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ZAFULReviews 1,698

2.4

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ZAFUL Reviews Summary

ZAFUL has a rating of 2.4 stars from 1,698 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.

service
871
value
866
shipping
880
returns
484
quality
868
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California
1 review
5 helpful votes
Follow Mehreen A.
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It is the beginning of May and I ordered an item way back in MARCH. I told customer service, and they so unhelpful. They keep sending me generic responses that do not address the issue at all.

Date of experience: May 2, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Mehreen,
Thank you for taking your time to write your review.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to hearing from you.

Best Regards
Zaful Customer Service

Texas
1 review
0 helpful votes
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Zaful got me my swimsuit very quickly and the quality is amazing especially for the price, I love it!

Date of experience: May 2, 2017
Texas
1 review
0 helpful votes
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I have bought several bikinis from Zaful and have been very happy with each result. The style is exactly the way it appears on the website. I was concerned that the material might be too thin, but it is really flexible which makes it very comfortable. I use Zaful for nearly all of my bathing suit purchases because of its great quality for an affordable price. I absolutely recommend this website to other shoppers.

Date of experience: May 2, 2017
Texas
1 review
0 helpful votes
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The service, products, and site has been satisfactory. The product is cute, comfortable, and eye turning. I have never had issues with the service or recieving the products. The site has been easy to navigate. I recommend this site to my friends and family though word of mouth and social media. The good deals, coupons, and points offered keep me coming back for good deals on great product.

Date of experience: May 2, 2017
Brazil
3 reviews
3 helpful votes
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I really love Zaful, they are always innovating, not only in their products, but they're always trying to get closer and get the costumer involved and feel more welcome! And the website is so easy to use. Also the price is always great and make me wanna buy it all!

Date of experience: May 2, 2017
Canada
1 review
3 helpful votes
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Absolutely terrible experience! I order swimsuits in January and I haven't received all of them yet. They keep saying that it should be here, but it's not.
I enquired about my swimsuits after I purchased them and 6 weeks went by without anything and their reply was: "Ooops, it's out of stock/not shipped/discontinued"
Spend your money somewhere else. The product isn't great and the fact that you have to wait months for your order, is not worth it!

Date of experience: May 2, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jenn,
Thank you for raising this issue.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

Wyoming
1 review
0 helpful votes
Follow Hilal D.
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I bought the cutest swimsuit from Zaful and received so fast. Track number made possible to check my order so easy. Zaful's mobile app is so easy and fun to use. They have new items every day and Sales are the best. I never thought I could buy these trend clothes so cheap and with so good quality. One tome I had some problem about my order and costumer service did so good job and fixed it in hour! I am so happy with my purchases. The best summer and holiday shopping website is Zaful.

Date of experience: May 1, 2017
Connecticut
1 review
1 helpful vote
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Ordered 3 items from them. I usually do not purchase anything overseas but seeing how it was all over Instagram and Youtube, I thought the fit and quality would be great. Wrong. Despite following the size chart, the dress I ordered just slides off. And the two swimsuits as well. The swimsuits fit my waist and hips but just completely slide of my shoulders (they were one piece off the shoulder swimsuits). Those swimsuits I ordered M and L to see which fit better but still slid off my shoulders. The darted stitch on the chest of both suits was poorly done, and the entire chest area, along with the padding, was situated on my ribs instead of my breasts, no matter how tight I made the adjustable straps. Very disappointed. My husband said to return them but upon checking the website, swimsuits are not refundable.

Date of experience: April 27, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Eileen,

We are sorry to hear you are not satisfied with your order.

Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page in order to choose the correct size.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

Pennsylvania
1 review
0 helpful votes
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Lesson learned
April 28, 2017

I ordered two things from website. I waited weeks and one item finally arrived today. I ordered a Solid Color Short Sleeve Bodycon Dress and a Floral Long Sleeve Linen Blouse Dress. I recieved something completely different than my order! It also says there are 2 items in bag but there is only 1. I don't mind the long wait but I'd atleast like to get what I ordered! Never again

Date of experience: April 26, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Christina,
We apologize for the inconvenience we may have caused to you.

As for this issue, we need to confirm with out product and shipping department.
Please rest assured that we will try our best to solve it for you.

We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.

Best Regards
Zaful Customer Service

California
1 review
0 helpful votes
Follow Hannah G.
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I decided to buy swimsuits from Zaful after seeing many videos on YouTube about them, and I'm so glad I did! I ordered 5 swimsuits and 3 of the 5 fit perfectly! The other 2 fit, but they fit a little awkwardly. I still think that this is completely worth the money, and the customer service is amazing! Love Zaful! Also, this review is my honest opinion!

Date of experience: April 26, 2017
Sweden
2 reviews
0 helpful votes
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Awful quality!
April 25, 2017

Made an order, a jacket and 2 bikinis. Got only the jacket, awful quality, totally not wearable! Now 4 month later still didn't got my bikinis... Very hard to contact them.

