Almost everything can be done on this user friendly website. Seldom do you ever need to speak with someone, and immediate responses back from support. I use this site / company to manage 3 phones.
I never, ever thought I would buy a prepaid phone, and now between my wife and I and an emergency one for our kids, we have 3 of them and no more Verizon or Sprint Bills that leave you wondering what on earth happened each month to make the bill so high. Just by buying the phone for $15 then the Double Minutes for Life card (it is imperative you buy this card, I believe it is $19.99) you can get your rate down to less than .08 a minute. Cards go up to 800 minutes, a 200 card and a google search for "Tracfone Promo Code" to enter along with you card number and which will usually give you a free 50-60 minutes on top of your $29.99 200 minute code will leave you with 460 minutes for $29.95. A 400 minute card with a promo code (there are always promo codes) and the Double Minutes for Life Card which you only had to enter once when you purchased it, will get you 400x2 = 800 and the promo code will add another 90-120 minutes for 920 minutes for $39.95. These rates are fantastic compared to any cell phone plans I have ever had and I have had a cell phone going all the way back to the carrier bags in 1990. This is the best deal I have seen. Texts are 3 for 1 minute. Web access is about 3 minutes per 1 phone minute. Emails I think are one minute. Great deals. I (and this may not be the same for you) get better reception and fewer dropped calls here in central MA. than I did with Sprint, Verizon and a long time ago Cellular One.
Regrettably though, calling information costs a whopping 25 minutes. Tracfone also does not offer the most functional phones. For dialing, speaking clearly both regularly and on speaker, and a decent camera (nothing like a top smartphone's camera - but gets the job done) You want to send a quick pic of something at a store, yard sale, flea market to your wife, of a decent picture from a Bruins game to your son, it's fine. You want a memory keeping photo, not the right provider. I should not I am using the Motorola 376g which is an upgrade over my original phone and still only cost $14.99 @ Wal-Mart.
Further problems, the internet is tough to use, it's web enabled, but with the small screen (I like small phones but now I am needing access to web and email, GPS and hot-spot connectivity) it is not easy to navigate. You can get to ebay and check your bank account. Great selection of games and ringtones. Bottom line is, if you do not need to be a Crackberry addict, if you just need a decent phone to call and text on whilst just occasionally needing services like information, the web and high-quality photos and want to control you spending, Tracfone is the company to go with. Much more attractive to our family than the huge costs of phones, plans, apps, and taxes, add-ons, etc. that added up to $175/ mo when we were both on Sprint or Verizon. We save 2 thousand dollars a year!
Regarding the Motorola 376g the battery lasts 3 days with active use, and the speaker phone is up there and better than some of the more expensive phones I have had with a plan and my friends current HTC or iPhones. Great speaker on this. In two years - and this is unbelievable - the battery has not degraded, where I used to always have to go online and order a new battery every 12-18 months.
I have conducted business working with CEO's directors, VP's and celebrities with this phone for several years. It is dependable and the only drawback is I can't get my Microsoft Outlook emails. At least I do not know how.
I found the customer service exceptional. When I switched phones, I got immediate attention and call backs and a credit of several hundred minutes for the inconvenience of spending over an hour on what should have been an easier process. I have received several other credits for inconveniences, all you have to do is ask. They really do care about customer service.
The biggest drawback is to Tracfone is that they do not offer top of the line smartphones. However, it is at the least useable for emergencies and sporadic use, effective for mom's, dad's, kid's, the older folk, business people, even sales-people and executives. The only thing that could get in your way is either your ego or your absolute need for apps like GPS or Outlook email access. Stores up to 200 numbers and phone number is transferrable when you want to move to another service provider.
I should lastly point out that you can add minutes both at tracfone.com and directly on your phone too using either your credit card, or a store bought phone card with can be foudn everywhere from Walmart to Target and Toys R' Us to your local gas station or convenience store. Everyone carries them.
I would urge you, in fact it is imperative or you are throwing money out the window to 1. Buy the Double Minutes for Life card immediately when buying your phone and before paying for your first minute, and google "Tracfone Promo Codes" and look at several of the sites for the best free minute code before every using that credit of tracfone cards, or you are throwing money away.
I hope your experience with Tracfone is as good as mine has been. I always thought negatively of pre-paid phones. Tracfone showed me how my closed-mindedness and prejudices can negatively affect me - I wish I had done this years sooner. All the best...Josey Wales