On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Zazzle is the world's leading quality custom products platform. Our vision is to redefine commerce, powered by the world's imagination.
Zazzle Reviews Summary
Zazzle is generally well-regarded for its extensive product selection and high-quality offerings, with many customers expressing satisfaction with the customization options and the final results. Quick delivery times and reliable service are frequently highlighted as strengths, contributing to a positive overall experience. However, some customers encountered issues with delivery delays, product quality inconsistencies, and challenges in obtaining customer support for returns or refunds. While many appreciate the ease of use of the website, there are calls for improved quality control and clearer communication regarding order processes. Overall, Zazzle demonstrates a solid reputation but has room for enhancement in customer service responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Order arrived promptly, packed extremely well. Mugs are adorable and perfect-great quality.
Save the date magnets were high quality, better than expected. Shipping was prompt. I will definitely order my invitations from Zazzle.
Interestingly enough, when I was asked if I was satisfied with my experience and clicked "no", I was brought to an invalid link. When I clicked "yes" I was brought here. Hmmm. Well, after a bad 2010 experience in which my 10 not customized christmas cards took over a month just to ship, I thought I would give Zazzle another chance. This time I placed another order of about 10 or so Christmas cards. I received the cards. Yay Zazzle... Ohh, but the envelopes. I was mailed fewer envelopes than the cards I purchased. Come on Zazzle. Booo
Its a shame because I think the cards available are quite clever and cute. They just make it near impossible to mail them out to your kith and kin without a hitch.
Googled an odd ball t-shirt and they had it. The web site was easy to use and we ordered it right then. Showed up a couple of weeks later and it was exactly as described on the website. Very happy with the shirt.
Thought the website was easy to navigate. When customizing, it was hard to tell if the customized words were actually registering ok; but, final product looks GREAT! :)
Just what I was looking for. The t-shirts were of very good quality and the printing was very good.
Good experience, but for the fact that I keep ordering! Hint for others: When you receive your order with a $10.00 off coupon, don't wrap it along with the Xmas present item. You may need it for another order. Duh...
I got my order in a tim ely manner and in excellent condition and will definitely visit this site and make more purchases in the future.
Juneann, SC
Love ordering from Zazzle. Highly recommended. Products are as advertised & arrive quickly.
It is an amazing website that has so much to offer.
Would definetely recommend this site to everyone.
Very satisfied with the final products.
I love the wide selection of products available to us. Especially the bumperstickers. The stickers I received were great!
Very happy with the business cards I ordered. There was a great design choice. Received the cards very promptly.
They have so many cute things and they ship fast...
I've ordered many things from Zazzle I love being able to design my own items and they are always good quality workmanship and materials. The speed of delivery never ceases to amaze me. I will continue to buy from Zazzle whenever I need something unique or personal.
Very fast service and delivery. Easy to use website, product ordered was just as I created it. Would definitely use again.
They are nice, the fonts could have been a little darker.
The prices are good, shipping was pretty quick and I liked the quality of the shirts I got. Ordered a few things in different shipments but one of the items was not received. They handled the situation to a point that exceeded my expectations. I would highly recommend doing business with them.
Ouch! Low Quality! There's a lot of lip service paid to how much quality control they have. But if that's true how did my t-shirt - that had some of the printing messed up - get ok'd by their quality control people? Just seems like if the printing doesn't work on part of the shirt that they would see it. If they are looking...
If you do a custom job be careful about which graphic you use. Their design software can be deceiving. The pic that I used (a contrasty drawing) looked the same as the words on their design website. But on the t-shirt it came out much lighter than the wording. I wouldn't buy from them again...
Never order anything from this website, especially if you need it in a hurry. Their shipping process is very confusing and costly. I paid for "express" shipping on Thursday and I received the item on Monday at 6pm. I do not call that express shipping. I called UPS and they said that zazzle has a deal with them that they only deliver on business days. My product was within 20 minutes of me on Saturday, but because of zazzles policy, UPS couldn't deliver it until Monday, even though I paid extra for delivery. I received no satisfaction from zazzle. They could have cared less. Please be careful when ordering from them. Buyer beware!
I've ordered from Zazzle & been very happy with the quality & uniqueness of the product. They have products there you can't find anywhere else. I like that!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members