I ordered a simple custom printed envelope 6 days ago. YES a simple envelope. This time has been " processing" for 6 days. I have emailed customer support and no response. Spent 42 minutes on hold last week trying to reach someone... ZERO. On Hold now today for 17 minutes waiting for someone to answer. Now that it's 3 days to Christmas it looks like my item will not be received. I am starting to think this company is not real. Worst customer service, response I have had with a company this year.
BUYER BEWARE!
Hi. We appreciate the feedback regarding your recent order of custom envelopes. As stated on the website, custom envelopes take 3-4 weeks to make. Zazzle is an on demand printing company and each order is printed when ordered. We also show that our CS team has sent you an e-mail, however we have not received a reply to it. Please feel free to reply to that e-mail if you have any questions or concerns. Thank you.