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ZAFUL has a rating of 2.4 stars from 5,973 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ZAFUL most frequently mention tracking number, business days and credit card. ZAFUL ranks 7th among Discount Clothing sites.
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I've heard of this site through YouTube and I'm so glad I decided to browse around. I'm already on my third round of purchases. Some of my FAVORITE jackets are from here! The prices are low while the quality is more than decent. Such cute clothes and a site I browse almost every day :)
The service was excellent. The products was worth the wait and are perfectly adorable. Love the products!
I bought a bikini and it looks just like the picture and feels really comfortable. I love it and can't wait to wear it this summer on my holiday. Communication ith customer support was really good and very responsive. They ere also very helpful and accommodating.
I ordered 9 bathing suits from Zaful April 1st. I recieved four of them right away with DHL shipping fees.
However, it is now May 13 and I have not received the other 5. I had been contacting Zaful weekly through the online service and they kept pushing the deadline back as to when my items would be sent out. They kept telling I promise that I will take care of this as you are our top priority.
Now just yesterday (May12) when I contacted them they told me I cancelled my order? I never cancelled these 5 suits as they weren't even for me. Next they tell me they've been emailing me. I never got an email and if I did cancel my bathing suits then where is my refund? I asked 2 different people why it had been cancelled, they then admit that they cancelled the order and I did not. Next they made up an excuse that the order is cancelled due to "a recent partial payment that was incomplete." BUT, when asked none of them could tell me what that meant or why. Next, after calling Zaful myself someone on the phone informs me that "oh sorry we never told you but we cancelled the items because they were out of stock and we cannot send you the items." This is very frustrating as Zaful has been screwing around with me for months, I would not recommend Zaful to anybody. Now I have to wait 14 days for a refund that I might not even recieve. I just wanted my bathing suits, I wouldnt have minded waiting alittle longer. Thanks Zaful.
I was sketchy at first with Zaful or anything online especially after spending over a hundred bucks on Zaful. Yes, it felt like my orders were delayed but I understood it since it was a peak season and I have spoken to their customer service which was kinda slow--again, peak season. Anyway when I got my items delivered, it was amazing. Some of the stuffs I got were bigger than expected (it's because I always get a size bigger than my normal size back then) but everything was perfect. Quality is really nice and basically you'll feel like your money didn't go to waste. I'd say it's like buying at F21 or H&M or whatever brand I usually buy from in actual stores.
While I have only placed two orders from Zaful, I have been pleased greatly with both! The site offers quick shipping and there is amazing and reliable customer service. There are plenty of products and clothes to choose from so there is something for everyone here. I have loved every piece of clothing that I have purchased and I definitely plan on continuing to buy from here.
Zaful's shipping time has definitely improved within a year as last year my items would take over a month to arrive, now it only took 2 weeks. I love how they package the items. The bikinis all are cheeky though and I wish they had a larger option of bottoms with coverage. Hopefully they start adding models for all their items. The quality of their bathing suits are great though.
Dear Jazmine,
Thank you for your feedback.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have sent a messaged about your issue via ticket. Please kindly login to your account and reply to us there.
Once again we apologize for any inconvenience we may have caused.
Best Regards
ZAFUL Customer Service
I have been very reluctant to try out this site for online shopping because there are many scam sites on the web nowadays. Nevertheless, I am glad I decided to buy my bikinis from Zaful because they are a-m-a-z-i-n-g! I could barely decided which ones to buy because there are so many nice and trendy styles, all for a reasonable price. So far I have received 2 bikinis and I am really satisfied with them so I have decided to order more from this site. Highly recommended!
Super cool design and good quality of the products, the after-sale service is very good. The time of arrival of the products was very fast, the products are the same as those shown in the photos. What I like most about this site is your points accumulation plans, it greatly reduces the shipping cost and you can participate to earn additional discounts.
Dear Fabio,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Best Regards
ZAFUL Customer Service
I ordered my items cause I had seen them in ads on my instagram. The items arrived quickly and looked exactly like the images on the website, and on top of all that they were very affordable!
Dear Hayley,
Thank you for taking the time to give us feedback.
ZAFUL offer standard or express shipping, which vary in shipping times.
For shipping methods, please click here: http://www.zaful.com/shipping-info/.
We hope to see you again on zaful.com soon!
Best Regards
ZAFUL Customer Service
There's always a risk of not getting the right fit when your order clothing online however the price and quality of the bathing suits on this website make it worth it every time! Not to mention the extensive selection! I will definitely continue to order from zaful :)
When viewing the site, i was reading items in Canadian dollars since im from Canada. When i purchased my order, i looked back into history and zaful changed it into American dollars. Called customer service to get an explanation and first man hung up on me, second lady was sitting in a room that was so loud I couldnt understand anything she was saying and offered zero explanation or help. Ended up cancelling order. Never using the site again.
Dear Ned,
Thank you for notifying us of your complaint.
Please allow us to explain that pricing of products sold by ZAFUL.com is based upon figures calculated in U.S. Dollars (US$).
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best Regards
ZAFUL Customer Service
I like to start off by saying that I'm in good shape and no not everything looks great on me but this was the worst looking bathing suit and worst fit I've ever seen the bottom look like a man's brief and the top was so unflattering as soon as I went to put on the bathing suit the buttons on the bottom broke two of them so in my mind I said okay well I will just fix it and then when I went to put the top on the buttons on that popped right off in the bathroom as well... it also took a very very long time for shipping from New York to Boston which is ridiculous and then I had ordered two bathing suits and only one showed up.
