Zappos

Good service, the product matches the description, the clothes are well tailored. Recommend
Advantages: excellent soft fabric, interesting cut, colors.

I recently bought two pairs of shoes. I wear men's size 12 slim which is hard to find if you want something not frumpy. They filled the order in 2 days, no problem. Unfortunately, the size was wrong... it wasn't slim. I called customer service and had a rude agent who only tried to overtake me. She told me I needed to listen to her and stop talking... she, in fact was the one who was overtalking me. She said that there must be a mistake on the website. I asked if someone could look in the warehouse to see if they had my size. She said it would take about 3 weeks as they were real people, not computers. Not sure how these people could fill the order so fast but not be able to check on a solution. They obviously had not been trained that S was for slim and M was for Medium, especially if they were real people filling the orders. She then told me that once they received the shoes, it would be another 10 days before my charge account would be credited. I had to wrap the shipment (buy tape etc.) and get transportation to a UPS facility. Now I am out the money and out the shoes. She really didn't seem to care. Listening should be part of customer service and customer service should be anxious to help... she clearly was neither. Very unhappy

I will most defiantly will oreder they are the best they have a great costumer service team I place an oreder and it was deliver on time 5 stars all day long

What can you say about Zappos? You can place nine different orders with them, they get all nine orders correct with no glitches, and you get your items ASAP with free shipping. If the tenth time you order, they get something wrong, it's no hassle to fix it. Like they sent me the wrong size shirt once, and I simply sent it back with free shipping. The customer service guy I talked to WANTED to straighten things out. If you talk to customer service at most companies, it seems to be their job to say blah blah blah to you, and then not straighten anything out, and then ask if there's anything else they can do for you. This year, I started out trying to buy a variety of Christmas presents from a variety of online stores, but I ended up going back again and again to Zappos because everything with them works so smoothly, quickly, and efficiently. If it's something I can get at numerous online stores, I'm going to use Zappos just because I know it'll be a smooth, no-hassle process. I feel bad because I want to support a variety of stores, but at the same time I also want a hassle-free process. I do try to use smaller retailers for unique items, but with any company, if their customer service is bad, I don't feel there's any reason to ever use them again.

This is second time I have bought something from them which once again came quickly after placing order, and which fitted me perfectly. I will use them again and again. Great service, Great products.

The service is good, the order was completed within the specified time, delivery on time, the managers are attentive and polite.
Advantages: It is sewn with high quality, the size corresponds