Overview
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
Im done wasting time with this company. They cant put a simple picture in the right spot on a mug despite repeatedly telling me they could and showing my a sample pic of how it should look. Each time they sent me the same incorrect mugs. Its now been months. Im done with them and will never use their service again.
I placed an order with zazzle on 4/24. I needed the invitations for a party on 5/13. It said it would be here by 5/1. Today is 5/8 and I still haven't received anything. I sent an email asking to refund my money and I get an email back that said they are shipping my item. Why? It's too late now. When I had called Regina gave me her word that she would have it expedited and I would have it by the 4th. Maybe she meant the 4th of next year? I will NEVER ever order from zazzle in my life and I will be sure to let everyone know the horrible service you guys have. I'm on the hold waiting to talk to someone as we speak! 45 min hold time. Really? That's ridiculous!
Hello Laura,
I sincerely apologize for the delay and overall complications faced with your order. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Christine
We had a issue with our wedding programs arriving wet and some slight printing issues. I called and spoke with the customer service rep Joe. He was phenomenal in settling our dispute. He issued a immediate credit to our account and fast shipping options. You cant ask for better service than that.
Ordered shirt for grandchild's birthday. Had not arrived after almost two weeks.
Contacted customer service. They responded quickly, expedited the order and upgraded shipping so item arrived on-time for grandson's birthday. Item was very good quality and would give five stars if I didn't have to contact customer service.
Will use Zazzle again due to quality and prompt service when needed.
This turned out great and my husband loved it. The only issue I had was that I accidentally ordered 2 (my bad because I should have checked) but I wish perhaps someone in customer service had contacted me to see if I really wanted 2). No big deal but just a thought. It is easy to make a mistake when ordering.
Would definitely order from here again, the quality is great, the service is user friendly, delivery time was quick! Would recommend to others, actually already have to a few people. I got two canvas custom made with my own pictures, the quality of the pictures could be a bit better, but that's my only complaint. Oh and the items are affordable!
I wish I had read all these online reviews before I ordered 2 t-shirts for my daughters. I am now 5 days past the expected delivery date and they are still making the shirts? I ordered them almost 2 weeks ago. I contacted them last week and they said they contacted their production crew (the assumption being made that they would get right on it). Still haven't gotten an update. Will not order again and I will cancel the order if it doesn't come in time for Christmas.
We are so sorry you've experienced this delay - we definitely want to make this right. I've reached out to you directly via email to see how I can help.
Best Regards,
Amanda
I ordered a simple custom printed envelope 6 days ago. YES a simple envelope. This time has been " processing" for 6 days. I have emailed customer support and no response. Spent 42 minutes on hold last week trying to reach someone... ZERO. On Hold now today for 17 minutes waiting for someone to answer. Now that it's 3 days to Christmas it looks like my item will not be received. I am starting to think this company is not real. Worst customer service, response I have had with a company this year.
BUYER BEWARE!
Hi. We appreciate the feedback regarding your recent order of custom envelopes. As stated on the website, custom envelopes take 3-4 weeks to make. Zazzle is an on demand printing company and each order is printed when ordered. We also show that our CS team has sent you an e-mail, however we have not received a reply to it. Please feel free to reply to that e-mail if you have any questions or concerns. Thank you.
Card ordered. Delivery date range set. Confirmation of card in queue message. Not delivered a week after latest date quoted. Contacted them, eventually - received a reply that it had been delivered which at that point, it had not. They asked for conformation which I tried to give the day after by responding as requested in the email... it did not work. Nice cards; easy to use but absolutely a waste of time if they can't get their delivery process sorted.
Hello A-J,
I'm sorry to hear you received your cards late. I will be sending you a private message requesting some order details so that we can look into that. Please reply to that message at you earliest convenience.
Thank you,
Christine
I ordered some custom items for Christmas. Sadly only one of my items arrived and they still have not given me an answer on what is happening with my second item. I have been charged for both and still have no response from them. I cannot get in touch with anyone live to discuss this issue. Very disappointing.
Hello,
We're sorry to hear that your order did not arrive. This is not the customer experience we strive for at Zazzle and we would love the oppertunity to make this right. Please reach out to our social media team for assistance.
We may be reached at social@zazzle.com, or call us at 1-888-89258.
We look forward to assisting you further!
