Zara misplaced a package with items worth $230 and refuses to refund me or send me my items. I even went as far as getting the delivery service to submit proof that they delivered all the packages to me (they refused and stated that they were informed to return items to Zara). Two investigations by Zara and they still refuse to credit or send me my items. I've been purchasing items from Zara since 2011, and will never shop at their store again.