ZCrave

I recently bought a jacket which I thought would fit me which didn't which ok no worries right.well however it came in a plastic cheap bag and the quality which I thought would have been high end for a 799.00 jacket was something made off amazon, to the ship it back get a restocking fee and then 2 and half weeks of me still not getting my refund with several calls into this company with them telling me 2 more days and you will get, I will never buy anything from this company again and if you buy something make sure you read the refund policy or really love it because there refund policy SUCKS!

Zcrave is an Israeli company boycotting israel crimes
And all companies, owner is a genocide funder

Ordered item. It didn't fit right and was cheap quality. Got return authorization from ZCrave and shipped back. Upon receiving, they said that $ would be refunded within 5-7 business days. This never happened. When I contacted them, they assured me it would be in account within 24 hours. Still nothing. I then emailed customer service. Still nothing. Will never purchase from them again. Reported to my credit card to dispute purchase.

I received my item damaged- with threads hanging, besides, it was not as nice as the picture. I tried returning and they said they will charge a 10% restocking fee + $15 shipping. There is no restocking fee mentioned in their return policy! And $15 for a label for one dress [plus waiting weeks for the second dress which I won't need when it comes anymore and they will charge the same]. They ignored my emails and I tried calling their customer service and no-one answered there as well- left a message. I have no choice but to go through the aggravation of calling American Express and letting them know what happened and denying these charges through them. Zcrave are frauds and scammers that look to make money on fees to the consumers! No-one would order a dress from China if they are charged all these fees to return! They don't let us know it's coming from China either...

I order way in March, haven't got order. I even paid 20 dollars extra for shipping 5 to 8 days and still no order. Please don't order from them at all! Save yourself time and protect your hard earned money! Talk to manager he is trash no help. I filed complaint at better business beaura now getting ready to take them to court and air it on news. They just not going to just take my money!

Absolute garbage, sent wrong items and now I'm stuck with this $400 piece of $#*!. Do not order from this trash site unless you want to waste your money.

I purchased a one size fits all belt. It is too small (I am not big - it's just small!)
In addition it took forever to receive and it strongly smells like insecticide. That smell is not removable because the belt is not washable. And their return policy is so ridiculous that I'm not even going to try to return it. I will just chalk this up to experience. Please do not buy from this company.

Pros
The clothing items are beautiful on-line and in person.
The material is high quality.
Email response times are pretty reasonable.

Cons
The sizing is wayyyyyyyyyyy off
Runs extremely small. An XXL fits a size 8-10.
The processing time of my refund took nearly three (3) weeks. Totally unacceptable.

I ordered a jacket for $200 and orig it was $500. I feel bad for anyone that paid $500 for this disaster. Sizing is way off, lining is like paper, material thick wrinkled and buttons are flimsy and not secured well flopping over. The quality overall is awful and this item clearly came from china and not a highend store like it is marketed online. Really shady return policy...so riddle me this batman...they can take 3 weeks to ship a piece of crap and their policy only gives you 5 days to return and you will will not get a refund and may or may not get a store credit that will be less than what you paid for the item as restocking /shipping fee. I am so mad at myself. I know better but their website is really well done and I did some google searches for reviews before I ordered and some said it was a legit site.

Nasty quality - I bought the Viento Dress and You think you are getting this beautiful soft silk dress, but then when it arrives it is cheap and nasty and poorly sewn with the kind of fabric that makes noise when you move and is ITCHY on the skin. OMG! Worst quality - disappointed customer & haven't heard back from customer service yet and it's been 5 days. I tried to contact them on social media and they just blocked me - worst experience

I'm a size 4. I'm 5'9" and 125 lbs. I ordered the coral blouse in white. First I ordered a med that was way too small it is too small also. They wouldn't let me return it only order another size. I will never buy from them. Be wary because size chart is way off

I purchased a dress via website and waited for 3 weeks. I called customers service to asked about my order and was told that - they do not have the dress in stock but today 3 weeks later the same dress it is on the website for anyone to be purchased… the store do not have the dress neither got my money back -
I filed a credit card dispute to get my money that was.

