PromoLifeReviews 8

Promolife misleads consumers by giving false information and advertisement on their website, and fake descriptions of the product they sell, they lead consumers to believe their refurbished machines are as good as new and their customer service is friendly and fast. This is not true! After they get their payment, there is no way you can return or service any of their product! Please don't waste your money and time with these so-called customer service.

I purchased some ozone products from promolife for my mother who was suffering with terminal gallbladder cancer. A couple of days after i placed the order my mother died. Obviously other more important matters overtook some ozone oil and i forgot about it. Once the shock wore off i realised i had never received the goods. Checking the tracking it says they were delivered (but clearly not to me!). Promolife want me to chase around my town to find the address where it may have been delivered over an hour before the driver usually gets to my house. Utterly ridiculous and totally clueless on their part. I'm told Promolife aren't responsible for products once they have been despatched. That should make anyone think twice before purchasing an expensive generator from them. A family member is now taking their generator purchase to a competitor. Terrible customer service. No interest in aftercare. To be avoided at all costs.

Purchased the promolife pediatric regulator for our oxygen concentrator. That was our first mistake. Their is no way to regulate the oxygen flow with this thing. The ball bounces around so much that you cannot even get an average read on where it's at. I spoke with 2 people at promolife who said that this is an issue with that regulator and that it should be "accurate enough." I returned the item and purchased another from a different company who concurred that this should not be happening. I'm not sure why they are selling this product and where they got the 14 reviews saying it's a great prodcuct! Maybe a few employees spending a couple hours writing them? Anyway, the icing on this cake is the restocking fee of 15% and the original shipping cost on top of the cost to return the piece of garbage. Don't expect to get any satisfaction from the "management."

I bought an onx concentrator from these people and it died. So I called them to repair it and they told me to send it to a repair guy in Minnesota somewhere. The repair guy received it and claimed he couldn't fix it without charging me an arm and a leg. Promolife told me it would be a free repair. They completely failed in getting it back for me and the guy kept it, basically stealing it. Promolife did nothing to reimburse me. The yare cheapo crooks, don;t buy from them.

Oh yes dear, you DID sell me an oxygen concentrator that DIED and you told me to send it to another state other than yours to repair it. The repairman said he could not fix it and then told me I had to pay to ship it back to me. You are A LIAR AND A GREEDY POS. I WILL POST THIS REVIEW EVERYWHERE AND PEOPLE WILL KNOW NOT TO BUY FROM YOU. HORRIBLE HORRIBLE CUSTOMER SERVICE AND RUDE PEOPLE. GREEDY POS.

Chris at Promolife did not tell me when I ordered the kit that contained a tank that i would HAVE to rent a tank for the kit. When I found out that no one would fill it, Chris, who had previously told me I could "more than likely" find someone locally to fill it locally, then told me that I misunderstood him. He insisted that he told me I'd have to rent one.

WHY WOULD I BUY A TANK THAT I DIDN'T NEED IF HE HAD TOLD ME IT WOULDN'T BE FILLED.

Then, I'm told that I have to pay a restocking fee for a return, and pay for shipping. This all occurred before the product was delivered to me. They lied and they tried to get out of it. Way overpriced.

We live in Europe and bought the O3-Ellite ozone generator in mid-2019 following extensive research. Tobias at Promolife was very helpful and accommodating in the process of ordering, i. E. helping me to work out what items were needed. He was not pushy and did not try to persuade me to buy things I didn't need, or to upgrade to a more expensive model, and I give him full marks for that and hope his management reward him.

However, when the items eventually arrived (international shipping and customs clearance is very sloooow) the system was unusable because a small washer (cost: maybe 10 cents) was broken. I tried to find a replacement locally but none of them was able to make the air-tight seal necessary, and oxygen was leaking out at a high rate. I got in touch with Tobias and he sent out a new washer free of charge, but this again took a long time to arrive. The replacement washer makes a tight seal, but now I find there is an oxgen leak from the body of the flow regulator... so it's back to Promolife to see if there's a way of fixing this without having to send the part back to the States and wait for a replacement (but what happens if I accidentally damage the item while trying to fix it?). Both the washer and the flow regulator should have been checked by the QA department and/or the dispatch department, and this makes me wonder whether Promolife is just a small outfit that buys items in from other manufacturers, badges them and sells them on, relying on their suppliers to do the testing and QA.

In summary, it's five months since I placed my order and I still don't have a working product. Much of the delay was due to shipping and Customs, but a fair bit was due to defective parts that should have been checked before they were sent out. This is very disappointing and I would caution potential customers about this.