I am big on ordering online. For the most part I know my sizing and it works. Zaful has a lot of trendy items for much cheaper than most retailers. When something maybe doesn't fit me, I'll have it altered (either by a pro or I'll do it myself). If I'm ordering for my vacation I always order from all sites at least 3 weeks in advance, save yourself the headache! Other than that Zaful's customer service has been very responsive with all issues, I get plenty of coupons every week that CAN be used along with the deals on their sites they have almost everyday. It's fashion on a budget and I love it. Yes the shipping may be a bit slower but I'll take it if it means paying way less than local stores. Once my package hits the U.S. it gets delivered right away via local courier.
Zaful has really good quality for really great prices. The´re easily my favorite online Clothing shop, because of their wide range of styles and low prices. The shipping always took around 9 days to get to me, which is also really good considering its not from my area. At least order one size up if you´re in US or Europe, since sometimes they come a little bit smaller, but mostly it says what size it fits like on the product page.
I've so far ordered 3 items on Zaful, all of which have been delivered on time and exactly how they looked online. The sizing guides are extremely accurate, but sometimes I order a size up just for a baggy look on specific jackets. Their pricing is absolutely amazing. You can't get this type of clothing at these prices anywhere else. I will continue to buy from Zaful. I am always a happy customer with them!
This company is absolutely awful. Contacted them 6 times via email. Attempted to call their "customer service line" and received no answer multiples. STILL have not received my order a month later. They keep emailing me "it's on the way". Still waiting...
Dear C,
Thank you for raising this issue.
We checked that our colleague has replied to your tickets. You can log in your account to check.
We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.
For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply.
Best Regards
Zaful Customer Service
Shipping hard to track. Needed to several Google searches to finally figure it out... filed a dispute w/ PayPal and won't ever order from here again no matter what my niece puts on her X-mas List!
Don't have pictures but have screen shots of every confirmation screen / email. Won't stop until I either get my merchandise or refund!
Dear DL,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
Could you please tell us your order number or ticket number so that we can provide you a good solution?
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
Worst customer service I've ever dealt with. Two weeks have gone by since I've tried to get shipping information to/from them. I even purchased a tracking number which I never received. They are unresponsive and my order was time sensitive. It is still showing as processing and hasn't shipped. This company seems like a total scam. :(
Dear Kara,
We would like to start off by telling you that we are so sorry about your problem.
We really want to work with you to make this right.
We have send a good solution to email ka*****e@gmail.com.
Thanks for your time.
We are waiting for your reply.
Zaful Customer Service
So far I've ordered from Zaful twice, and both times I've had slight problems with my items but never anything major. I want to stress that this is very inexpensive clothing, and you have to remember that for the most part you're getting what you're paying for. Don't expect to spend $10 on a bikini and receive this high quality suit that looks like you spent hundreds. You won't get that at all. You'll maybe get an item with some defect, some more subtle than others.So keep your expectations low. For me I've gotten some products that are better than others in terms of quality, fabric, how it was made and fit. However all were wearable. The clothes do run a little small, although I always buy the small anyways. So far I've had very good experiences from what I have received, it came in around 2 weeks both times and I've been able to wear all the items.
Dear Aisha,
We appreciate that you took to the time to write a review.
Thank you for your time.
Zaful Customer Support
Received all 4 products and they look just like the pictures! Quality is great. Only downside it took 8 weeks for two of my items to get here because they were not shipped until 3 weeks after ordering. Still great website
I ordered bikinis and some summer wear, which looked really cute online. I was shocked with what arrived at my place. Poor product quality. Bad fit. No refund for returns. All in all, terrible experience. Stay away!
Dear Ebru,
We are sorry to hear you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have sent a messaged about your issue via ticket. Please kindly login to your account and reply to us there.
Once again we apologize for any inconvenience we may have caused.
Best Regards
ZAFUL Customer Service
Everything went fine from ordering to receiving. I had no problem with their service at all, CRM functioning perfectly, they are very helpful, I dont have any negative experience.
Products are good quality, and looks&fits as expected.
Zaful has some great stuff with brilliant prices! If you are willing to wait a bit longer then normal online sites then I would definitely go with these guys! The quality is decent too! I got 4 lovely bikinis hat lasted me all Summer!
I have been using Zaful as an online shopping app for a while, it's the best!
The quality, style, and prices are incredibly amazing. Their style is very outstanding that you would rarely see it from another website. Importantly, they ship so fast. You could get your order within just one week.
Highly recommended!
I have used Zaful for almost two years and I am so happy shopping with this website. They have a lot of fashion styles. All of products I buy from Zaful are same as shown in their pictures as well as it's true to size. Moreover, quality is very satisfying. I highly recommend Zaful to everyone.
Placed an order with Zaful on Christmas Day, I had gotten 4 beautiful bikini sets for $50 total! Came almost 3 weeks later which was understandable as I ordered during the holidays. The bikinis looked exactly like the photos shown and fit well. I recommend reading reviews on items to determine if they fit small, large, etc and then choosing your size from there.
I've made several purchases. I have always received everything with incredible quality. Different models, some exclusive. The wait was also acceptable because in Brazil the delivery service is usually slow
Zaful offers affordable imported clothing at a low price. The quality of the products may be hit or miss but the detailed user reviews with photos help in the decision process. The Zaful customer service has also been able to handle any issues I've had very quickly.
The size was wrong for one item and they gave credit, even after the return date.
Great website if you're looking to buy and outfit or bikini without spending too much $$$!
I find that whenever I'm looking for something, Zaful is always where I find what I like. Unlike other businesses, it has a wide range of products - they don't just focus on one model, which is a plus for us women who are beautiful in all different shapes and sizes - they have got our back!
I must also mention that the quality was surprisingly good (I've ordered both bikinis and clothes). As soon as we see the low prices we automatically think 'scam' or 'bad quality', but I can assure you it's not a scam and certainly has really good quality!
Go ahead and click the purchase button because it's so damn worth it
I have not had any problems at all with Zaful. Brilliant customer service, postage time (from US to Aus) and items were exactly what they looked like on the site. I would definitely suggest people buy from them.
For the price, things come in a very good condition and quality. Never received anything damaged. Usually the postage takes about two weeks. I'm always happy with the customer service even when something goes wrong.
First, let's get the negative out of the way. The sizing Zaful offers isn't exactly optimal. Some clothes go up to a large- which is only a US size 8. I have trouble shopping with their bathing suits because you cannot interchange the sizes between the tops and bottoms.
However, on a better note, they're always having sales, and they sell really cute and trendy clothes for super cheap!
I've never had any issues with shipping or returning thus far.
I recommend, but unfortunately, it is a site more targeted to petite girls.
Zaful is heaven for the young professional because it has it all - clothes for work, a night out, dates, or working from home! I literally have found everything here from skimpy BUT CUTE swimsuits to shirts with tears masterfully crafted throughout. And they stay in an affordable price range - even offering multiple promotions and coupons every day! I'm a loyal zaful customer because of this - and their customer service and fast shipping times help too ;)
Dear Celeste,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you on Zaful. Com again soon.
We appreciate your support.
Best Regards,
ZAFUL Customer Service
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL has a rating of 3.4 stars from 5,972 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZAFUL most frequently mention customer service, good quality and bathing suits. ZAFUL ranks 5th among Discount Clothing sites.
Dear Julissa,
Thank you for your friendly review.
We are glad to hear that you had a positive experience shopping with us.
Check back at Zaful.com again soon for all our latest deals.
Best Regards,
ZAFUL Customer Service