Margaret M.

I have never placed a negative review for any internet company before even though I have been shopping online for years. I have never found such a difficult company to deal with. I tried to pay through Paypal, but they never directed me to the Paypal site so I could choose where I wanted the funds to come from, so I had to cancel the order. I have never had a site place an order through Paypal without directing me to the Paypal site. I placed the order again, and they apparently sent a confirmation e-mail to an old e-mail address that I have not used for 6 years instead of the email address I supplied, then cancelled the order because I did not respond. The 3rd time I tried to place the order, they insisted that the billing address I gave did not match the one on file with my credit card company, even though it most certainly did match. I contacted my credit card company, and they siad that there was no problem on their end, and that they had supplied Zazzle with a phone number to call if they had any questions, but that was apparently too much trouble for Zazzle, so instead they just kept sending me emails threatening to cancel my order if I did not supply sensitive information to them via email. When I tried to phone customer support, the person I talked to said he could not help with billing issues. Even though Zazzle only gave me 48 hours to reply to their nasty emails, they couldn't respond promptly to my emails asking why they needed this information. Finally I got an email giving me a number to call for their fraud department - what fraud? - and said I must respond within 24 hours or the order would be cancelled. When I called, I repeatedly got voicemail, and no one ever reponded to the messages I left. This all seems to be some sort of scam, and the company seems to be very shady. At the very least, they have a horrible customer support department. I will never order from them again, and I would advise anyone thinking of ordering from them to try to find the products elsewhere, This is one dot com company that needs to go under.