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Ordered a gift in mid march on line. It didn't work out but i couldn't pick item up from recipient and return until August due to the pandemic. She could not return herself within 30 days because of her age, and covid. They refused to accept return even though their stores were closed. No refund, no exchange, no store credit. ZERO! Done with Zara, there are too many other stores with great customer service that would be happy to have business, especially now.
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