Date of experience: April 22, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Nadja,
We are sorry to hear you are not satisfied with your order.

All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Due to the stock issue, we have to split your order out in two packages. The bikinis were sent in the second packages.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best Regards
Zaful Customer Service

California
1 review
0 helpful votes
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I ordered 2 swimsuits. The first one came after about 3 weeks and broke as I was trying it on. They responded quickly and refunded me immediately. The second swimsuit came after about a month and a half. The size of this one was super weird. I ordered small. I'm a size D in bras and the top fit more like an F. I'm a 00 in pants (or smaller) and the bottoms cut into my hips really bad. They refunded me quickly for that too.

I went to leave reviews on the items and it said I hadn't purchased them and couldn't leave one *eyeroll*. I think they just didn't want negative reviews. At least I didn't have to send any of the suits back and I didn't pay any shipping. I really lost nothing in the transaction, I just have two worthless swimsuits now lol. I'd probably purchase again since the customer service was so great, maybe I just had bad luck.

Date of experience: April 22, 2017
Australia
1 review
0 helpful votes
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This has to be the worst company I've dealt with it said it would take 15 days for my items to be shipped I've waited patiently for two whole months almost three at this point! I bought a one piece as a birthday gift to myself! I've emailed them multiple times no response! They are thieves and just after money!

Date of experience: April 22, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Yanisa,
We apologize for the inconvenience we may have caused to you.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

We have taken care of your complaint and offered a solution via the ticket center. Please kindly check this and reply to us there.

Best Regards
Zaful Customer Service

California
1 review
0 helpful votes
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Fabulous Website!
April 22, 2017

Love love love this website. Quality is great for the price and the sizing is exactly the same as their charts. Shipping isn't too bad for being free and Im so excited to wear my swimsuits this summer! Definitely buying more, thanks Zaful!

Date of experience: April 22, 2017
Lithuania
1 review
0 helpful votes
Follow Vaiva L.
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I was really glad i found Zaful. It has plenty of fashionable clothes. And the prices are not tearing your wallet. Anyways, girls, always measure yourself before purchasing. Glad I risked and got the perfect size.

Date of experience: April 22, 2017
Michigan
1 review
0 helpful votes
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I have ordered several bathing suits from Zaful and a few chocker necklaces. From my experience, everything fit me true to size, how I had expected, and matched the picture that was shown on the website. I ordered smalls in all of the products and they worked well for me, however, I was told by some to always go up a size, but I did not and it worked well for me. The bottoms tends to be very cheeky, but I liked them and that is definitely in style. I also think the quality of the products were pretty good. The only complain I would have is the shipping time, it probably took close to 3 weeks for my to receive my order. However, I was told by many about this timing so I just made sure to order in advance for my vacation.

Date of experience: April 22, 2017
Australia
1 review
0 helpful votes
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SCAM
April 24, 2017

Ordered a bikini, money came out of my account, didn't even get a confirmation email or anything and never received my order!

Date of experience: April 22, 2017
Charlie F. ZAFUL Rep
over a year old

Dear Jasmine,

Thank you for raising this issue.

Our system will send customer the confirmation email automatically once the customer place order successfully.
Could you please check your spams or junk emails? Our email may have landed there.

We at Zaful offer standard or express shipping, which vary in shipping times. We will always do our best to meet the customers shipping needs.

For more details on shipping methods, please click here: http://www.zaful.com/shipping-info/.

Please reply to our message via the ticket system, and we will offer a solution for you.

We look forward to your reply.

Best Regards
Zaful Customer Service

GB
1 review
1 helpful vote
Follow So S.
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Really Irritated
April 24, 2017

I ordered two things from Zaful, a jumpsuit and a dress. The Jumpsuit came on time, the dress however has still not come and I haven't received any notifications whether it'll even be shipped soon because the tracking numbers don't work either!

Date of experience: April 22, 2017
Charlie F. ZAFUL Rep
over a year old

Dear So,
We are sorry to hear you are having issues.

All of our items have a processing time that is shown clearly on the product page.

Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.

We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.

Best Regards
Zaful Customer Service

Argentina
1 review
0 helpful votes
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All So beautiful
April 23, 2017

All the ítems are so beautiful, its all ok, im glad with the accesories and clothes i buyed
Thanks for all Zaful

Date of experience: April 21, 2017
Maryland
1 review
0 helpful votes
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Amazing!
April 18, 2017

I ordered 2 bikinis and they both fit perfectly and were exactly as pictured! Shipping took a couple weeks AS EXPECTED since they are shipping internationally :) Will definitely be ordering again in the near future. THANK YOU!

Date of experience: April 18, 2017

From the business

ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.


zaful.com
Coventry, WMID, United Kingdom
+1071