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ZAFUL

How would you rate ZAFUL?
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Virginia
1 review
2 helpful votes
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If this is not a total scam it certainly acts like one. Those reviewers who received what they ordered anywhere near the time promised need to visit a lottery stop ASAP as they are among the luckiest people in the world. It has been 3 months since my order and although I have received 2 notices of shipment still no receipt and no tracking information.

Date of experience: May 26, 2020
Charlie F. ZAFUL Rep
over a year old

Dear Customer,
Thank you for your review. We apologize for this delivery issue.
There may be some delays between scanning events and the website' s updates. The tracking status will take a few days to be updated online by the shipper.
Please feel free to contact us here: https://www.zaful.com/contact-us/ Please offer us your order number or you can submit a ticket here https://support.zaful.com/ticket/ticket/index?cat_id=37 and write the subject as ""complaint from sitejabber.com"".
Awaiting for your reply.
Best Regards
ZAFUL Customer Service

Portugal
1 review
0 helpful votes
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The best brand selling balanced quality/price products, always on the last trends and with a great team behind always available for any issue we may have. Would recommend to any one. ZAFUL is my number choice online every time.

Date of experience: September 3, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Sofia,
Thank you for your friendly review.

We are glad to hear that you had a positive experience shopping with us.

Check back at Zaful.com again soon for all our latest deals.
Best Regards,
ZAFUL Customer Service

Sri Lanka
1 review
0 helpful votes
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At first, I was afraid to try them out not knowing how will it be. But after ordering my 1st swimsuit, I loved the whole experience. Clothing is of great quality, timely delivery and sizes are perfect on me. Really love their collection, so much to choose from. Also if you get lucky for discounts it's all worth the money you spend.

Their customer service is also great, because they will always attend to your questions, with replies made on time.

Thanks Zaful, I will continue to shop with you.

Date of experience: September 17, 2018
Charlie F. ZAFUL Rep
over a year old

Dear Lakshani,
Thank you for your feedback.

We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.

We appreciate your support.
Best Regards,
ZAFUL Customer Service

Italy
1 review
0 helpful votes
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Zaful has become my favorite online store: low prices, lots of discounts, amazing quality and also a good customer service (there was one small problem with an order once, but they helped me quickly and solved it). I have bought items from Zaful a couple of times and I'm definitely going to buy from them again!

Date of experience: September 26, 2017
Canada
1 review
0 helpful votes
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Awesome site!
October 14, 2017

I had such a great experience ordering from zaful. The quality of their products is crazy for how good the prices are. Shipping to canada was pretty quick seeing how far of a travel it is, both my packages came within 1-2 weeks of ordering. Everything i ordered looks just like the pictures. Some items do run a little small, so use your judgment when choosing sizes. I have only tried their swim wear, but will definitely be ordering more clothing from this site.

Date of experience: October 12, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jaeda,

We would like to thank you for your comment about Zaful. We always try our best to please our

Customers and offer the best service possible.

Thank you for your feedback.

Zaful Customer Support

New York
1 review
0 helpful votes
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Great shop!
October 26, 2017

Really great website for affordable and fashionable clothing. TONS of great bikinis and one pieces with in depth reviews from past customers that can really help you see the style before making any purchases. Their customer service is great and helped me get a new size just before my vacation. Shipping can take awhile (USA customer) but that's expected and I don't see why people are surprised by it. Will continue to shop here in the future!

Date of experience: October 25, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jason,

Thank you for your kind review about Zaful.
We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Zaful.com soon!

Best regards,
Zaful Customer support

Australia
1 review
0 helpful votes
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Overall good
May 29, 2017

My experience with Zaful was pretty good. The shipping was faster than I expected. I bought 4 items, and they all arrived in good condition and looked just like the pictures. The main thing to remember about Zaful is they do sell cheap stuff so you get what you pay for, like sometimes the fabric doesn't feel as nice as one you might find in a local store. Still there are some really good finds on this site.
One item, which was a pair of cute gold velvet shorts, were a tad smaller than expected. They still look adorable, so I'm not even mad. Be sure to double check those sizing charts and get accurate measurements of yourself. Yeah overall I love all 3 items and didn't have to return anything, so that's really cool!

Date of experience: May 29, 2017
Hawaii
1 review
0 helpful votes
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I'll be honest...
January 29, 2018

I'll be honest, I was a bit hesitant to order with Zaful initially having gone through oversea sellers whose products at first glance look good but on arrival lack quality. I was pleasantly surprised how well-made Zaful products are, and considering the distance, how quickly they arrive upon purchase. Will definitely be purchasing more items from this company and would recommend to anyone if you have a budget but still wants the trendiest styles in their closet.

Date of experience: January 28, 2018
Spain
1 review
0 helpful votes
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Great Store
January 27, 2018

Zaful has great products at a great prize and delivers exactly what you ordered. I love the amount of clothes and accessories. It would be amazing to receive your order sooner, but it's a standard shipping so no complains

Date of experience: January 26, 2018
Canada
1 review
0 helpful votes
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Great experience with Zaful! Their products are super on trend and very reasonably priced. Personally, the swimwear is what I shop for the most often on their site. Just a heads up though, make sure you check the size charts before you order because those will give the most accurate sizing information. Shipping time is fairly reasonable, from China to Canada it took only 2 weeks. Customer support is super understanding and helpful. They go out of their way to help solve your issues and provide sensible solutions. Will be purchasing again from this site!

