Write your review to help others learnI ordered a few shirts on zara.com Canadian website and was very happy with not only shirts but also the packaging and how nicely everything was organized. The return label was there printed on the sticker, the invoice looked very nice. Everything was presented perfectly. Great online shopping experience.
About this online business

The salesperson forgot to give me a receipt and I only noticed as I was in a cab. I went in the next day, with my credit card statement and clothing items (still with their tags on), and they said there was nothing they could do. They wouldn't even exchange the items for other things. I wrote to their customer service email. It took 5 days for a response, which was then just an automated response that said there was nothing they could do if I didn't have the receipt. There was no way they could look up my order in their system. For a company not to have a service to look up an order seems incredibly outdated to me. I also don't really believe that this is the case. As a frequent shopper at Zara, I am disappointed by the lack of customer service and care.

I absolutely LOVE zara clothes! They have such amazing, trendy, chic designs. The quality of clothes is also amazing for its price. I prefer shopping in store as compared to online as sometimes it's hard to see what the clothes look like online with the way the models are standing.

If I can give them a zero, I would. The material is so bad for the price you pay. The return policy is complete BS, they don't take returns if you don't have a receipt however all the tags are attached. After their disgusting campaign I threw out all their clothings. Displaying the bodies of the Gazans is appalling and disgusting behaviour, your company has no class, shame on you.

I bought online a sweatshirt for my 11 y daughter,however she did not like it and i returned it.Zara refused to accept the return saying that the shirt was washed?!?! I returned it the next morning with the tags on,my daughter did not even want to try it cause she did not like it.How did i wash it if the tags were still there?!?Now it's my word against the people in the warehouse.

I ordered an item online during Black Friday and had it delivered to the store. When I finally received the item it was an entirely different order from what I payed for. The very next day I gave it back to the store I picked it up from per instructions from customer care. Apparently they didn't believe that I sent it back because a case had to be opened to prove that I returned the wrong items before I could receive the item I payed for. After a month of calling someone made the decision to refund me my money which I did not ask for. I called and told them I did not ask for a refund but all they could do was apologize. I was never compensated for my inconvenience. I will never shop online at Zara again. I'm sure my bad experience will go unnoticed by Zara since they are too big of a company to care about their customers anymore.

I would give 0 if it let me.
I bought a dress online... arrive 3 days later... on the same day i requested a label since i didn't fit on it and i sent it back.
After a month i got an email saying that the dress show signs of worn...
How i possible i worn that in less than 3 hours, same day arrived, same day printed return label, next early morning sent thruoght my carrier...
I contacted customer service...
After 30 min over the phone, i was told that they will be check again my case...
Couple days after. Got email...
Saying our decision remain the same. Not reply this email.
Unbelievable i wasted my money.
Done with Zara.

I wasted my money

I really love the cloth of Zara brand and prices are really nice when it is sales, nonetheless, the quality sometimes is not the best one. In Warsaw I had no problems with shipping, it was delivered really fast and trousers and sneakers were new.

I'm a frequent online and in-store shopper at Zara. I recently ordered two tops that FedEx "misdelivered" and lost. After filing my claim with FedEx, they told me to contact Zara, and have them reimburse me at FedEx's expense. I had to file my claim three times through Zara, and they kept denying that my package was lost, even though FedEx provided them with proof that it was. I was already charged for the clothing, so I called customer service. Each time I called, I was accused of being a liar! The representatives yelled at me and were very aggressive and accusing. I will never, ever order from Zara again.

Ordered a gift in mid march on line. It didn't work out but i couldn't pick item up from recipient and return until August due to the pandemic. She could not return herself within 30 days because of her age, and covid. They refused to accept return even though their stores were closed. No refund, no exchange, no store credit. ZERO! Done with Zara, there are too many other stores with great customer service that would be happy to have business, especially now.

Terrible customer service, bought items 28th December. Apparently their supplier Hermes attempted to deliver 3 time, but only provided 1 blank delivery card with zero contact details or next steps. I then contacted customer services numerous time over a 2 week period before being given told I need another tracking number (19th January 2015). I am still awaiting for the tracking number 11 days after the last failed attempt to delivery.

Your customer service has no answer except to say "I will put a not on our system"... WOW! Appalling service"! Zara is definitely not joining up the dot between your customer, suppliers and customer service.

Horrible customer service! I have been there customer since 12 years and this was the first time I went to return something without a receipt and they informed me that I couldn't do that because the policy of returns changed in April which was like 3 months ago... and I told them I was not aware of it and if they could honor me this time. Because I had 3 similar sweaters for my daughter which did not match the dress I had for her. Instead of helping me out the manager was rude and so inconsiderate because he was a young boy. And when I was walking away the manger and the employee said something about me and laughed I had not even walked away yet. And then when i complained to head office they didn't even do anything. I'm shocked at Zara's and their customer service. Just plainly horrible. I will make sure I forward this around!

This company is full of s*** and everyone knows it but we still keep buying. I feel angry with myself for patronizing this company again after I promised myself I wouldn't after the last time. Never again. Poor quality clothing but even worse customer service especially in store in Chicago. These stores are the absolute worst. And Zara's b.s. About returns needing the specific shipping receipt is like, wtf. They make you feel like it's something special that they process the return with the original receipt. Like? Seriously. Systemic issues, completely wack business practices. And when I told the attendant I wouldn't be shopping there anymore because of the endless issues, he was like, oh, that's what everyone says. Okay, then everyone must have a problem with the issues at the store. But of course nothing will ever change because capitalism mixed with American poor service.