Zaxby's

Do not save your card on their app or online. Someone ordered from my account from another state and Zaxby's only response was to report it to my bank.

I needed online order. My online did not go through. When I went to the store talk to the manager he did not help me. Cashier gave me the number to call
I called. She gave me another number to call I called. And she. Said she will email me how to fix the problem
After that I did not heard from her no email
Again I texted to the previous manager but she did not answer. It is worse service

What the hell is wrong with you people? 20.00 for 5 damn wings. 5 wings cut in half for 20 damn dollars is ridiculous

On a fine Tuesday afternoon I said oh I want zaxbys I went got a 10 piece chicken finger and a funnel cake
I get my cake it's all type of messed up and I mean that too. I was so mad

Stopped by shortly after 5 for a #1 - only car around- yet asked to pull forward but since there weren't any other cars, nicely said I'd prefer to stay at the window but I'd move if any other car were to come. We started with one female, then came another, then a male who is I'd assume a sorry excuse of a "manager" opened the window threw the bag & slammed the window back. $#*!es.

I asked what they were knowing for. They said chicken tenders so I orderer a 10 piece chicken tender and a 10 piece boneless wing to go. The tenders are cold, soggy from sauce, mostly balls from being frozen, and tasteless. And the wings, also typically frozen at fast food joints, but these wings, nothing fresh or hot. They are gross. I was just at Costco and could have done much better buying a frozen dish and heating it up myself. I have never ordered these and will never go back here again. It's just frozen, tasteless, expensive food. 20 small tenders and wings, no sides was $27.

The standard amount of chicken was not on my Zalad! Very dissatisfied! Irmo SC store; Lake Murray Blvd

I am so disappointed tonight with zaxbys first of all they gave me cold food which I spend $30.00 for then they replaced it while my child was eating it there was a whole dime found in my baby food and when I took it back those young boys they had working there thought it was funny to laugh about it. That is not a laughing matter my baby could have got choke on that dime never will I ever eat at zaxbys again.

So I go to this Zaxbys by exchange in west Augusta the kickin chicken was cold fries warm and some of the fries was cold in the middle like how does that happen yawl need to do better yawl rushing and messing up people food that is not cool yawl so expensive and on top of it yawl want to mess up with the food like really how the chicken warm if it's cooked to order I will never go back

The employees can usually never get the order right, but I tend to get over it quickly.
The amazing food makes up for the poor performance of the employees. The zax sauce is what makes zaxby's my favorite restaurant. That sauce makes the already good food two times better, and I would recommend this food to anyone. I genuinely close my eyes from satisfaction when eating that delicious food covered with zax sauce. 9/10 restaurant. Love it, would eat again.

Online order. Wings & Things traditional with honey mustard and ranch dressing. Didn't receive ranch dressing or toast. Drink machines that offer about 25 different types of soda had none available except coke. I ordered large and received regular size fries. It seems like someone would verify order before bagging it up.

Purchased the new Chicken Philly on two separate occasions. First time lacked ingredients hardly no onions peppers sauce or cheese. Second had ONE green pepper no red peppers onions sauce or cheese. Before leaving the store or drive thru I suggest looking at your sandwich before leaving. Definitely didn't look anything like their pictures, what a let down.

SO DISGUSTING NEVER COMING BACK. It's so bad it makes my stomach hurt. The fries taste like straight up air.

The ruddiest employees I have EVER experienced! I got the wrong drink, wrong order, I explained this to the employee and she had me wait for 5 to 10 minutes just to tell me that the manager said that they could not make it right! I asked for refund waited another 10 minutes while three employees worked on refund, lines of cars behind me and while reviewing refund receipt, manager opens window to see if there is another issue with NO apology for any of the wait, wrong order or rude employees! I explained how RUDE THE EMPLOYEES WERE AND THE MANAGER SHUT THE WINDOW IN MY FACE. I will NEVER be back!

Worst ZAXBY'S I have ever been to and I hope I don't get salmonella poisoning from eating half done chicken

O ordered the Loaded Fries from the South Sterling St. In Morganton, NC. Highly disappointed! As you can see below, the fries did not have the chicken, the bacon, or the ranch dressing on them. The fries had very little cheese on them. I paid $5.99 for an order of fries that should have cost no more than $3.00. Times are hard right now. When you receive an order like this, it is not hard to make the decision to not order again from this location.

I went to Zaxby's across from McIntosh High School in Peachtree City, GA. When I opened the container, it looked like someone bit into one of my boneless wings and threw it back in the container.
The other boneless wings looked dried up. I had a long day at work and just stopped by to pick up something quick to eat. After opening my box I couldn't eat that. Who does that? Whoever put the food in the package knew it didn't look right. Whether they bit into it or the food was ripped that is not the presentation that anyone would like. I'm so tired from working all day that I don't feel like driving all the way back to the restaurant to complain. This is unacceptable and every year Zaxby's is getting worse. In College Park, GA they have a young lady standing outside taking orders with extremely long eyelashes that could possibly fall off of her eyes and into food or drinks. She could barely read the screen because of how long the eyelashes were. That is not sanitary. What is wrong with Management? Do something because your restaurant ratings continue to go down because you are not putting pride into training your employees and following safety and sanitary protocols.

This is my second review in the last month. This company has the worst service out of all fast food places. I cannot depend on them to get my food right so I'm going to stay away. I hope one day they can equal 10% of what Chick-fil-A is. I understand that Chick-fil-A has the best chicken, and an awesome service but every now and then we like a change. Our new change will not be Zaxby's.

Went to Zaxbys at 9556 Cliffdale rd, Fayetteville NC. Went thru the drive up. Wanted chicken & fries & sweet tea. Had to wait 10 minutes. Listened to a large & rude female employee about all her personal problems, loudly.

It tastes so bad I don't like the sauce. The sauce from the restaurant Canes is so delicious that it has set the bar high for me. However, the sauce I had recently tasted so bad that it was disappointing. I couldn't enjoy my meal because of it. The sauce was too thick, too sour, and too spicy. It completely ruined the taste of my dish. I was really looking forward to trying out this new restaurant, but this experience has left me with a bad taste in my mouth. I hope they can improve their recipe and live up to the expectations of their customers.

The zaxbys on north monore move really slow i was out here for at least 45mins wating on our food this is very upsetting and aggravating. It makes no sense for them to have such poor customer service and they also pulled everyone to the front of the building

I went to Zaxby's because I've been going to a competitor quite a bit more than anticipated. I ordered online and they could not find my order when I got there and barely acknowledged this or really even greeted me decently. One of the reasons I went to Zaxby's is bc it's usually good food, though it was just okay this time. I would secret shop Culver's or hire somebody from there because their business model, service, friendliness, online ordering ease, food and everything is by far superior and going to make sure I honestly don't come back to Zaxby's. Culver's has increased my eating out, whereas zaxbys? Only If someone else is paying and obtaining order

I had it once when we were driving through Florida 45 minutes later I was very sick and was sick for about 4 days. Never again will I eat here.