What company doesn't offer a partial refund when a damaged product is sent and they are out of stock on the item, so you can't get an exchange?
I purchased a pair of sneakers and they came in stained and dirty. I reached out to get an exchange and they said the shoes were out of stock but I could return them for a full refund. I asked to keep the shoes and get a partial discount for them being damaged and me having to clean them. Not possible. Seriously? This is the only store in the history of ever that won't even offer a tiny partial refund or a gift card or discount on a future order. You're really willing to die on a hill over a partial refund or a discount on an item that is $40? You're going to get beat out by your competitors with your terrible refund and exchange policies. It seems that the customer at Zara is ALWAYS in the wrong.

I ordered from Zara online because they have really nice clothes. When it came time to ship my order they used Lasership, which are known for not delivering packages or stealing them. I called Zara and told them that I had not received my items although the tracking number said i did. They told me that they would open a claim and to call back between 24-48 hours. Fast forward to 48 hours and nothing was done. They actually asked me to give them another 48 hours. Fast forward another 48 hours and nothing was done. I then called my bank and reported then for fraud. Optimistic, I called Zara 48 hours later and once again they told me to give them more time. I told them that I would not be calling again. I had reported them to my bank and that my bank would calling them instead. Afterwards they seemed very eager to get off the phone. I don't know what happened to my package but if anyone is missing a package from Zara and they refuse to give you your money back don't wait go to your bank!

TWO times now I have sent back items in the SAME box and they only credit part of items that were returned. When I called them on it they said they investigated and that all items were credited. I told them exactly what was in there and not credited (a pair of shoes for my son) and I personally put them in there tags attached and sealed the box and took it to ups... then said nope sorry they aren't in there. I asked how they investigate these things they said via inventory and weighing the box, well either the people processing returns steal the items or the company isn't even investigating this... one time same on you zara... two times shame on me, Zara lost a very loyal customer with a family of four that shops there. Hope it was worth a $30 pair of shoes you refused to credit!

I am not sure what happened to ZARA! They had beautiful designs for all their clothes. Now, whoever is designing them sucks and need to be replaced! I only see people inline in store for returns! Does Zara have a way of measuring how they are doing? I talked to few people in Zara store and they all expressed same concern. Please give us the Zara of 2019 back.

This is a fast fashion brand. That is clear in every aspect of the company from the quality of their products to the way they treat their customers. I have never interacted with a company who cared so little amount customers and the thing is as a customer you feel helpless in a sea of Inditex (parent company). I recommend investing in smaller companies that prioritize quality and actually care about their customers. Zara has changed over the years. I am beyond disappointed.

Worst customer service & experience. Not the first time I have problems w/ them. I received an item w/ strong perfume smell & returned it in its condition & was denied return because they said it had perfume smell when they sent it to me that way. They claim I should have called about the smell before returning. It's insane. I also returned an item I bought online at a store, asked for printed return receipt & was told I will get an email confirmation. Never got the email nor got the money back. Called customer service and they said I should go back to the store to deal with it. Of course without any record/receipt the store says they can't help me and it's my fault for not getting a printed receipt even when I asked the cashier for one. They don't train their staff and have no consistent customer service on returns. Shameful that a company this large needs to embezzle money from customers.

Lost almost $200
I bought 4 pants from Zara online, didn't receive the products. When I called to complain they insisted I received them. I told them that I have a Ring camera and two security cameras at the gate. The date they claim I received them had NO delivery, I offered to send them a copy of the file, to my surprise they didn't need to look at it. NO product replacement! NO credit refund! Just lost $200 outrageous! Don't order online they will not help you, no refund no product! Zara just robbed me!

Reps that are nasty. A truly horrible experience overall. Purchased a couple things. They refused to issue a refund after delivering to the wrong address. Horrible, rude attitude over the phone. Refused to return my calls for days.

Zara misplaced a package with items worth $230 and refuses to refund me or send me my items. I even went as far as getting the delivery service to submit proof that they delivered all the packages to me (they refused and stated that they were informed to return items to Zara). Two investigations by Zara and they still refuse to credit or send me my items. I've been purchasing items from Zara since 2011, and will never shop at their store again.

I bought an item in the store and it didn't fit me well. I tried to exchange for something else because i lost my receipt, and the staff at the store, even the manager were rude and disrespectful, they didn't accept the exchange neither giving the money back, I tried to get a receipt trough customer service and even after I provided all the information they were unable to locate my purchase. I'm very disappointed with the store policy and staff and management manners. Not counting with an overcharge for an item that I didn't bought. They lost me as a customer and I'm spreading the word of how terrible the store management is.

Don't buy clothes from Zara as gifts unless you're 100% certain they'll be right! Zara will not exchange anything unless you have the receipt. My daughter bought me a shirt which was a little too small. I tried to exchange for a larger size but the staff were totally unhelpful and, in effect, said "Go away". The shirt was perfect, unworn and still had all labels in place. My daughter no longer had the receipt so I had to throw away a perfectly good shirt.
APPALLING!