I bought an item on the 26 March 2022, the item doesn't fit. Its too small. On Tuesday the 29th March I went to the Zara stole at the V&A store in Cape Town.

They wouldn't allow me to exchange the jacket that I. Literally bought two days ago just because I lost the receipt.

1. The items hasn't been worn, the tag is still on it.
2. who still keeps paper recipients these days? E-receipts are a thing! Paper receipts get lost broken or wet.
3. for the amount of money I spend at this store I don't want to b left with an item that doesn't fit.

Unfriendly dressing room attendant at Ala Moana Center location who refused to allow me to enter dressing room with my child because of their one person/room policy. She was only going to try on one romper. I was told to wait outside. Not safe.

Omg Zara need to care about their customers receiving their packages safely and change their current shipping company (Tforce) they never deliver to me and they say it's delivered! They are stealing my packages! I'm sick of it! I don't want refunds! I want my packages! Stop this company before they ruin business for you guys! Go view them on business bereau they have bad reviews! I won't shop with Zara until something is done! I live in a house not an apt!

Zara overall has good quality clothes but what's good Clothes without a good experience. I have been to Zara multiple times and have dealt with rude cashiers. I do not believe this is to the standard that it should be. The experience today was at the Zara in Sandton city cashier till 2. Very disappointed

I am still waiting( from 3months ago) for my refund. I bought shoes during covid but returned at local store. I have been told every lie a company can tell you.
I'm now waiting for a " e-transfer" that I should receive within 15 to 30 days. What a joke. This order was just over $100.00 so it's not going to sink a ship it's just there is NO integrity in this company. I am telling anyone who reads this this company is in financial trouble. Know that when you purchase.

Bought 2 pairs of jeans for my daughters for Christmas. I purchased them Nov. 5th to be sure they did not run out of stock. One loved her pair, but the second does not. I was under the impression I had until Dec. 30th to return them. I was told I actually ordered them too early to qualify for the Christmas extension that gives you to the 30th to return. I would have had to order them between the 15th and the 30th of November. This is the worst customer service I have ever experienced in my entire life. I will never purchase from them again and will be sharing my experience with others. I hope they are grateful that they can afford to lose customers.

I paid 100 $ for a pair of sneaker two months ago, It would be better if I throw my money in the garbage as the quality was awful and it was torn very quickly, even though I had not worn the shoes much.

Was buying a vest and the hood was missing its fur trim and I approached the service desk and enquired. The lady at the next counter was so quick to respond that what's out there is what there is and if I didn't want it, they would just send it back to head office. They didn't even offer to check to see if there was any. Next customer next door she was smiling and chatting away and I felt discriminated against. Could have been handled better!

We ordered clothes for our baby from Zara.com for the first time. One pajama had a hole and we noticed it only after it was washed (of course, you don't give your babies unwashed clothes to wear)

We sent the pajama back but Zara.com customer service said they cannot accept it as it looks worn (of course it does as it was washed!) And the item will be returned to me and I need to send images of the item and then call their customer service and explain them what happened and then they will take a decision if they can take the item back. Can you believe it. So much for customer service and so much trust in their customers. Not once they were apologetic or sorry for the poor quality item that they sent and the trouble we faced.

Amazing. In this day and age, this is not something one would ever expect.

Post covid time, Zara has degraded.
The in-store experience isn't good because of the long lines for billing and trial.
I stopped buying from Zara when, on my last online purchase, I got pants that were semi-transparent, which was not visible in their photoshopped images. Since I had grey color in same pants, without any reluctance I purchased pink pants in it. For which I paid 290 extra delivery charges since it was on discount at that time.
Now for return, I have to pay 100 extra, so much hassle and waste of time.

They told me delivery within 5 working days. By that time I recieved nothing. After that date I told them I wanted the delivery redirected, which they said that they would do (by email). It then arrived at the initial address, still a day later than usual. After this time I called them up and they could do nothing but say that the 'system' had been changed, so I have to pick up the pieces of getting the parcel to my new location because they screwed up. Really poor customer service.

I went to the Zara store in my hometown and bought 9 items, i did not try them on since i know my size and was in a rush. When i got home i realized that one of the shirts has a hole in the seem, so naturally i decided to exchange it for the same item. When i got to the store they have told me that the inside tags were missing and therefore they are not able to exchange the item and that is most likely what has caused the rip, however the item was already sold to me with the hole in it. After going back and forth with the manager and getting denied to exchange the damaged good that was sold to me BY THEM i decided to call the customer service where they did not care at all and said that since the manager assessed the item the decision will stay as is. Long story short Zara
Has the worst customer service that i have ever encounter with and they do not care at all. I will never shop there again, they are a total JOKE.