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How would you rate Zappos?
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New York
3 reviews
1 helpful vote
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Good size collection
November 26, 2015

Always have problem to find exactly my shoe size, Zappos have almost for all shoes, thats what I like in this store, plus good free shipping option.

Date of experience: November 24, 2015
Illinois
2 reviews
1 helpful vote
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Excellent choice
May 28, 2020

Bough shoes for my girlfriend. They were delivered quickly, the price was good. Best of all I like that she says they are very comfortable.

Date of experience: May 27, 2020
Oregon
2 reviews
3 helpful votes
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I love this website!
November 11, 2013

I love this website! The customer service is amazing. The items are always top quality and delivered in an unbelievable time frame. Go Zappos!

Date of experience: November 11, 2013
Georgia
6 reviews
14 helpful votes
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Love this site!
July 16, 2015

The have a lot of unique items, and can even tailor make some of things you might need... check them out - you'll like it

Date of experience: July 15, 2015
Canada
3 reviews
3 helpful votes
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It surprised me how quickly my clothes were delivered to me! I bought from them many times in last couple of years and never been disappointed.

Date of experience: February 12, 2016
Oklahoma
2 reviews
0 helpful votes
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Excellent shop. Good service, honest answers to questions. We will buy more here, the main thing is that the assortment changes and increases.

Date of experience: December 10, 2021
Iowa
7 reviews
17 helpful votes
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Great Store!
April 10, 2016

Zappos is easy to shop, they have a huge variety at great prices, and the free shipping and returns policy can't be beat!

Date of experience: April 10, 2016
Michigan
2 reviews
4 helpful votes
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Luv me some shoes
November 20, 2015

Zappos is great. If you screw up you can ship em back for a refund. Many styles, decent prices, excellent customer service.

Date of experience: November 20, 2015
Austria
3 reviews
0 helpful votes
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Thank you for your wonderful work, I make an order not for the first time and very satisfied, oversized excellent delivery fast

Date of experience: January 24, 2022
California
5 reviews
7 helpful votes
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It's zappos
June 2, 2011

It's zappos - what bad can i say about the site. Who else has a 1 year return policy. Seriously zappos - you're amazing

Date of experience: June 2, 2011
Finland
2 reviews
0 helpful votes
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Recommended
April 21, 2022

Nice and comfortable stuff. On top of it, staff is very friendly and ready to help find whatever you are looking for

Date of experience: April 21, 2022
New Hampshire
2 reviews
2 helpful votes
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Free shipping, great quality and exactly what you think your getting! It is definitely the best place for accessories and especially shoes!

Date of experience: February 27, 2017
Australia
4 reviews
2 helpful votes
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I recommend
May 30, 2022

Thank you, shoes quality, first time ordered on this site, a little apprehensive, but the delivery was fast, excellent quality of service

Date of experience: May 30, 2022
Florida
9 reviews
3 helpful votes
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Zappo's
December 12, 2015

Had a bad comment on my recent purchase from Zappo's. We bought a pair of original Dr. Scholls sandals. The shoes, which I would call factory seconds, were nit up to par fpr that product. After 3 weeks of use, they have done all but ruined my wifes feet. She has been using this product for 30 years and never had such poor workmanship before. The leather straps stretched and the bottom of the shoes that contact your feet appears to have not been completed in the production process. There are spots that are rough and being made of wood caused much irritation and blisters on her feet. Upon close inspection it seems as though they never finished the smoothing step. Some areas of the shoe are as though they were not sanded, leaving a surface that damaged her feet. Of course they had to be worn to find the problem and therefore they are not covered under warranty. She bought the same shoes from Northstroms and have no such problem. I am disabled and ny income does not allow for many purchases and I'm sure they would not miss my bussiness but I must say that I will not take a chance on Zappo's again. I am sorry because Zappo's is supposed to be a high quality store. I thought I would let you know we are very disappointed.

Date of experience: December 12, 2015
Texas
13 reviews
32 helpful votes
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Back when I had some bucks I used to order a lot of shoes from this site.

Orders were always correct and arrived on time or before. Prices were okay

Date of experience: June 25, 2016
Illinois
4 reviews
15 helpful votes
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Awesome shipping and great clearance deals. I can get shoes here that I ant find anywhere! Excellent foot size chart also!

Date of experience: January 22, 2015
Malaysia
3 reviews
2 helpful votes
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Interesting
June 16, 2019

Zappos have a lof of choice. I really really want to buy, beautiful, nice and update your look with this design.

Date of experience: June 15, 2019
New York
12 reviews
23 helpful votes
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GOOD SHOPPING EXPERIENCE
February 9, 2015

GOOD SHOPPING EXPERIENCE. ONLY PROBLEM IS SIZING, SINCE YOU CAN'T TRY THE SHOES ON BEFORE YOU BUY. THEY HAVE VERY EASY AND FREE RETURN PROCESS, HONEST AND FAIR COMPANY.

Date of experience: February 9, 2015
Florida
5 reviews
1 helpful vote
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Shoes and more Shoes
April 13, 2015

I have purchased 6 pairs of shoes in the past 3 years from Zappos. They have never left me barefooted.

Date of experience: April 12, 2015
New York
4 reviews
2 helpful votes
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I love this website, it is easy and simple and usually get your delivery before the date said. Perfect service.

Date of experience: February 13, 2013

Overview

Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.

service
71
value
67
shipping
70
returns
51
quality
60
+17