Dear Crystal,
Thank you for taking your time to write your review.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service
So this was my first ever direct online shopping experience and it was totally worth it.
I ordered 4 swimsuits along with 6 strappy crop tops; they were true to size, quality was perfect and VERY affordable. I totally enjoyed my experience and have been recommending my friends ever since. My order was shipped out in two separate packages but both were received at the same time and I was continuously updated on their where about via the shipping company. Oh and btw I am a customer from Jamaica.
Dear Phel,
We appreciate that you took the time to write a review.
Best Regards
ZAFUL Customer Support
Zaful is one those websites where everything is so cheap it makes you think about how legit the site is. Its very similar to SHEIN and Romwe, but a lot better in my opinion. I ordered five items: two swimsuits, a sweater, a shirt, and crop top. First of all, its hard to think about sizing. I ordered both swimsuits in a large, mainly because of my chest. The first swimsuit fit perfectly while the second one was a bit loose. However they're both cute and are made of good material. As for the tops, they also fit well and I've worn the sweater multiple times now. Shipping wise, my order was shipped literally the day after I had ordered. I live in Hawaii, so shipping tends to take quite awhile depending on where its coming from. My order came exactly a week after, which was perfect because I was able to use my new clothes during a vacation!
I ordered a two pieces outfit and bathing suit, They fit great and what amazing prices. Overall experience was Awesome. I will continue to order from Zaful!
Dear Mary,
Thank you for taking the time to give us feedback.
We look forward to seeing you on zaful. Com again soon.
Best Regards
ZAFUL Customer Support
Zaful is an amazing online company for buying clothing. It is definitely my favourite website to order clothes from for many reasons. First off, their prices are amazing. I am able to get so many items for such a shockingly low price. They always have deals going on as well. Also, even thought they have good prices they also have good quality. I was super impressed with how good their quality was because of how good their prices are. Will definitely be ordering from here again!
Dear Viktoria,
Thank you for taking the time to write a positive review about your shopping experience.
We really appreciate it.
Best Regards
ZAFUL Customer Support
I ordered last year three swimsuit and they were all great like in the picture, the fitting felt great, I understand that people would hesitate but I was very surprised especially with the material of swimsuits they were all comfortable and felt great, overall I'm very pleased with this website.
They have amazing products for such great prices! Love shopping with them!
Honestly have referred all my friends and family to this site!
I always am happy with everything i order plus their customer service is amazing!
This was my first order with Zaful and what a brilliant experience!
I only paid around £30 pounds for 4 swimsuits, so didn't expect anything amazing, however I was very impressed with the quality. All swimsuits were double lined, with removable pads and looked just like the picture. Also everything was delivered within a week and the packaging was lovely. Definitely will be ordering again.
Answer: Dear Preethi, Thank you for taking the time to give us feedback. I am really sorry to hear that your feel this way about our company. I will do my best to help. Please consider the following points: Please note that we are a proper registered company that has been around since 2007. We Zaful are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.zaful.com/ We are aware that we we need to improve on some aspects. Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer. Please let me know if you have any questions, we are always here to help. Thank you for your understanding. Best Regards Zaful Customer Service
Answer: Dear Lilly, Thank you for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Zaful offers a 30 day Warranty for all products. Please refer to our policy here: http://www.zaful.com/returns/ If any problem after receiveing your order, please email to support@zaful.com or submit a ticket here: https://support.zaful.com/ticket/ticket/index Best Regards Zaful Customer Service
Answer: Dear Mikki, Thank you for your inquiry. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your understanding. Best Regards Zaful Customer Service
Answer: Dear Madeline, Thank you your feedback. Please feel free to place the order for the item you like. We ship from China. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear julia, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
Answer: Dear Zohra, We regret the inconvenience or frustration that your experience has caused you. Please note that we are a proper registered company that has been around since 2007. We are aware that we need to improve on some aspects. Please rest assured that we always do our best to help our customers and satisfy our customer. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Tiana, Thank you for your inquiry. According to our company policy, and in order to protect the benefits of both seller and buyer, we'd like to confirm the payment information first. You can refer to this link http://www.zaful.com/payment-check/ for details. If any question, please email to support@zaful.com. Best Regards Zaful Customer Service
Answer: Dear Valentina, Thank you for your post. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours. Zaful performs a strict quality control on all products. We offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear evie, Thank you for your message. Please feel free to place the order for the item you like. Zaful performs a strict quality control on all products. Our QC team will inspect carefully your items one by one before we ship them to you. Zaful offers a 30 day Warranty for all products. If any question, please email to support@zaful.com. We will try our best to help you. Best Regards Zaful Customer Service
Answer: Dear Melinda, Thank your for your message. We have a size chart displayed on each product page. Go to the product page, scroll down, the size chart is in the product description. Please select the size that matches your own measurements. Thank you very much for your cooperation. Best Regards Zaful Customer Service
ZAFUL offers a wide selection of trendy fashion style women's clothing. Affordable prices on new tops, dresses, outerwear and more.
Dear Arden,
Thank you for notifying us of your complaint.
Please understand after we receive your order, normally it will take us some time to prepare the items.
The total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best Regards
ZAFUL Customer Service