ZenMarket

I've saved so much on shipping using ZenMarket as my proxy. It's so simple and fun to add funds and browse all the shops. I really love it.

The entire process was confusing and complicated, you need their permission for everything you want to buy and it can take over 24 hours. So, obviously, I missed the opportunity to buy things I really wanted because it took too long. Then there's the 'shipping cost calculator", this thing is completely useless unless you can predict the size of the box, and you'll only know the size and weight of the box once you've purchased everything and can't go back anymore (because if you cancel you have to pay 10$ per item + whatever fees the original seller wants for shipping and stuff. I had 5 items, so if I wanted to cancel my order I would have to pay at least 50$ in fees.) I used the calculator based on the weight (the only info you have before paying for the items) and it said it would be about 30$ for shipping, a little pricey but okay... It ended up being 50$. I forgot to mention that they also make you pay for shipping within Japan, which is unacceptable because I know the website I used offered free shipping within Japan. So, my package was worth 55$, I paid 25$ in fees (ZenMarket) and 50$ in shipping (FedEx). Then, a month later, I get a letter from FedEx saying I have to pay 20$ in custom fees. So I spent a total of 150$ on a package worth 55$. Don't bother buying with ZenMarket, it's not worth it. Check eBay or Amazon Japan if you're desperate for a specific item.

Recently used this site and I kinda want to post a really bad review of them. Your purchase is not safe with them, like really unsafe. Normally, if an item doesn't Deliver in a week, yahoo auction gives you 5 days to handle a refund. Unfortunately, Zenmarket doesn't care whether the item is delivered or not, so they don't request the refund.
I made a purchase on yahoo japan on Oct 20th, On the 30th I asked whether the item was shipped, and it wasn't. Maybe that's a good time to ask for a refund. But they had to tell me on November 10th that they got ghosted by the seller. So I'd be taking a 250$ loss and they can't help me.
TLDR: Use someone else that refunds you in case of non delivery, it's not impossible like they claim to be.
Probably will edit depending on results.

Hello everyone, this is a serious and good company and have a good line of Customer Service, if anytime you have a problem they will do their best to put you in your side.

I bought an artbook and figures that I wanted for a long time, everything went smoothly, they arrived in less than a month and without any problems!

Zenmarket packed item and when received was damaged and only offered part compensation for their mistake dont use Zenmarket use Buyee instead.

They scam you on shipping prices if you live in the USA. Extremely slow reply service, please use any other reshipping from Japan.

Best proxy company. Good customer service and reasonable prices. The time of delivering the products is also very quick

It takes weeks before you have your order ready to be shipped to you and they charge high fees
I will never use their service again

To make a long story short I ordered a limited edition lottery item priced at about 700usd for my birthday and it ended up being declared lost
Fine not the fault of zen market at all
The problem is how they are going about handling my refund
I called the shipping company to ask if zenmarket had taken the steps yet to open up a claim for my already declared lost package and they informed me that there was nothing generated on their end for my package and that I should urge the shipper to start the process so I could receive my refund as it's supposedly not too long of a process
So I did exactly what they told me
And when I did zenmarket gave me attitude about how I had been informed that nothing was generated yet and a date they supposedly started it but completely ignored that I asked for a case number or some sort of something showing the process has actually been started after being told directly from the shipping company that there was nothing generated for my tracking number

The package being lost is absolutely not their fault but I'm realizing that the customer service isn't that great

It's been months and that's a decent chunk of money to just loose especially for something that can't be purchased again I just want to know for sure I'll get my money back but at this point I'm feeling like they're just gonna string me along and hold the other small packages I have with them hostage
Especially after reading reviews of others with lost packages and experiencing the customer service attitude myself
100% not using this service again after this mostly because the customer service is leaving a bad taste in my mouth

I've used many different proxy's and never seen customer service anything like this
Just the lack of information and communication about the issue on their end in combination with attitude
I'll pass