Date of experience: November 11, 2017
Malta
1 review
0 helpful votes
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I've ordered from zaful quite a few times and am always impressed by the quality of their products in relation to the price! Very trendy and up to date with fashion while also affordable, great for a student like me! Recommend giving this website a try as you won't be disappointed.

Date of experience: October 16, 2019
Mandi M.
Connecticut
1 review
0 helpful votes
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Great!
November 23, 2017

I love Zaful! I've placed many orders with them in the past, especially for bathing suits. The quality is great given the price, and although the shipping can be a bit slow sometimes, it's worth it because of the great bargain. I recommend reading reviews to make sure your item doesn't run large or small before buying, as this can save you from having to return an item.

Date of experience: November 23, 2017
Illinois
1 review
0 helpful votes
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Zaful offers a large range of clothes at the cheapest prices, plus they give you coupons to use to save even more money. I have ordered from zaful twice and I can say this - shipping can take 3 weeks or more which isn't great, but it's usually free (spend over $30) or just 2.99 which is cheap considering other websites charge around $8. Swimmer bottoms generally run small and I strongly recommend reading the reviews on the website because it is difficult to see the sizing of the product since there are no models, but often people post photos of themselves wearing the product which is definitely helpful! The materials used are high quality and I have also bought jewellery and it has always been great.

Date of experience: November 28, 2017
Canada
1 review
3 helpful votes
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Awful
April 26, 2016

I ordered 3 bathing suits and a dress well over a month ago! The intention was to bring it on my vacation (they said 15-18 business days for shipping). I've already been to the beach and back now without my Zaful order. Quite frankly, I don't even think it's coming at this point. You can take my $$$ but I will guarantee you not one person in my very large circle will ever use Zaful as I am going to share this on all of my social media outlets.

Thanks for teaching me a lesson about online shops!

Date of experience: April 26, 2016
Charlie F. ZAFUL Rep
over a year old

Dear Amanda,

Thank you for your recent feedback.

Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times.
As for this order issue, we have sent you the solution via ticket, please check it and reply to us.

We regret that the issue has occurred.

Best Regards
Zaful Customer Service

RU
3 reviews
4 helpful votes
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Looking through the sites-shops selling women's clothing, I accidentally found out about a store like Zaful. And I made my first order-it was a Dropped Shoulder Valentine Crop Sweatshirt. My order came quickly and is well Packed in a branded Zaful package. The quality of this jacket I was very pleased! The fabric was very pleasant to the body! Since then, I have already made more than eleven orders for Zaful and was not mistaken in my choice! I mostly ordered women's clothes! Everything is at the highest level! The quality is great! Good support! And great prices! I recommend Zaful!

Date of experience: November 20, 2018
Canada
1 review
0 helpful votes
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Cheap Finds
December 11, 2017

I've used Zaful to order bathing suits and am quite happy with them. The quality seems pretty good & they were very inexpensive & unique. When one of the sizes was incorrect they sent another right away. I can't speak to the other products, but if you want swimwear it's a good place. There's tons of reviews so you can get an idea of exactly how it might fit.

Date of experience: December 10, 2017
GB
1 review
1 helpful vote
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Great prices
June 23, 2020

I really love Zaful, they have so many different styles and all for such great prices. I've ordered quite a few things off here and 90% of them i've loved. Be careful as some items may not be really high quality, i found the jewellery makes my ears sore and a necklace i ordered broke after one use. The clothes are all gorgeous though and I would highly recommend this website to anyone. Delivery takes a while and is £5 for each order unless you go over £30 so Zaful is better for bulk buys rather than lots of small orders. Overall i'm extremely happy and will be continuing to order from Zaful in the future!

Date of experience: June 23, 2020
GB
1 review
0 helpful votes
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No refund
June 30, 2017

So disappointed. My daughter bought some items and then paid a lot to return them. I printed out the returns label that she was sent by Zaful but now they are saying the address is wrong! How can that be true - it is their label!
Her refund is looking unlikely therefore really cannot recommend this website. Very very disappointed.

Date of experience: June 27, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Helen,

We apologize for the issues you have encountered with your order.

We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.zaful.com/returns/.

We have refunded your items and contacted you about your issue via our Support Center. Please login to your account and reply to us.

We look forward to hearing from you soon,

Zaful Customer Support

Norway
1 review
0 helpful votes
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Zaful has it
February 28, 2018

This page has so many incredible pieces at amazing prices! It's all about what style you want to try next. I've done a couple of orders now and I can't complain. I did in fact wait a little bit but then again I'm in Norway. The overall result has been a five stars experience therefor I do recommend trying it out but be careful, you might fall in love.

Date of experience: February 27, 2018
Canada
1 review
1 helpful vote
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My experience with Zaful has been really good! Every summer I order some bikinis from their website and most of them arrive within 2 weeks! I have had a couple of situations where I have ordered swimsuits that ended up being unavailable but the Zaful customer service team was very quick to solve the issue and always offered me an alternative that would make me happy. On another note... the swimsuits are excellent quality for their price!

Date of experience: July 11, 2019

Overview

ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.

service
870
value
865
shipping
879
returns
483
quality
867
+1071