. Shipping with the Zen Express option was also good. I received my parcel within 2 weeks since the shipment date. Overall, a great experience, and I'll continue to buy with ZenMarket!

Ordered rom ZenMarket before and I expected this time to be the same as last time. However, the money I transferred out of my bank account but wasn't placed on my ZenMarket account. I contacted costumer support since it's been longer than a week without receiving anything. They said they couldn't do anything about the issue and they didn't have any sight on when (or if) the issue would be resolved.

I understand that issues can happen from time to time, but the money has been taken and they refuse to take any responsibility for the mistake. Honestly I just want my money back.

Been using ZenMarket for over four years now. Very easy to use! I love their credit system! Customer service is great! Shipping has been amazing! Haven't had any issues with any of my items!

I've used Zenmarket about like 6 times and i've gotta say they are pretty straight forward with the payment systems and the 300 yen fee.The only real downside is often they just deduct the shipping within japan(from the seller to the warehouse) with out any real confirmation... like its not a huge deal but often sellers on yahoo auctions give this vague estimate for how much it'll be. So i recommend adding about $5-$15 extra when you wanna purchase an item via yahoo auctions japan just to be safe ( they do have the net of credit if u don't really care so that's really nice)

I've had a positive experience with this company. I've skimmed through the reviews here and honestly don't really understand where most of them are coming from. Some of the more egregious ones seemed to have happened around during peak COVID or so, but I've never had anything outright terrible happen after using them since 2021.

Now there are mentions of high shipping fees, and all I can say about that is these people probably have never had to deal with international shipping. Various shipping companies have different ways to assign prices to there packages. Some highly emphasis weight, while others care more about the size of the package itself.

Also there has to be a mention for how this is a PROXY service, and not a FORWARDing service. Look up the differences.

The only major fault that I have is that the exchange rates for converting money into yen sometimes isn't that accurate for the money you put in. Even including the deposit fee, you still end up having to pay a bit more money than what you might expect.

Always remember that people more than likely won't bother reviewing if they got a great or good service from a company, but will always jump to complain when they feel slighted of their money.

I'm going to start off and say this is my first time using a service like this. The first problem is time. They take their time with this. My package was in packing for almost 2 weeks. Sure, that's understandable, I'm not the only customer. Also, one of my items is pretty big. But then, I get the shipping cost after they have packed my items. The shipping price is more expensive than the items themselves. The reason I even used this service is because buying the items already in the U.S. would be way more expensive! At this point, I might aswell just buy those instead of buying it through Zenmarket. 6,600 Yen for shipping items worth 4,830 Yen in total? This outrageous. I see a lot of people talking about how it's good for Yahoo! Auctions and whatnot, and while I can't speak for those, I can certainly speak for Amazon items. This is a terrible service. Unfortunately, I will simply have to take this loss and pay up. I learned from my mistake. Lots of people recommend Buyee, so I guess go there instead of this awful website. 2/10. Only put 2/10 instead of 0/10 because item prices are pretty low.

Overall very good service, good value for money in both buying a product as well as shipping. More than enough shipping options covering all prices and time ranges.

They over charge for everything from bids, to initial shipping to their own warehouse!
They have an arbitrary storage period, afterwhich they will charge you per day. I kept paying the storage fee, then they literally threw my item valued at ¥7500 in the trash!
Buyer is better!

I cannot comment for those who have had issues but I bought the items they were sent to the warehouse and once everything arrived it was packaged and shipped. It took longer than expected but not by an unreasonable amount. This isn't amazon and things are not instantaneous particularly given the current pandemic but as long as you're rationally patient and don't expect miracles you shouldn't be disappointed. Customer service does take some time to respond but are helpful.

It's all fine and dandy until anything goes wrong, such as the seller sending you a completely different item to what was listed.

They will do absolutely nothing about it, and have the audacity to charge you a further fee to dispose of it with zero reimbursement what so ever. They flat out refuse to report the sellers, stating it'll hurt their business (meaning they can't profit from others being scammed). The seller I purchased from relisted the identical item with the same pictures and description days after, with the intention to deceit, and they just shrugged their shoulders.

They've taken their commission and will milk more out of it.

Boring, mundane, disgraceful people to work with. Expect jank professionality and a lame experience overall. Want an operator to resolve your problems with Zen-Anything? Good luck

Beware, this company is not honest. I purchased a trading card for my son... the shipping was advertised to be around 2 dollars... in reality the cost was over 20... the card cost less than 10. I wrote to cancel the order... they charged me a cancellation fee equal to the cost of the card and still charged more for fees (I am still not yet aware of what they are)... meanwhile they are still asking for more money to cover shipping costs of an item they have charged me to cancel... the shipping cost is nearly triple what the item is worth... so if I pay everything they ask, I will have purchased the item (twice) and paid more than twice that for shipping as well as some other fee... STAY AWAY FROM THIS if you want to keep your money

Do not buy from this company. I recently purchased two electronic goods and they packed the parcel with nearly 4Kg of material. It does not sound legit. It is not mentioned on their website how their packing process is and once you find out and want to change shipping method, they charge you repackage fee.
Communicating with them is a nightmare. They answer vaguely and only reply message once or twice a day.
I believe their company strategies to earn money is to charge customers high shipping fee and repackaging fee if the customer does not feel the shipping method is reasonable and wants to change it.

I bought a green shirt with square pattern from them, but I received a black shirt with different pattern. They do not check for the correct item before they send them to their customers. The return shipping to Japan is too expensive! 1 star rating!