I returned and purchased items at Zara Metrotown, and it was unbelievable how incredibly rude the cashier was. She was banging things around from hangers to the debit machine, and never uttered a single word except to 'bark' instructions to me about needing my debit card for the return. When I came back to purchase an item, she proceeded to tell me I was the one being rude and the difference between me and her is that she didn't mean to be rude. So, ignorant is an acceptable excuse for treating people, not to mention customers, poorly?

The rating scale should have the option of being negative on the scale. I would have rated Zara's customer service, based on my experience today, -5 if the scale was to 5 for excellent. What an unfortunate experience to have on such a beautiful day. I hope that cashier finds another calling because she should not be representing any company providing 'customer service'.

My order wasn't delivered. I contacted store and the department that facilitates missing packages and they said they couldn't do anything about it. I have proof of it not being delivered. My property is surrounded by security cameras and the footage shows no delivery. This is theft and going against my consumers rights. I will pressing charges.the package held a 280$ value

Your add of a model carrying a wrapped body (resembling the Palestinians holding a dead body in a plastic bag) is totally inhumane, vial, and sheer evil.
I would never order from a company that allows such shameless advertising.
I will make sure my family and friends and all their family and friends NOT buy from you!

Manager at Bayshore Ottawa, Michelle Pine (don't know if it is correct spelling) refused to give me her name so I could file a complaint because she said she was on lunch. Assistant supervisor also would not give me her name. After another irrate customer gave me Michelle's name and when I let her know I had it and she became infuriated demanding to know who had given it to me. She started screaming at me that I had no right to know what her name was and then continued to scream for someone to get security. Unbeleivable! Not only that but she also had a physical confrontation, grabbing at and pushing another irrate customer. There was one cashier with about 30 people in line while 2 supervisors were acting like morons adding nothing but confusion to the situation. I must add that I am a 65 year old woman, not some hot headed teenager.

I want to start by saying I love Zara and my experience won't stop me from making future purchases. I do though have to point out the huge care labels which are clearly made to be uncomfortable if kept on the garments and with the obvious cut off dots with sizzors where they suggest you cut away. Only if you do so and something goes wrong like it shrinks ( like my grey check jumpsuit did) or you find some other fault after wearing, they won't refund or give credit. So now they sent my $69 jumpsuit back to me and I'm left with a garment that's no use to me. In future I will keep the tags on as I wash before wearing and I will make sure I am very sure before cutting those scratchy huge labels off. I feel it's very underhanded and is diliberate.

Angie Van Meter - New Orleans

Refused her name as " manager" but sales person told us " Irena" Numerous throughout store (!) Items with SOME sale price.others not BUT same exact item...She refused purchase of EXACT two shirts.one marked sale price...one not.many taxks.same way! Some have sale price. Some not! Refused a Corporate Manager name including hers. Our purchase of two EXACT shirts. Demanded 27.95 and 49.99! ALL store racks have SAME problem...some full price...some sale...people, including us.leaving store...

I have order some item from zara at 16 of Jan which is showing delivered at 18th and since the day I've been trying to reach zara customer care and since the day they told me wait for 24/48 hours but I've got nothing respond back from them and trying to reach them everyday and asked to return my money cause I have t received my items but this is so ridiculous that they have no manner and taking responsibility at all. All they do is pick the call and say give us 24 hours

I am very disappointed in the customer service I have received today. No one, I repeat no one will answer my question about a purchase I made. All they do is read from a page. They will not transfer me to another person and were in no way a help to me.
I will never use Zara online again. I will tell as many people as I can not to go online as they will not help you.
I am only asking for someone to clarify a question I have and no one will.
Very, very disappointing.

When I requested for a item that the are unable to in find the right size or colour for, Zara staff will check their online system to see if the requested item is available in stock. If the item is available at another branch, they are able to request for it to be delivered to their branch. Alternatively, if the customer prefers to pick it up on their own, the can choose to do so.
If the item is currently out of stock and the new stock is expected soon, the store will contact the customer when the new stock arrives.
At a nominal cost, Zara also provides an alteration service for items that require some adjustment. They are very helpful!

It is disappointing that Zara's customer service policies are so poor. 30 minutes to wait in line to make a purchase or return is unreasonable. And, now that we're transitioning from the pandemic, the dressing rooms are still not open. And, if you buy something online, you cannot return it to a store. Terrible!

WORST CUSTOMER SERVICE ever. Timely, inconvenient and dealing with disrespectful and rude staff. It took me 2 MONTHS to resolve a $200 lost order where the supervisor insinuated I lacked honesty about the loss of the package. No calls were followed by a promise of a 24-72 hour review/investigation. Many times these corps take advantage of people who lack resources to fight back. Shame on Zara. When there are so many choices as consumers --- better off choosing GAP - H&M - Even forever 21... They have excellent customer service and are eager to help when orders go wrong. - It took 11 calls and calling cooperate to resolve today and it still isn't for the complete order (which was in the same package) Pathetic and not worth the hassle even when the clothes are so cute.
Signed, small business owner

I ordered during their Black Friday sale and received the wrong package a week later. I called immediately to report my issue and mailed back the package that same day. I was told as soon as the tracking number was activated on the package I sent back they would send out my original order. After a week or so I called to see the status on my package and nothing had been sent out. They said it would take 24 hours to have the order reviewed and they would then send out my package. A few days later I get a refund email... I didn't want a refund! When I called back, they didn't know what happened and said it would take 48 hours to have this reviewed and then they would get back to me to let me know what they could do (whether they could honour the Black Friday sale price if I were to reorder the items). Well, 96 hours later and I am still waiting... I guess I will have to get something else for my son for Christmas.

I returned an item purchased which arrived defected to Zara, and received a notification that they're sending the item back, as it didn't arrive in the condition sent. It was returned in the same defected condition it arrived here. I sent a note online prior to returning, I called and included a note within the package itself. I have spent thousands of dollars and have been a loyal customer. I am extremely disappointed and upset about this, and the overall conduct by Zara. Over a few dollars, Zara ruined their reputation with me, and have lost me as a customer. I shall never do business or will recommend Zara ever again!

You can't try on the clothes which is annoying but whatever. My daughter came into town and purchased some clothes. Two items did not fit, I went to the local store at Stoneridge Mall, Pleasanton CA to return. My daughter has a credit card on my account. It is on my apple pay but she paid with the physical card. They said they could not return the items since it was not the physical card, I showed them it was the same account number. Nope. Fine, I will take a store credit. We do not do store credit. So BEWARE if you buy clothes here they are yours for life regardless if they fit or not. Customer service SUCKS

So I bought a shirt through Instagram in a XS and the exact same color shirt in a SML. When the first one came, I realized it wasn't a good color for me and returned it. A few days later the other one came, I did the same but it came back and they said I wore it! What?!? I did not. I didn't even try it on cause the color was awful! Look at the material. Apparently there's a mark (that's not visible) and they won't take it back. This is such BS. I've never had this happen. But because of this I will NEVER shop there again and I will tell all my friends that I'll give them $10 to shop anywhere else. This makes me so mad because I never wore it and shipped it back the next day- when would I even have time to wear it? Come on! This company sucks!