ZAFULReviews 1,698

I ordered a bathing suit in January. Near the end of January I hadn't received the item so I used the chat feature to check on it. THe associate said that it was back ordered and asked if Id like to wait for it to ship out Feb 20th, or order another item. I decided to wait, as I wasn't in a huge rush for the suit. All of February and half of March passes, with me periodically checking with the staff via chat where my item was, as the tracking number does not work. It has showed the same thing the entire time with no progress at all. I was told on 2 occasions to wait 15-25 business days, and after that there will be a solution. I waited until March 20-- 25 days and created a support ticket. All they did was say that it was on the way and to continue to wait. I responded that i had waited the 25 days and required a solution, as waiting wasn't one. Again, they replied that shipping may be slow due to "extreme weather, festivals and holidays, or back logs in the package shipping/processing". I protested again as id ordered a few items from AliExpress, where most of the items come out of China. I received all of those items in 2 weeks or less! I recommend that website over Zaful--who is a scam.

So they responded that they will give me a refund of $5 if I continue to wait-- I say ok. Then I get an email saying that I now have to wait until April 20 for a solution! Do i think the bathing suit is coming? No. Do I think they scammed me and stole my money? Yes.

I will continue to complain thru their support ticket platform, then I will involve my bank. Ladies, there are a million different REPUTABLE sites where the items are shipped as they should be and the shipping time is reasonable. I understand that shipping from overseas takes some time. However, it does not take 3 months...

Don't but anything on that site. Its a complete gamble if you'll receive the items or not, and the staff doesn't care at all and does nothing to offer solutions to their terrible service. 0 stars---- buyer beware!

I ordered 3 bathing suits at the end of january and received 2 of them in March and have yet to receive my third one. I have emailed them a number of times demanding something to be done but they are no help whatsoever. NEVER ordering from them again! They give terrible customer service and takes way too long to come in.

The brushes are so so perfect, I'm in love, and for the bikinis too. All the service was so perfect, totally recommended

TO HOPE... I HAVE PERCHASED OVER $60 WORTH, TWO SEPERATE ORDERS FROM ZAFUL ON MARCH 19,2017 AND STILL HAVE NOT REVCIEVED ANYTHING. I CANT EVEN TRACK MY ORDERS AND IT SHOWS MY ORDERS HAVE PARTIALLY BEEN SHIPPED BUT WHEN YOU CLICK ON EACH ITEM TO SEE WHICH ONE HAS BEEN SHIPPED ALL OF THEM SAY IT HAS YET TO EVEN BE PACKAGED OR WILL BE SHIPPED OUT IN 2-3 DAYS. IM UPSET NOT ONLY BECAUSE IT IS TAKING FOR EVER BUT IM NOT SO HAPPY WITH THE COMMUNICATION. I HAVE PUT IN 3 SEPERATE TICKETS WITH NO RESPONSE TO ANY. I HAVE A VERY SPECIAL EVENT COMING UP AND REALLY NEED THESE ITEMS. I REALLY LOVED ALL THE ITEMS I CHOSE AND FELT ALL WAS A GREAT PRICE BUT I WOULD LOVE TO ACTUALLY RECIEVE ALL MY ITEMS..

I ordered some earings and a hoodie, this hoodie came completely different to how it looked online, due to this I requested a return. I have emailed Zaful 13 times now regarding the return of the hideous hoodie and they have responded with an "E ticket"! Each time I try and view this E ticket, the question is "not found". The amount of stress this website has caused me, I have been trying to return this item for 2 weeks now and each E ticket they send, is suprisingly "not found". The issue still remains unsolved, I should not have to contact Zaful 13 times and still have the problem unresolved. I am getting sick and tired of this and just hope any person intending on buying from Zaful is sure, because if not, they are bound to experience hell. I have exams coming up and should be spending my time revising not contacting an incompetent company. The fact the customer service help line costs to ring is also ridiculous as their is no way that this will become solved. I will never reccomend anyone to shop at this website to experiene what I have.

I bought a bikini in size S. After one month of waiting, which is ok in my opinion, it arrived (to Germany). The bikini looks exactly like in the picture, true colour and good quality. The bottom is a little bit too big but still wearable.
The customer service replies always very fast and is very friendly.
At first I was sceptical, especially because of the long shipping way, but now I can say, that I will buy again in Zaful.com.

I ordered two bathing suits and a necklace. One bathing suit and my necklace came in a month later, which was expected. I loved the two items so far. I was curious why my other bathing suit didn't come in so I e-mailed customer service, they replied a day later and said it was out of stock but will ship when it's in. A week later it shipped, and the tracker they give you is very helpful.
The moral here is, you are buying inexpensive bathing suits from china. Of course it's going to take long. Just be patient and you will get your stuff eventually.