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Noel S.

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Experience: Clothing & Fashion

Member since August 2019

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1 Review by Noel

I recently bought two pairs of shoes. I wear men's size 12 slim which is hard to find if you want something not frumpy. They filled the order in 2 days, no problem. Unfortunately, the size was wrong...it wasn't slim. I called customer service and had a rude agent who only tried to overtake me. She told me I needed to listen to her and stop talking...she, in fact was the one who was overtalking me. She said that there must be a mistake on the website. I asked if someone could look in the warehouse to see if they had my size. She said it would take about 3 weeks as they were real people, not computers. Not sure how these people could fill the order so fast but not be able to check on a solution. They obviously had not been trained that S was for slim and M was for Medium, especially if they were real people filling the orders. She then told me that once they received the shoes, it would be another 10 days before my charge account would be credited. I had to wrap the shipment (buy tape etc.) and get transportation to a UPS facility. Now I am out the money and out the shoes. She really didn't seem to care. Listening should be part of customer service and customer service should be anxious to help...she clearly was neither. Very unhappy

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Dori W.

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