Thank you,
Dylan
Zazzle is an amazing site where you can customize anything and everything and make it totally your own. I highly recommend getting that once in a lifetime unique gift for yourself or someone you love and see how much zazzle you put in their life.
After about 5 weeks, I finally received my cards. The quality was very good, as I expected.
Just recently I received a letter from Zazzle CEO which explained why this happened.
Good enough to know that there is someone there who cares about other people.
Hello Alan,
I am so sorry to hear it took so long for to receive your cards. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right.
I will be sending you a private message here requesting for your order details so that we can help look into this.
I look forward to assisting you further!
Thank you,
Christine
This is most probably the worst experience somebody might have with this company. I ordered 100pcs business cards on their website and I suppose to receive them within 10 days. After 10 days, my order was still in MAKING condition, so, I sent them email and asked what is wrong with my order. They replied back that they have some issues with the manufacturing and they will let me know when I will receive the cards. Long story short, after 1 month and sending more emails and calling them a few times, nothing changed and I had to ask them to cancel this order. I am still waiting for them to refund my money.
I placed an order for a couple of t-shirts for my new coaching business and I was pleasantly surprised with the results. Great price, great quality and great everything in between. So happy I found this amazing online, personal design store. Great company to do business with. Thank you so much!
The WORST service ever! The people on the phone are awesome and it's not their fault. I have spent way too much time trying to get orders corrected. The shipping is terrible, the tracking system is horrible. The items come incorrect. Would never use again.
We're truly sorry to hear of the negative experience you've had with us.
We have located your order and we can see that our customer service team has reached out to you in regards to this order.
Thank you,
Elena
The back of the invitation is black with white writing. Not sure why the black looks like it rubbed against something rough. They look scrapped. I am down to the wire so am unable to order new ones for my event. The look will not be as classy as I had hoped for. Overall they look just ok, but I'm not completely satisfied. I am actually quite disappointed. I opted out of using a drug store to create my invitations thinking this would be better quality, but I was wrong.
Hi Jay,
We are very sorry to hear of the issues with your invitations, this certainly isn't the experience that we strive for! We've reached out to you directly via email so that we can investigate further and reach a resolution! We hope to hear back from you!
Thank you,
Ryan
I purchased what was described as a metallic finish business card. When I received it it was just an image of a fake metallic looking finish printed on cheap cardstock. I requested a refund and agreed to return the item but Zazzle ghosted me and stopped responding to my emails. They fought my refund request through Paypal and would not accept the return.
Know what you are getting! They use deceiving photos of their cards and equally deceiving descriptions to dupe customers into buying their products.
Hi Matthew,
I am so sorry you have had this experience with your business cards. I will be reaching out to you shortly to help resolve this issue promptly.
I look forward to assisting you further.
Kind regards,
Craig
Dealing with this company has been a nightmare. They use the cheapest shipping method available no matter what you pay for. The dates they give you to expect your item is not correct at all. My item came 2 WEEKS LATE! They did nothing for me other than refund my money so they didn't have to deal with the issue. Go through a more reputable company,
Hello Natasha,
I am so sorry to hear that you received your order late and for your overall experience with our customer support team. I will be sending you a private message requesting for more information so we can better assist you.
I look forward to assisting you further!
Thank you,
Christine
I ordered a couple of tshirts for my great nephew. The print is very light and looks generic or like it has been washed alot and worn on both shirts. It looked great on the site you order from... brightly colored and bold design, but that isn't what I received. Very dissatisfied with my purchase.
Hi Melissa,
We are very sorry to hear you were unhappy with the shirts that you received! If you could contact us directly at social@zazzle.com, we'd be more then happy to assist in investigating further and working towards a resolution! We hope to hear from you!
Thank you,
Ryan
Zazzle is the easiest and most cost effective website to design and print on quality paper. They have so many options, all the accessories and you can design and take your invitations to a higher level, or keep it simple without paying through the nose. I have ordered numerous samples which are again very affordable, they all came quickly and looked exactly as I envisioned. I have no complaints at all.
We ordered our wedding invitations and response cards from zazzle - excellent products! The manufacturing and shipping were fast and their customer service is top notch! I used to use shutterfly exclusively but I am a zazzle fan from here on out!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
I am so sorry to hear about the issues with your mugs. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.
I look forward to assisting you further!
Thank you,
Kevin