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How would you rate Zappos?
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Texas
5 reviews
3 helpful votes
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Very good service
December 24, 2021

Very good service, I bought a gift product for my mother and she received it without problems and on time.

Date of experience: December 23, 2021
Norway
4 reviews
2 helpful votes
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Very pleased
May 18, 2022

Very comfortable, quality and lightweight shoes. I finally found what I've been looking for for a long time. Thank you!

Date of experience: May 18, 2022
Indonesia
2 reviews
0 helpful votes
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Love it
September 26, 2019

I love their products. So vary models. And up to date designs. Always in trend. Recommended place to stop by

Date of experience: September 26, 2019
Kentucky
3 reviews
5 helpful votes
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This company is on top of the game when it comes to customer service. But you would expect that since they are a sister company of amazon.

Date of experience: January 1, 2015
Greece
4 reviews
7 helpful votes
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I have only used their services twice, for some sandals and one jean. Stayed very satisfied. I will now wait to see how long they will last!

Date of experience: May 8, 2015
Texas
2 reviews
5 helpful votes
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Always get high quality items at great prices and returns are VERY fast and easy. Have used them repeatedly.

Date of experience: January 10, 2017
India
5 reviews
6 helpful votes
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Sometimes the variety can be a little overwhelming, but overall its a good place to get your shoes on.

Date of experience: October 12, 2014
Texas
2 reviews
1 helpful vote
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Wonderful Experience!
February 4, 2022

Easy to use website - convenient - great product selection. Would like to see quicker restocking on sizes in popular items.

Date of experience: February 4, 2022
Netherlands
4 reviews
4 helpful votes
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Their team is helpful and friendly without fail, and everything I have ordered through the years has been perfect.

Date of experience: October 20, 2022
Florida
5 reviews
20 helpful votes
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I often buy from them! Great return policy, free shipping both ways! Just excellent! If it's shoes - it's Zappos!

Date of experience: February 12, 2020
Texas
2 reviews
3 helpful votes
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The men's Levi are as described on website and fit perfect. I'm glad for trying online shopping for the first time. Zappos is an excellent service

Date of experience: April 8, 2013
New York
6 reviews
2 helpful votes
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Zappos has it
January 17, 2016

When you are looking for a "weird' size, or a often sold out style, chances are Zappos will have them... Perhaps not on sale, but available;

Date of experience: January 17, 2016
Illinois
11 reviews
44 helpful votes
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LOVE, LOVE, LOVE this site! How I wish every shopping website's like Zappos! NO HASSLE WHATSOEVER! I found out about Zappos more than 5 years ago. I've been a Zappos shopaholic eversince. I have at least 5 purchases this year from shoes to watch to skin care and its not even close to the end of year yet. I wasn't able to use the FREE returns but I'm pretty sure it wouldn't be a problem if ever I need to. Yes! They're also selling skin care and beauty products, and beddings, and watches, and fashion jewelries, and so on! I wish Zappos would also sell pet products for my 4-legged "son" and "daughter", and furnitures for my home. I like the videos of the products modeled by actual, normal people like you and me not by skinny models. I can better visualize how the product would look on me! Zappos, you did a good job, keep it up! Zappos is not a 4-star website, it's a 5-star site!

Date of experience: July 11, 2011
Indiana
4 reviews
0 helpful votes
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Great selection of products, quick shipping and a super return policy. One of the best site for shopping.

Date of experience: August 9, 2018
Brazil
2 reviews
0 helpful votes
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I want to say thank you for your excellent service and the best attitude towards customers. And of course, the quality is just on top

Date of experience: February 15, 2022
New York
7 reviews
7 helpful votes
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The customer service is so superior here that I don't even care about shopping for the best prices. I will always do business with Zappos.

Date of experience: December 23, 2015
Finland
2 reviews
0 helpful votes
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This is not the first time I've ordered from you, it's a pleasure to work with you, thank you for your service and fast delivery

Date of experience: August 10, 2022
Texas
2 reviews
8 helpful votes
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I'm very happy with my Zappos experience. They honestly do have the best customer service and the best prices. Would definitely buy from them again

Date of experience: November 26, 2019
Canada
21 reviews
80 helpful votes
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I orderd some Melissa 'anglomania' dragon lady jelly shoes from them, they are just the cutest shoes with a big heart placed front and center on the shoe, i ordered from them mostly because i was in awe of the 365 days return policy, you can return shoes if they are in the condition they came in; i tried the shoes on but theres not much you can do to see if theyll bother you really without making them look worn, so i decided to make a risk and wear the shoes out, OUCH they hurt badly about halfway through the day ( and most was just sitting in class), & theyre definitely worn on the botton now, so im not going to try and return them, the plight of ordering shoes online haha.

Date of experience: May 10, 2011
California
3 reviews
35 helpful votes
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Slightly obsessed with boots! Zappos helps with that. Excellent selection, super fast shipping. Love all my purchases!

Date of experience: October 27, 2013

Overview

Zappos has a rating of 3.5 stars from 721 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zappos most frequently mention customer service, free shipping and return policy. Zappos ranks 16th among Shoes sites.

service
71
value
67
shipping
70
returns
51
quality
60
+17