Noman K.

Order Multiple packages all for pick up at the same location at Tysons Mall Viginia, waited and conformed through my email that it had arrived, drove over an hour, stood in line for over 30 minutes to find out that only two items are on site. Contact the store Manager whose responce was call customer service and find it yourself.
When I disagree she took my order number and gave me a call back after two hours saying that ZARA made a mistake and they were never shipped out. I should be getting a confirmation email shortely with an explanation. No email came through So, I called customer service third day. I was informed that the remaining items been shipped to wrong store which is three hours drive for me. Someone will be contacting me in next day or two to go through my options.
If this is what I have to go through moving forward I am taking my business somewhere else.