R M.

We live in Europe and bought the O3-Ellite ozone generator in mid-2019 following extensive research. Tobias at Promolife was very helpful and accommodating in the process of ordering, i. E. helping me to work out what items were needed. He was not pushy and did not try to persuade me to buy things I didn't need, or to upgrade to a more expensive model, and I give him full marks for that and hope his management reward him.

However, when the items eventually arrived (international shipping and customs clearance is very sloooow) the system was unusable because a small washer (cost: maybe 10 cents) was broken. I tried to find a replacement locally but none of them was able to make the air-tight seal necessary, and oxygen was leaking out at a high rate. I got in touch with Tobias and he sent out a new washer free of charge, but this again took a long time to arrive. The replacement washer makes a tight seal, but now I find there is an oxgen leak from the body of the flow regulator... so it's back to Promolife to see if there's a way of fixing this without having to send the part back to the States and wait for a replacement (but what happens if I accidentally damage the item while trying to fix it?). Both the washer and the flow regulator should have been checked by the QA department and/or the dispatch department, and this makes me wonder whether Promolife is just a small outfit that buys items in from other manufacturers, badges them and sells them on, relying on their suppliers to do the testing and QA.

In summary, it's five months since I placed my order and I still don't have a working product. Much of the delay was due to shipping and Customs, but a fair bit was due to defective parts that should have been checked before they were sent out. This is very disappointing and I would caution potential customers about this.

1. I went online on a Wednesday evening to arrange for collection and next-day delivery of a laptop I was returning. I paid extra for next-day delivery and extra for home collection as the nearest drop-off point was a long way away (even though I was in London). P2G gave a collection window of "between 9am and 5pm", which seemed rather vague to say the least but fortunately I was able to stay home on the Thursday to wait for the courier. And of course the driver didn't come, even though I waited in till 7pm. Long story short, it took until the very end of day 2 for the collection to happen, which was a Friday - so the item wasn't delivered till the following Monday, the 5th day after I placed the order. Did P2G give me a refund, as the item was not delivered next day? No, because "next day" apparently means "the day after we collect". So you can pay all the extras you want for speedy delivery, but they can potentially wait days or weeks to collect and then wriggle out of their moral obligation by pointing to the small print.

2. As I write this I am waiting for an item to be delivered by P2G, this one dropped off at a drop-off location on Wednesday but only "should be" delivered "by Monday".

P2G's rates may be the lowest around but this reflects a poor service and stroppy and unhelpful customer service when you contact them. AVOID.