They do not refund your returns. The boxes they use to ship are so cheap that a lot of items arrived hanging out of the box. Some items fell out during shipment and they will not refund. Worst of all they don't care!
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Empty.
Zara's delivery service is a complete mess. My order arrived late, and the items were poorly...
Reps that are nasty. A truly horrible experience overall. Purchased a couple things. They refused...