business logo of Zazzle

Zazzle

Overview

Zazzle has a rating of 4.5 stars from 11,429 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zazzle most frequently mention great quality, fast delivery and business cards. Zazzle ranks 1st among Stationery sites.

This company responds to reviews on average within 4 days
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How would you rate Zazzle?
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Illinois
1 review
0 helpful votes
Follow chyna c.
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I received my order and absolutely loved everything but the font appeared to small on my business cards, so I contacted Customer Service explained to them my dilemma and they were quick to offer me a suggestion on how i can change my design to fix the issue and gave me an account credit to reorder my cards and did not make me ship my previous batch back to them! I love their products, design options and will definitely continue my business with them

Date of experience: April 19, 2017
New York
1 review
2 helpful votes
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Terrible customer service
December 28, 2016

I placed an order on 12/7. Estimated delivery 12/16-12/20. Order status still says "making". I have emailed and was told they upgraded my shipping at no cost to me but they have no idea when the order will ship Today is 12/28 order still says "making". Unless they had to grow the cotton for the tshirts this is ridiculous

Date of experience: December 28, 2016
Zazzle S. Zazzle Rep
over a year old

Hello Becky,

I am so sorry to hear that your order is still in production.
I apologize for the delay and overall disappointment.

I will be reaching out regarding your order and email you shorty.
I will be personally monitoring this order until it ships.

Thank you for your patience,
Terri

Canada
1 review
0 helpful votes
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I ordered a few products from them and my address was covered up and I received no help to receive my order on there end. I found 1 of my orders on my own and the rest I haven't found even though I paid for it. The mail company said zazzle didn't even respond to them. So wasted money.

Date of experience: July 18, 2023
Zazzle S. Zazzle Rep
over a year old

Hi Rebecca,
I'm very sorry to hear about the issues with receiving your orders. We have now reached out to you via email to assist further.
I do hope we can provide a suitable resolution for you promptly.
Kind regards,
Craig

Florida
1 review
1 helpful vote
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I spent way too much time getting my customized item completed due to lack of logical, adequate tools available for the task, and had to actually close out of the application twice and restart from scratch before I got what I was trying to accomplish, but then the PayPal check out kicked back to the Zazzle site, unsuccessful, and there was no indication that it did not make the proper connection. I tried it three different times, thinking maybe there was a delay, but it never showed up in my PayPal account, and my Zazzle Shopping Cart still showed my order just sitting there. I was pooped.: (

Date of experience: April 6, 2019
Zazzle S. Zazzle Rep
over a year old

Hi Cynthia,

I am so sorry to hear about the trouble that you had while attempting to place your order. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. Please feel free to reach out to our Order Placement Team at 877-893-8935 (Monday-Friday, 9am - 5pm PST) for further assistance.

Thank you,
Kevin

California
1 review
1 helpful vote
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The process was simple and the finished product was amazingly great. Good stuff! This was the only site out of many with a reason fee for this type of service and I especially over the moving image on the clothing model, that is a great way see how y our image will look on a real body.

Date of experience: June 19, 2018
Missouri
1 review
0 helpful votes
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Hats & T-Shirts
August 6, 2022

I was looking for a special truck design, for a gift, a hat and t-shirt. I had looked everywhere with no luck. I remembered I had ordered from Zazzle before, so check out the hats and t-shirts. I found EXACTLY what I wanted. The design on both items is perfect! I can't wait to give this gift!

Date of experience: August 6, 2022
Canada
2 reviews
2 helpful votes
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Ordered an oversize retirement card and had difficulty personalizing it so ordered the stock item. It took just outside the promised delivery window which was no big deal as I ordered early but... the quality is so poor!
The graphics, paper quality and folding are like the card is from a dollar store... the card is not folded square and white shows crookedly at the bottom of the card... not acceptable!
I am truly disappointed as I had been expecting something with a "Wow" factor.:-(

Date of experience: March 9, 2018
Zazzle S. Zazzle Rep
over a year old

Hi Arlene

I am so sorry to hear about the way your greeting card order turned out. That is definitely not the kind of customer experience we strive for and we would love the opportunity to make this right. I’ll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Kevin

Texas
1 review
0 helpful votes
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Go with them, you won't regret it!
August 2, 2023

From start to finish, it was an easy experience. There was samples available to go by, there are different color options, font, size,...etc. They made them quick and shipped it out fast. I am 1000% satisfied with the product we received and the whole process to obtain it. Would recommend them and would go with them always.