Please do not purchase from this site! They are not honest and are getting your money. If I never called the company they will have never told me that they Did not have the dress yet still advertising to get money for dresses they do not have!

It's a Scam!

I ordered two suits. I'm between a 14 & 16, so i ordered XXL (16/18) to play it safe. Better big than small. When I took the pants out of the packing, I knew they wouldn't even fit my thigh. I asked my sister, who is a size 10, to try them on, talk about tight. Geezzzz...you saw every nook & cranny. Crappy thing about this all, I'm stuck with a store credit.

Bought a dress online that didn't fit and tried to return 10 days later.
They told us their policy is thirty days return plus a ten percent restocking fee and a $15 delivery fee. Their website would not allow a return credit back to my credit card and only for store credit. Also did not receive another order on time which was late by at least ten days
When I tried talking to them they did not answer their phone and their "person" on their chat cut off chat when I disagreed and wanted to speak to Managment directly
This is completely acceptable, unethical and a total put off.
Will never shop there again

Purchased $400.00 suit. Arrived from China in plastic bag, balled up. Suit was 4 sizes too small. Cost $40 to return.

Canceled my order within 2 hours of ordering. I received a confirmed email acknowledging I would receive my refund within 10days! Have NOT received a nickel yet! First of all zcrave should not have took my money order was canceled! Freaking Theives! Shameful! Save yourself the Frustration and your money do not engage with this company! I say all the people that were robbed from this company should all file a suit to have this place shut down!

I was watching channel 5 news when the owner of the Crave came on and I saw her beautiful designs. I could not help myself. Would love to buy more but right now I had a severe severe ankle break and I will have to wait a while but eventually I will be back I find it to be very unique and classic at the same time

Bought a dress that I thought looked decent, but when it arrived it was flimsy and see through. It took us 3 days of calling, messaging directly and through social media accounts just to get our return approved. We received an Email telling us our return had been received, to wait 5-7 days for it to be processed and to get refund. I have now been waiting more than a month, since June 14th. We have attempted multiple times through all avenues to get a refund since then. One star is too good for these people.

I ordered a very expensive suit, but it arrived damaged. Bad quality and one of the buttons was hanging and ultimately fell off. The item was never worn and I immediately contacted ZCRAVE to let them know I needed to send back the damaged item. I needed to wear the item the following week, so I could not have them send me a new suit as there was not enough time. It's been well over a month and I finally got them to agree to let me return the item but they charged me a 10% restocking fee and $15 to ship the item to them. THIS ITEM WAS DAMAGED! WHY WOULD I BE CHARGED? They only gave me a partial refund!

I love this shoe so much, it made in China, looks very gorgeous and classic. We can see how technology Chinese are to made those beautiful shoes.
We want to complain a little bit of the quality of the product which is the material was not too good quality and I know that American companies offer those materials to Chinese companies and Chinese company help make those shoes and they are just offer labor. So there is no any issue related Chinese people who made this product, its all about Which country offer the material. I hope next time American can buy good quality material and let Chinese people making.

Fabulous present for the holidays!
So happy i ran into them on Instagram.
I'll definitely buy there again!
So cool

Order was placed over a week ago. I still have no true tracking. I called no one had answers. $200 down the drain. Customer service said they would call me back, no one did. They stopped answering my emails. The one DHL tracking number I received shows my package delivered in a totally different state. I emailed about that as well. Their response was that I don't have a tracking number it will be 3 more business day after I've waited 4 business days for a tracking number (past the time listed on their shipping policy). You have to wait to speak with customer service after noon eastern time. When I called no one knew what was going on and they said they would call me later and hung up abruptly with no order info, no email, no phone number. SCAM SCAM SCAM SCAM SCAM

Horrible customer service AND cheap quality. I asked specifically through their chat system that if the item didn't fit, if I could return or get a refund for the item. She said yes, as long as it wasn't final say. She acknowledged the item I was looking at wasn't final sale as she recommended the size I should buy. Now, they are saying they can't do an exchange, credit, or refund. Extremely frustrating. I spent $400. Total waste of money. Don't buy from them.