ZazzleReviews 11,860

Ouch! Low Quality! There's a lot of lip service paid to how much quality control they have. But if that's true how did my t-shirt - that had some of the printing messed up - get ok'd by their quality control people? Just seems like if the printing doesn't work on part of the shirt that they would see it. If they are looking...

If you do a custom job be careful about which graphic you use. Their design software can be deceiving. The pic that I used (a contrasty drawing) looked the same as the words on their design website. But on the t-shirt it came out much lighter than the wording. I wouldn't buy from them again...

Never order anything from this website, especially if you need it in a hurry. Their shipping process is very confusing and costly. I paid for "express" shipping on Thursday and I received the item on Monday at 6pm. I do not call that express shipping. I called UPS and they said that zazzle has a deal with them that they only deliver on business days. My product was within 20 minutes of me on Saturday, but because of zazzles policy, UPS couldn't deliver it until Monday, even though I paid extra for delivery. I received no satisfaction from zazzle. They could have cared less. Please be careful when ordering from them. Buyer beware!

I'm in love with this site. I used to love it, just because you could design your own products for gifts. It is priced sometimes kind of high--but, it always seemed reasonable compared to other sites that you can create your own product on (vistaprint is one I use to). Plus, I like that you can use more than one promo code, which seems rare. I've only seen that one other time (visiondirect.com). So, I like it a lot. But, now it's even better than it used to be a few years back. You can now build your own store on their website and make money off of your product other people purchase. I created a few t-shirts on there for gifts and decided to save them in my own store. And, I've sold about ten of the t-shirts. Which might not seem like a lot, but to me, it's great, because I get about $2 everytime I sell a shirt. So, it's free money for doing nothing. So, great site! I highly recommend!

If you're an artist on this site and have a store with Zazzle, if there's ever a problem with anything, you will get minimal help from customer service. They say things like "if this is unresolved we will do what we can to resolve your issue" but it's a lot of hot air. The responses you get from them are to the tune of "we appreciate your patience in resolving this matter" but they go unresolved and if you try to get help again, they become evasive, borderline rude, and never give you a proper response.

Disappointment! I used them for my wedding invitations and RSVP cards. What a disaster. First they didn't ship as specified then when I received them the RSVP didn't even fit in the invitation. These two items were advertised together so you would expect them to work. Well WRONG! Make sure that you give them plenty of time to ship as well as call and make sure the two items truly belong. Zazzle is a hub for people to sell their items through them. Buyer BEWARE

I had a custom order shirt with a picture of a landscape THAT I PAINTED MYSELF.
My friend really liked my painting and I thought it would be a nice birthday present for her. I submitted the order well before her birthday (3 weeks). 2 weeks of 'processing' my order, I get an email telling me I had COPYRIGHT CONTENT ON MY ORDER and that my order was cancelled. I have emailed them regarding the obvious mistake, but it was already too late for my friend's birthday. It's been a week since her birthday, and to this date I have not gotten any reply.

Not only does this show the absolutely terrible customer service, but the utter stupidity of the zazzle content reviewers. Never use this site.

I have never placed a negative review for any internet company before even though I have been shopping online for years. I have never found such a difficult company to deal with. I tried to pay through Paypal, but they never directed me to the Paypal site so I could choose where I wanted the funds to come from, so I had to cancel the order. I have never had a site place an order through Paypal without directing me to the Paypal site. I placed the order again, and they apparently sent a confirmation e-mail to an old e-mail address that I have not used for 6 years instead of the email address I supplied, then cancelled the order because I did not respond. The 3rd time I tried to place the order, they insisted that the billing address I gave did not match the one on file with my credit card company, even though it most certainly did match. I contacted my credit card company, and they siad that there was no problem on their end, and that they had supplied Zazzle with a phone number to call if they had any questions, but that was apparently too much trouble for Zazzle, so instead they just kept sending me emails threatening to cancel my order if I did not supply sensitive information to them via email. When I tried to phone customer support, the person I talked to said he could not help with billing issues. Even though Zazzle only gave me 48 hours to reply to their nasty emails, they couldn't respond promptly to my emails asking why they needed this information. Finally I got an email giving me a number to call for their fraud department - what fraud? - and said I must respond within 24 hours or the order would be cancelled. When I called, I repeatedly got voicemail, and no one ever reponded to the messages I left. This all seems to be some sort of scam, and the company seems to be very shady. At the very least, they have a horrible customer support department. I will never order from them again, and I would advise anyone thinking of ordering from them to try to find the products elsewhere, This is one dot com company that needs to go under.