Markville Mall Zara locations has by far, the WORSE customer service ever. No one knows how to smile, to say "hello," "please," or "thanks" which are basic mannerisms that children are taught. Significant lack of customer service. Went in because another Zara location left security tag on a purse which I purchased the day prior. Went in with receipt. Was discriminated against and treated like a criminal. Store manager named Boram talked to me in a threatening manner. Never shopping here again and don't recommend anyone to shop here unless you enjoy being humiliated and being treated like a piece of trash.

Anna from customer service on chat went ahead and canceled my order without clearly stating that was what she was doing. I asked about how to cancel, not saying, "Go ahead and cancel." her tone was characteristic of a special word, didnt care, could not reinstate order. Bought items at sale price, told me to replace the order and essentially pay more. I was an avid Zara fan, never again. Called to complain about "Anna" been on hold for 15 minutes now listening to Beethoven.

Zara's online shop launched in the US not too long ago. I used to love Zara but not living near one I decided to try their online shop. I did not order any clothing due to an aversion in needing to return items, but at time of review they offer free shipping in the US (with no minimum). I believe they offer free returns within 14 days as well but I did not deal with them in terms of returning items so I can't comment on how easy/hard it was. The item was shipped to me via Fed-Ex and it arrived very quickly. It was packaged very nicely and I was pleased!

Yesterday my Daughter and I had a wonderful shopping exierience at Zara in the Houston Galleria! A beautiful Associate called Nora went above and beyond helping us with sizes and making wise decisions about our selections! I've lived in Houston 20 years and happy to report this was the first time I encountered someone like Nora who loves Fashion and is incredibly knowledgable! It was a joy! I hope Nora is there when we return! She is a role model for Her co workers and I believe she creates a very happy atmosphere! Fashion should be fun! If your bored working in a store find a new career! Thank you Nora! We love you! And will shop in Zara again!

My parcel was delivered to me on the 12/3/22,11:23 AM by their claim on their website and Ecom delivery company.The cost of lost goods around $800. Need to be reported to the Better Business Bureau.
I live in condo and concierge confirmed there was not parcel. I had no confirmation email to say it had been left anywhere. No photo evidenced.No proof like it's done in Purolator. I have contacted customer service every day since December 5 th and they said it's still under review!

Oxford street I went to return some crapy shoes after I wore them once, the manager of the store a rude lady( didn't give me her name) told me that she can't refund the item because is not faulty( wtf) I am going to damage them and I will go back. I hope Zara take note of this as a company - your staff are the worst staff any retail business has, miserable, unhelpful and unprofessional. Please invest in proper training for your staff they are terrible!

Last night I walked passd the zara store in south africa waterfront I the jeans on display caught my eye drew me in to buy what I have seen I get told by management that I am unable to buy this its. Only used for advertisement for marketing purposes so I said to her that ' I am here what I have seen got my attention and now I want it why can't I. Have it that's bad marketing. Truth is I think she was just dam lazy to see to my needs or keeping it for. Herself considering its the last I'm so upset n disappointed to have such unintelligent people working and running the store and. Not just any. Store a. International one too. #never again

Very bad Service very rude never again Zara

Saw there new advert with women carrying a body bag are the f#*@*@k serious people and children are dieing in Palestine and they turning into fashion statement bunch of dirty pigs! Boycotting zara aswel from today! Free Palestine

Bought few pieces online. Typically I do buy quite alot from different sites with no issues.
The return process was absurd. Had to call customer services during business hours - waited ling time on the line to receive a return label via email.
A nice dress which was the most expensive item did not fit me well, to my disappointment.
Too much fabric and nonflattering. It needed to be returned.The return was made immediately after receiving the label in its original, intact conditions in the same box and paper wrapping.
To my disbelief the item was sent back yo my house weeks later with a scribble barely readable and in spanish. It was absolutely not acceptable and untruthful. After trying to decipher the readings it stated the dress had an odor. Unreal and subjective.
Called back customer service and they refuse to accept the return. Will post the label.Will not EVER buy from Zara USA again. Will dispute with my credit card.

The worst customer service ever, I went to the store in Brickell City Centre complain about a pants that I bought less than one month. After I washed, it shrunk like a kids pants. The guy at the store told me he was the manager, he could NOT help me, and I asked his name, he refused identify his self. That's CRAZY! Worst than buy a trash product, is when the manager refuse give his name! The store should not have someone represent the business like that.

Order Multiple packages all for pick up at the same location at Tysons Mall Viginia, waited and conformed through my email that it had arrived, drove over an hour, stood in line for over 30 minutes to find out that only two items are on site. Contact the store Manager whose responce was call customer service and find it yourself.
When I disagree she took my order number and gave me a call back after two hours saying that ZARA made a mistake and they were never shipped out. I should be getting a confirmation email shortely with an explanation. No email came through So, I called customer service third day. I was informed that the remaining items been shipped to wrong store which is three hours drive for me. Someone will be contacting me in next day or two to go through my options.
If this is what I have to go through moving forward I am taking my business somewhere else.

I purchased thigh high boots for my wife for her birthday. She ended up getting into a car accident and unfortunately broke both of her legs. We waited until the cast came off before she tried them on. When she tried them on, the were a size too small. I called Zara and explained the situation. I told them that I didn't want my money back, I just wanted to exchange them for a larger size because she did love the boots. They told me that there was nothing they can do for me and there was no way they will allow for an exchange, even if we provided them with medical reports. I spoke to Ashley Ext: ******* who told us she's the supervisor and she basically said that even if it was a medical case, she still wouldn't try to exchange. She was absolutely NO HELP and did not care about our situation at all. I will definitely never shop there again.

Zara has the worst customer service ever. I called 3 times to discuss the same concern with my online order. Everyone I spoke with sounded like they just woke up. They told me there was nothing they could do to assist me with my online order, they suggest I call the store directly. That went well the store told me they do take orders over the phone, I needed to come to the store for all items. Worst Customer Service Ever!