Zazzle

We ordered a sweatshirt on 4/21 and the estimated time for delivery was between 5/1 to 5/4. I tried to call last week on Friday and was told we would be receiving an email with information on where our product was. Of course we never received an email. It is now Tuesday and we still have not received an email or our product. I tried to call and was on hold for 15 minutes before being connected with a rep, who then put me on hold after getting my information, and then the call was disconnected. This is ridiculous! We will never be ordering from this company again.

I have had two orders now with Zazzle; one for wedding invitations, and one for mugs. Customization was easy, customer service was extremely patient with all my questions, and the products are truly truly top notch. Many compliments were received on the invitations and the mugs are gifts I haven't delivered yet. I'm sure they will be loved! When I searched their site for mugs there were thousands of options and each was customizable. I love scrolling through there pages. It's easy and I still can't believe the vast assortment of products. Lately I'm looking at customizable Easter gifts!

I Designed a Shirt for My Martial Arts Students and Instructors. The site made it easy for me to do this, and the end product turned out perfect! The shirt is very high quality. And the printing looks like it will last a long time. I'm a Retire 50-year Martial arts Instructor with only a few students I still teach, so being able to make individual shirts for the different ranks at a fair price is important, I will be buying all my shirts from Zazzle in the future!

I started a store for my cycling club on Dazzle and placed an order for some headsweat hats. I paid for expedited shipping and the order ended up taking a month to deliver. Dazzle did refund my shipping fees, but the hats are of various print quality and none are acceptable, very faded and poor print quality. They said my order was delayed because the hats were not clearing quality control, which makes me wonder how the hats I received passed their inspection!?! Additionally, the hats run very large and neither fit my wife or myself. I am considering closing my store and shopping around for another printer.

Very easy experience, however the font on my napkins is wrong. The first name came out in all capital letters and then the second name came out correctly. First letter capitalized, the rest lower case. Unfortunately, l discarded all the packaging before I realized the mistake. Hence, I feel stuck with the napkins. I am pretty upset about it.

Joe was extremely helpful in assisting me with my order. Joe helped with the design and wording of the invitations I was customizing for my daughter's 21st birthday, which is a big deal! He was patient and kind. He repeated my requests back to me for confirmation, asked if he could help in any other way, and provided me with a discount code. His excellent customer service made this experience stress free and fun! I was quite pleased with the final product and will return as a satisfied customer!

We ordered our wedding invitation on this site. The processing time was super quick which was great but I will say the card on the computer had way more contrast then what we actually received. The cards we received were super grainy and didn't show our faces that well. Which is ok. Just not what we had hoped for.

I happened across zazzle when I was looking for inspiration on Pinterest for my daughter's birthday invitations. I thought the watermelon design was super cute and that I could personalize it to my liking. The shipping was quick and I liked that they were having a percentage off at the time of purchase. I would definitely use zazzle again.

I ordered t shirts on Dec 16th and website said they would ship on Dec 28 or 29... that was okay as I needed them for NYE... Today I called the company on hold for 25 minutes... finally got someone and they still could not tell me when my order would be shipped... said they have production issues and lots of orders had some in. She did send me an email and promised overnight shipping... I would just like to know WHEN they will be shipped... said they would know in a couple of hours. Wish I would have checked the reviews before I placed my order. Lesson learned!

It was easy to pick a style and fill in my info. I'm not creative do the ideas and options were great.

I had two daughters graduating from college so ordered two different sets of stickers, one for each girl to use at the grad party. While I liked the pictures and the product overall, I chose to put each daughter's name, school and degree on each sticker. The writing was so small as to be completely illegible. I wish that I had known that before ordering and the small font was not available if it was going to be illegible. When previewing the picture, the writing was clear and legible, but the preview was much larger than the actual sticker

I only purchase Zazzle's postage stamps. Love the originality of them and can personalize them for any season or special event. The post office loves them to and always asks where I get my stamps. They are always a hit! The price is great and you will love them! So many to choose from it is hard to make a decision.

Our save the dates came out perfectly! The picture was a little dark; but that wasn't their fault... I should have checked the lighting on the photo! They were exactly what I ordered and were delivered SUPER fast! Easy, reasonable, and super fun to look through selection!

Ordered my shirt, had confirmation shipping emails, received in tshirt in about 5 days! Great experience!

I'm actually a seller on Zazzle. I'm sorry to say Zazzle really doesn't consider the sellers their customers. I find we are the lowest priority. The reason most products come out as well as they do is because we design them well. Unfortunately we are often not paid reliably.We have items removed for copyright infringement even if there is no infringement. We have to hunt down and research problems that are usually mistakes made by Zazzle or their software. We are generally talked down to, ignored and made to feel unimportant because we aren't the "real customers" We promote our products, properly tag and name them, display them to sell... we make Zazzle profitable but to Zazzle we are just sellers.
Zazzle has major communication and customer relation deficiencies. They don't know how to run the business end though they have a decent machine for designing products. For now that is what's saving them.