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Promolife misleads consumers by giving false information and advertisement on their website, and fake descriptions of the product they sell, they lead consumers to believe their refurbished machines are as good as new and their customer service is friendly and fast. This is not true! After they get their payment, there is no way you can return or service any of their product! Please don't waste your money and time with these so-called customer service.
Tip for consumers:
don't buy from this company, they will not answer your emails and complaints! if you want to return a defective product and you go through the process on their website, you will not hear from them except for an automatic reply that your request has been received.
you will not hear from them after that auto-reply.
This Paula the crazy ozone lady is a liar by recommending this company, she is an affiliate of this company and she has to lie to sell.
It takes weeks before you have your order ready to be shipped to you and they charge high fees
I will never use their service again
Tip for consumers:
Don’t use this site they don’t care about customers
Products used:
Beauty
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Empty.
The machine purchased was a refurbished and like all refurbished units is not cosmetically perfect.
We use a certified oxygen concentrator refurbishing center and sometimes they are delivered in a condition that is not acceptable. When this happens we absolutely accept returns, but his is not an automatic process because we have to go through the refurbishing center first to start the return process.
I'll admit that we could have responded faster and that is something we will address moving forward. Dealing with third parties can slow this process down.
Tobias Segal
Owner