Zappos

Everything is professional and prompt. The quality of the products is unquestionable. It's not the first time we buy. Respect to the store and company.

Sorry to be so long in writing this, I got my shoes over the weekend. My feet were so poorly "engineered", I haven't had good shoes on for quite some time, so I wanted to wear them a bit to see if they were really what so many of your readers say. The young lady who took my order seemed to understand my problems with my 84 year old feet. I ordered the Propet Women's Stability Walker and reading all the comments about that shoe, I felt that I needed the EE width. You only had 1 pair of EEEE at the time I was so lucky, because I ordered EE, and when the shoes were tried on, they cramped the small toe and both feet felt too snug. I called, and told the young lady I wanted to send them back, and since there was just one pair if EEEE, I wanted to try them. They worked! Bare feet don't have any support, neither do soft stretchy shoes or slippers, so it took me a couple days wearing them around the house to get used to all that shoe. It's wonderful to be able to get shoes that fit, and service was so speedy. I can't thank you and your people enough; you are all terrific.

This is unbelievable! Zappos.com is terrific. An almost Wal-Mart-like return policy. Their images accurately portrayed the TEVA's I bought. My mother bought these as a gift for me and they shipped them to my address even though it was different than thee credit card. That is something many companies do not do. I did not have a high enough limit on my card, so my father bought me an HP laptop and it didn't show up for 2 weeks, we called and inquired, apparently the credit card did not match the shipping address, they didn't call. Tried again with them. Same thing. Finally on the 3rd try got it. Then went through the same thing with a industrial printer with them, SAME thing. Zappos on the otherhad was flawless. My mother bought me this gift on a Sat. I got them either Monday or Tuesday! Well packaged, flawless and she also got an email confirmation. Absolutely at the top of the internet retail craft. Probably the best or one of the best for footwear. They should be used as a case study for internet retailers.

Cannot get straight answers from customer service personnel, Chatted with DEYONCE, seems like they don't need your business, If you have any questions after purchase help, forget about it.
STAY AWAY

BUYER BEWARE: Zappos may tie-up your credit for an inappropriate length of time. After receiving the package that I had returned, Zappos took 11 business days to process the return. This is only after I called Customer Service 3 separate times. The first representative told me that the package hadn't been processed yet, but that the Returns dept. was allowed up to 3 business days to process a return. After 72 hours, I called again. The 2nd representative told me that the return had been processed the day that the package had been received and that I could expect a refund to appear between 2-10 business days from the date of receipt. After 11 business days had passed since Zappos had received my package, I had still not received a refund. I called Zappos a 3rd time and was informed that a refund had never been processed. The representative processed my refund while I was on the phone with him. Overall, Zappos held hostage nearly $2,000 of my credit for 11 business days after receipt. This is an absurd practice and causes unnecessary hardship to be experienced by the customer. I won't be ordering from Zappos again.