My daughter bought a dress online, it came with a stain on it. The same day she received it she requested a refund. We sent back the dress and they refused to give us a refund, claiming that the dress was worn. But the dress was not worn and we requested a refund the same day we got it. Bad and awful customer service. I hope they go bankrupt. I don't advise anyone to buy from zara

Love their cloth, quality is some what good but compare to price it's not the best.
But I love their design and their service!
Shipping took 7 days I think it's because I order during the weekend but yea.
Other than that I love ZARA!

I bought two jackets, tried them on, put them on my couch while I tried on other things. Ordered a larger size and then returned the two original jackets. Their warehouse decided that I was being deceitful and had actually worn the jackets and then returned them because they saw dog hair. I have 5 dogs, nothing comes in or out of my house without getting dog hair on it. They said it was covered and the clothes smelled worn, whatever that means. They sent the jackets back to me, and of course they weren't covered in dog hair - one had a little dog hair on it. Regardless, I called and asked why would I have ordered two replacements if I was going to wear them and return them. They just kept repeating their warehouse comments and return policy. I don't like being unjustly accused, especially from a business I spend thousands of dollars with! NEVER shopping with them again and they could care less!

I ordered 6 items, received only 5 in the mail. The box had not been tampered with. Called Zara immediately and registered a complaint. Several follow-up phone calls later, they said that they checked with the merchandizing center and do not find an error at their end. Are the items added in to a box and packaged by an error-free machine? Is it not possible that someone at their end mistakenly scanned an item to add but did not include it in the box before sending it out? They are not refunding my money. Why should I have to pay for this? I found their customer service reps to be generally polite and patient but at the end of the day I am having to pay for an error that I did not make - and that is unfair. If the error is not at your end or at your loyal customer's end, at least offer cover half the costs! They have lost a loyal customer in me.

I have been going to Zara for so many years and in lots of cities. I was a Zara lover until I came to Lugo. My experience at Zara in Lugo is awful. When I enter the shop, employees start running around and in front of me while someone screams a code like ANA ANA ANA. That's so stupid. One day a security ran in my direction and always bumped me. That's a shame. Please, if you are a person of color, avoid Zara (Lugo) or you will have a heart attack. I won't go to any Zara again.

Zara have become a disgusting JOKE and I will NEVER buy anything from them EVER again
I returned a dress one dress to be emailed that some of my items were returned not in a perfect state
Absolute lies. And they refer to more than one item
There is no REAL way of contacting ZARA as they have become totally uncontactable apart from their ridiculous watts app complete waste of time service or social media.
They will not show me how this ONE dress was returned only to say it wasn't perfect
I know it was as all my returns have been. I contacted them vire their ridiculous watts app to be told the same lies. I've asked them show me? And why are you referring to items?
All lies
They are an absolute disgrace
I was a very good loyal customer but I will NEVER SET FOOT nor will I EVER purchase anything ever again

Almost all my clothes are from Zara. I'm a regular online customer-literally buy something monthly.
Recently I ordered a white short jumpsuit and other stuff and saw that the jumpsuit has black pen marks on the pockets. Like it was used as their pattern in the factory. I returned it and got and email that they will send me back the merchandise as it was not in the original condition. What kind of service was that? Tags and everything was there. I'm in Calgary (cold) I hope they even considered that the jumpsuit (SHort) can't even be worn here. I bought it for my travel!
I complained until now, NO ACTION from ZARA! They have MY MONEY and the PRODUCT. ZARA doesn't CARE!

Be careful. Zara stole from me when I returned some items when they did not refund me the whole items I returned.
I returned two tops in one box but got refunded for only one top. I called Zara customer service for more than 7 times to solve this issue. I made it clear that I returned the two tops but did not get the full refund. They claimed they received only one top, I was 100% sure I returned the two tops. The never called back or issue the refund. They stole my money!

I am suffering with zara employees and the way they talk is really humiliating. I have done a return since 9 aug 2017 and till today they are investigating this return. They said that their warehouse cannot locate the package. I have given them the tracking number and the weight of the box even the name of the employee who received the package, but they said they cannot do the refund. I do not know whom i should contact to help me. Can you imagine! They received it, they signed the return slip but they wont refund my money. Please advise me what to do.