Date of experience: August 2, 2023
Michigan
1 review
5 helpful votes
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After they verified my order, I later received an email saying they cancelled it because of copyright. Hmmmm... So an illustration that I employed an artist to do for me is copyright? Sounds like Zazzle should take a look at a dictionary.

Date of experience: November 24, 2015
Zazzle S. Zazzle Rep
over a year old

We apologize for the inconvenience, and we appreciate your feedback. After looking into your order, it looks as though one of our CS representatives has contacted you via e-mail. If you have any further questions or concerns, please feel free to respond to their e-mail and they will be happy to assist you. Thank you!

Washington
1 review
0 helpful votes
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Order mishap
July 18, 2022

I ordered a matching set off dazzle and received confirmation of shipment. Then I saw a credit to my account without an explanation? It seems the top I ordered wasn't available after the system confirmed the selection for delivery. Please do better

Date of experience: June 18, 2022
Louisiana
1 review
2 helpful votes
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Unreliable company
December 27, 2016

Order a photo binder for Christmas gift on Dec. 15. Paid extra for expedited delivery. Order site says it was to be delivered on Dec. 20th. Still don't have order and Customer service is closed from Dec. 23- Jan 2! Very disappointed.

Date of experience: December 27, 2016
Zazzle S. Zazzle Rep
over a year old

Hello Isabel,

I am so sorry to hear you haven't received your order yet. That is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. I'll be reaching out to you directly via e-mail.

I look forward to assisting you further!

Thank you,
Christine

Maine
1 review
0 helpful votes
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Life Saver!
March 30, 2018

Robert started my chat immediately when I clicked the bubble, and was able to fix my parent's wedding pic to fit the vintage sticker properly rather than just the corner that showed when I downloaded it. AWESOME! Shipping is a bit extreme, but service was excellent.

Date of experience: March 30, 2018
Hawaii
10 reviews
42 helpful votes
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I ordered from their site, unusual customized presents nice items arrived on time and in good shape but were a bit expensive, I later looked at other sites and found better deals. Products arrived and were as described so its a good site

Date of experience: August 31, 2015
Missouri
1 review
0 helpful votes
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Baby Shower Invitations
June 7, 2022

My invitations arrived as shown on my order; however, they were even more beautiful than the online photos showed. They also arrived 5 days earlier than the initial suggested date of delivery. Thank you.

Date of experience: June 7, 2022
Georgia
1 review
0 helpful votes
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Thank you Joe!
May 10, 2018

I called Zazzle with a problem and Joe was amazing! He quickly understood the issue and handled it professionally and efficiently. Customer service representatives like Joe make Zazzle a wonderful place to do business!

Date of experience: May 10, 2018
California
1 review
1 helpful vote
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My order came quickly, was appropriately priced and the quality was great. I've ordered a few different things from Zazzle, including custom stickers, postage stamps, mugs, and t-shirts, and all have been great quality.

Date of experience: January 28, 2013
Georgia
1 review
0 helpful votes
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So quick and the invitations are PERFECT!
June 6, 2023

I ordered our wedding invitations on the evening of May 31 and received them on Saturday, June 3! We are so pleased how the invitations turned out. Exactly how I wanted them to look. Thank you so much for the great work :)

Date of experience: June 6, 2023
Washington
1 review
1 helpful vote
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The quote from my thank you card was this: "Can't thank you enough for the gorgeous necklace. It looks just like something I'd pick out for myself. You make me feel very(underlined) special!"
Yea, I guess I was on the right website, thanks.

Date of experience: February 29, 2012
North Carolina
1 review
0 helpful votes
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I have ordered several products from Zazzle, and they never disappoint! My recent purchase was a white t-shirt with my company logo on it. The colors were bright and clean. The quality of the fabric on the shirt was excellent. Thank you Zazzle!

Date of experience: September 10, 2016
North Carolina
1 review
0 helpful votes
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Stay away - bad service
October 26, 2017

I ordered a shirt 20 days ago with express shipping. When it was not received I tried to call and was told my hold time would be 45 mins - yes 45 mins! When I did reach someone, I was told they would refund the express shipping and the item was shipping out. 7 days later, no shirt. Again tried to call and hold time was 25 mins. When I checked the status on their site, it has said the same thing since ordering - no updates.

Date of experience: October 26, 2017
Zazzle S. Zazzle Rep
over a year old

Hello Michele,

I am so sorry to hear the delay regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.

I will be reaching out to you directly via email to further assist you.

Thank you,
Tram